Customer reviews from maytag.com
Maytag - 5.0 Cu. Ft. High-Efficiency Smart Front Load Washer with Steam and Pet Pro System - White
Average customer rating
4.1
(468 Reviews)
Rating breakdown 468 reviews
5 Stars
285
4 Stars
65
3 Stars
39
2 Stars
20
1 Star
59
70%of customers recommend this product.
(
184 out of
263)
Customer Reviews for Maytag - 5.0 Cu. Ft. High-Efficiency Smart Front Load Washer with Steam and Pet Pro System - White
Customer Rating
5
Perfect for pet owners
on August 9, 2026
Posted by: Kry05
[This review was collected as part of a promotion.] Love that it adds more water then typical front loaders. The pet hair feature actually works! Haven't had a problem with any funky smells either. Really good washer!
I would recommend this to a friend!
Written by a customer while visiting maytag.com
Customer Rating
1
Save your time and money
on August 6, 2026
Posted by: CRae08
[This review was collected as part of a promotion.] This is close to if not the worst washer I have ever had the misfortune of owning. I spent the extra money for the pet pro version and this clogs more often than any normal washer I have owned. The washer will just stop draining randomly and leave my clothes sopping wet. The hair traps barely trap any pet hair which I assume then causes the drain to get clogged. If you’re buying this for the pet feature save some time and don’t. Regular top load off brand handled my pet hair better.
No, I would not recommend this to a friend.
Response from maytag.comBy Maytag Social Care Team, Consumer Care, August 6, 2026
We sincerely appreciate you reaching out to let us know about the trouble you're experiencing.
We are truly sorry to hear about the frustration caused by your Maytag® Washer not draining properly. We understand how disruptive this can be, and we would like to look into this further for you as quickly as possible. Please feel free to use any of the contact options below:
Facebook: https://www.facebook.com/maytag
Instagram: https://www.instagram.com/maytag/
Live Chat: https://www.maytag.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-344-1274 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 24478613.
We’re looking forward to hearing from you.
Marie Q.
We are truly sorry to hear about the frustration caused by your Maytag® Washer not draining properly. We understand how disruptive this can be, and we would like to look into this further for you as quickly as possible. Please feel free to use any of the contact options below:
Facebook: https://www.facebook.com/maytag
Instagram: https://www.instagram.com/maytag/
Live Chat: https://www.maytag.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-344-1274 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 24478613.
We’re looking forward to hearing from you.
Marie Q.
Written by a customer while visiting maytag.com
Customer Rating
1
Stay away, frequent service required
on August 4, 2026
Posted by: Frosty1406
[This review was collected as part of a promotion.] Bought this machine because we have multiple dogs. It does capture some dog hair in the filter, but the rest is caught in the water pump filter. The problem is there is no consumer access to the pump filter, it requires disassembly of the washer and/or a service call. I have had this washer less than 6 months and already two service calls...IMO, a very poor design. A majority of other front load washers have an access door that allows the filter to be cleaned
No, I would not recommend this to a friend.
Response from maytag.comBy Maytag Social Care Team, Consumer Care, August 5, 2026
We truly appreciate you taking the time to share your feedback with us. We are genuinely sorry to hear that the design of your washer has not met your expectations, and we understand how disappointing that can be. Please know that we are here to support you, and if you have any further questions or concerns, you can reach out to us through any of the following options:
Facebook: https://www.facebook.com/maytag
Instagram: https://www.instagram.com/maytag/
Live Chat: https://www.maytag.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-344-1274 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24445679.
We’re looking forward to hearing from you.
Marie Q.
Facebook: https://www.facebook.com/maytag
Instagram: https://www.instagram.com/maytag/
Live Chat: https://www.maytag.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-344-1274 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24445679.
We’re looking forward to hearing from you.
Marie Q.
Written by a customer while visiting maytag.com
Customer Rating
4
Laundry Day Just Got Better!
on August 3, 2026
Posted by: wearswaldo2
[This review was collected as part of a promotion.] "I've been very happy with my Maytag washer. It cleans clothes thoroughly and runs quietly. It's easy to use and handles everything from everyday loads to bulky items with no problems.
I would recommend this to a friend!
Written by a customer while visiting maytag.com
Customer Rating
3
Functions not user friendly
on August 3, 2026
Posted by: Dawn210
[This review was collected as part of a promotion.] start button does not seem to be intuitive. not sure how long to hold the button to start. Detergent dispenser seems flimsy, not clear how much to fill a cup.
Written by a customer while visiting maytag.com
Customer Rating
3
on August 2, 2026
Posted by: KatKing27
[This review was collected as part of a promotion.] We love Maytag appliances, the only issue I have with the washer which we should’ve considered when purchasing was how to get to the main filter. After having the machine for a couple months the filter was clogged causing the machine to have functioning issues. It wouldn’t drain, spin or complete a cycle. We love the pet hair feature since we have a husky. But it only works if there is a lot of hair, no minimal hair.
I would recommend this to a friend!
Written by a customer while visiting maytag.com
Customer Rating
1
Do NOT buy
on July 26, 2026
Posted by: tarheelm
We purchased this washer with matching dryer in February 2025. It has been a year and a half and the the water intake valve has already failed, and we are having to pay to replace it despite it being a known problem. On top of that, there was supposed to be an easy way to clean the drain filter, because it was designed for pet owners. If you look at the specs and instructions online, they do not match. You have to take off the whole cover, not open a drawer to clean the filter. It is ridiculous considering the amount of money that was paid for this. It is not removing pet hair well (we don't have large dogs) and is not easy to clean. Add to that, it is not working after 18 months.
No, I would not recommend this to a friend.
Response from maytag.comBy Maytag Social Care Team, Consumer Care, July 30, 2026
Thank you for bringing this to our attention.
We regret that you are having these concerns with your Maytag® Washer. We value all of our customers, and we would like the opportunity to look into this further for you. Please feel free to use any of the options below:
Facebook: https://www.facebook.com/maytag
Instagram: https://www.instagram.com/maytag/
Live Chat: https://www.maytag.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-344-1274 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 24380018.
We’re looking forward to hearing from you.
Jacob W.
We regret that you are having these concerns with your Maytag® Washer. We value all of our customers, and we would like the opportunity to look into this further for you. Please feel free to use any of the options below:
Facebook: https://www.facebook.com/maytag
Instagram: https://www.instagram.com/maytag/
Live Chat: https://www.maytag.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-344-1274 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 24380018.
We’re looking forward to hearing from you.
Jacob W.
Written by a customer while visiting maytag.com
Customer Rating
4
initial
on July 26, 2026
Posted by: Cuba Island
[This review was collected as part of a promotion.] Brand new so hard to review. Works well compared to the old Samsung. The Maytag electronic controls are not user friendly but work fine once I figured them out. Hopefully will last longer and work better than my last washer and dryer
I would recommend this to a friend!
Written by a customer while visiting maytag.com