Customer reviews from maytag.com
Maytag - 5.0 Cu. Ft. High-Efficiency Smart Front Load Washer with Steam and Pet Pro System - White
Average customer rating
4
(479 Reviews)
Rating breakdown 479 reviews
5 Stars
287
4 Stars
70
3 Stars
41
2 Stars
20
1 Star
61
70%of customers recommend this product.
(
190 out of
273)
Customer Reviews for Maytag - 5.0 Cu. Ft. High-Efficiency Smart Front Load Washer with Steam and Pet Pro System - White
Customer Rating
1
Horrible Quality and Design
on November 4, 2026
Posted by: applianceproblemssuck
We have had the washer dryer pair for just under a year. The washer pump has stopped up on 3 occasions so far, a sock and two other items of clothing that should be large enough not to get through the tub seal. There is no access door to the filter so the washer (that is stacked) has to be pulled out and taken apart to access the filter. The dryer has rattled since day one. Absolute junk! We have been KitchenAid Whirlpool (who owns Maytag) customers for as long as I can remember. This is the last of their appliances we will ever purhase. The whirlpool set before this one lasted 2 1/2 years with countless repairs during their tenure. Im on a quest to find our new appliance brand!!
No, I would not recommend this to a friend.
Response from maytag.comBy Maytag Social Care Team, Consumer Care, November 5, 2026
Thank you for taking the time to share your feedback. We are truly sorry to hear that the design of your Maytag® Washer has not met your expectations. If you need any assistance or have additional questions, please feel free to reach out to us using any of the options below:
Facebook: https://www.facebook.com/maytag
Instagram: https://www.instagram.com/maytag/
Live Chat: https://www.maytag.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-344-1274 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out via social media (Facebook or Instagram), please include your case number (#25521701) along with a brief description of your issue.
We appreciate your patience and look forward to assisting you.
Best regards,
Marie Q.
Facebook: https://www.facebook.com/maytag
Instagram: https://www.instagram.com/maytag/
Live Chat: https://www.maytag.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-344-1274 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out via social media (Facebook or Instagram), please include your case number (#25521701) along with a brief description of your issue.
We appreciate your patience and look forward to assisting you.
Best regards,
Marie Q.
Written by a customer while visiting maytag.com
Customer Rating
4
Digital controls not Senior Friendly
on November 1, 2026
Posted by: R/A42
[This review was collected as part of a promotion.] Digital button controls not very "Senior Friendly"
I would recommend this to a friend!
Written by a customer while visiting maytag.com
Customer Rating
4
Good capacity cheap control panel.
on October 27, 2026
Posted by: MCdrivesTN
[This review was collected as part of a promotion.] I like the color and capacity of this washer. I don't think the Pet setting does anything different. I also don't like the control panel. The buttons have a delay and don't always recognize they are being pressed.
Written by a customer while visiting maytag.com
Customer Rating
3
Noisy
on October 27, 2026
Posted by: Lighthouse 17
The washer has great features except it doesn't have a load size selector or water level selector. My biggest complaint is the water shut off or on valve. It makes a loud clunk sound. My washer is on the 2nd floor and we can hear it downstairs. I turned off the 2nd rinse before I can't stand to hear it. I really there was something they could do about it.
No, I would not recommend this to a friend.
Written by a customer while visiting maytag.com
Customer Rating
5
A real time-saver
on October 26, 2026
Posted by: Nantze
[This review was collected as part of a promotion.] Love the amount of clothes that I can wash (and get clean!). The large capacity is a real time saver for me.
I would recommend this to a friend!
Written by a customer while visiting maytag.com
Customer Rating
4
New but needs maintenance after first usage
on October 16, 2026
Posted by: Tmd22
[This review was collected as part of a promotion.] The rinse cycle does not empty the softener from the compartment
I would recommend this to a friend!
Written by a customer while visiting maytag.com
Customer Rating
3
Bad support
on October 16, 2026
Posted by: Printed manuals
[This review was collected as part of a promotion.] Please provide detailed manual thoroughly explaining soft reset and wash cycles details. Online isn’t appropriate
Service isn’t available at my home
No, I would not recommend this to a friend.
Written by a customer while visiting maytag.com
Customer Rating
4
Like it
on October 16, 2026
Posted by: Nummz
[This review was collected as part of a promotion.] So far the washer seems to be working well. Haven't used all options yet.
I would recommend this to a friend!
Written by a customer while visiting maytag.com