Customer reviews from whirlpool.com
Whirlpool - 20.85 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Stainless Steel
Average customer rating
4.6
(30 Reviews)
Rating breakdown 30 reviews
5 Stars
22
4 Stars
5
3 Stars
3
2 Stars
0
1 Star
0
71%of customers recommend this product.
(
5 out of
7)
Customer Reviews for Whirlpool - 20.85 Cu. Ft. Side-by-Side Counter-Depth Refrigerator with In-Door Ice & Water - Stainless Steel
Customer Rating
5
It works
on November 4, 2025
Posted by: Mike
[This review was collected as part of a promotion.] I purchased the fridge Sept 29. Very happy with everything
Written by a customer while visiting whirlpool.com
Customer Rating
3
on December 28, 2025
Posted by: lynn65
[This review was collected as part of a promotion.] The refrigerator seems to work really well, but the motor is so loud you can hear it 2 rooms away! We are getting a replacement and hoping that the next one is quieter.
The new fridge arrived yesterday. It is sooooo much quieter. This one is good.
Written by a customer while visiting whirlpool.com
Customer Rating
3
You wanted to know
on December 26, 2025
Posted by: Pappy
[This review was collected as part of a promotion.] I bought this refrigerator because it was the only one that fit in the space I have .There are several things I don’t like about it,1 the water filter is in the upper right corner of the fridge ,2 you have to be careful not to block air flow,3 the shelves are very limited to different levels,4 there is no butter compartment and the door shelves are also limited arrangements. Personally I think the person who designed this refrigerator had no ideal of what they what they were doing.
Written by a customer while visiting whirlpool.com
Customer Rating
4
on January 7, 2026
Posted by: Pratical
[This review was collected as part of a promotion.] I am very happy with the refrigerator. I do find the drawer space smaller than I expected. The store bins are a nice idea but I would appreciate another shelf in its place; even an egg shelf would be more usable for us.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
counter depth pros
on February 13, 2026
Posted by: scotty lady
from Wilmington NC
[This review was collected as part of a promotion.] Went from french door to counter depth side by side. Pros so much easier to find things with shorter depth. Love the clear glass shelves. Like the ice maker on the freezer side of door. Cons - I;ll have to be very concious of size of casseroles as many wont fit - especially since my family is condiment oriented. Not enough door shelves to hold all our spreads. Freezer space much smaller too - good so that I don't forget what I've frozen. Over all good purchase
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great feature's inside lights great, nice drawer s
on February 27, 2026
Posted by: Watts2621
[This review was collected as part of a promotion.] I like my new Whirlpool refrigerator, it’s quiet and very clean design
Written by a customer while visiting whirlpool.com