Customer reviews from maytag.com
Maytag - 5.0 Cu. Ft. High-Efficiency Smart Front Load Washer with Steam and Pet Pro System - Midnight Steel
Average customer rating
4.2
(351 Reviews)
Rating breakdown 351 reviews
5 Stars
228
4 Stars
53
3 Stars
25
2 Stars
11
1 Star
34
75%of customers recommend this product.
(
142 out of
189)
Customer Reviews for Maytag - 5.0 Cu. Ft. High-Efficiency Smart Front Load Washer with Steam and Pet Pro System - Midnight Steel
Customer Rating
1
Clogs with...pet hair!
on June 3, 2025
Posted by: Fish11
[This review was collected as part of a promotion.] My 2 mo old Pet Hair washer has already required service to remove a small amount of dog hair from an inaccessible drain pump filter. In my research, I made certain the filter was easy to get to. The manual shows the filter as accessible, but the manual does not match the actual model. The top and front panels have to be removed to get to it. Service calls to clear a drain pump filter of pet hair every few months for the life of the washer MADE FOR PET HAIR is unacceptable. Do better Maytag!!!
No, I would not recommend this to a friend.
Response from maytag.comBy Branded Team, Consumer Care, June 3, 2025
Thank you for bringing this to our attention.
We regret that you are having these concerns about your Washer. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Please visit https://producthelp.maytag.com/Laundry/Washers and select your Washer style to get started. If you need additional assistance, please reach out to us directly via Facebook directly via Private Message on Facebook at https://www.facebook.com/maytag or Direct Message on Instagram at https://www.instagram.com/maytag/. When responding, please include your contact information, Washer model/serial number, and reference Case # 730028
Let’s see what we can do for you!
Christy T
We regret that you are having these concerns about your Washer. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Please visit https://producthelp.maytag.com/Laundry/Washers and select your Washer style to get started. If you need additional assistance, please reach out to us directly via Facebook directly via Private Message on Facebook at https://www.facebook.com/maytag or Direct Message on Instagram at https://www.instagram.com/maytag/. When responding, please include your contact information, Washer model/serial number, and reference Case # 730028
Let’s see what we can do for you!
Christy T
Written by a customer while visiting maytag.com
Customer Rating
1
Brand New Washer Stopped Working !
on December 28, 2024
Posted by: Lenny68
from Pearl, Ms
[This review was collected as part of a promotion.] I bought my washer 11/9/24 and it stopped working tonight 12/28/24
It is displaying an error message: F5E3 not sure what that means but the washer will not reset. Not impressed with my new purchase at all!
It is displaying an error message: F5E3 not sure what that means but the washer will not reset. Not impressed with my new purchase at all!
No, I would not recommend this to a friend.
Response from maytag.comBy Maytag Team, Consumer Care, December 31, 2024
Thank you for bringing this to our attention.
We regret you are having these concerns with your Washer. We value all of our customers, and we would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/maytag or Direct Message on Instagram at https://www.instagram.com/maytag/. When responding please include your contact information and reference Case #649195.
Let’s see what we can do for you!
Marie Q
We regret you are having these concerns with your Washer. We value all of our customers, and we would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/maytag or Direct Message on Instagram at https://www.instagram.com/maytag/. When responding please include your contact information and reference Case #649195.
Let’s see what we can do for you!
Marie Q
Written by a customer while visiting maytag.com
Customer Rating
1
New and already broken
on January 14, 2025
Posted by: MikeyW
from Maryland
[This review was collected as part of a promotion.] I've had this washer for two months. It's broken already. No one wants to cover it. I have to pay out of pocket to get it fixed. Avoid this washing machine.
No, I would not recommend this to a friend.
Response from maytag.comBy Maytag Team, Consumer Care, January 22, 2025
Thank you for bringing this to our attention.
We regret you are having these concerns with your Washer. We value all of our customers, and we would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/maytag or Direct Message on Instagram at https://www.instagram.com/maytag/. When responding please include your contact information and reference Case #656988.
Let’s see what we can do for you!
Marie Q
We regret you are having these concerns with your Washer. We value all of our customers, and we would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/maytag or Direct Message on Instagram at https://www.instagram.com/maytag/. When responding please include your contact information and reference Case #656988.
Let’s see what we can do for you!
Marie Q
Written by a customer while visiting maytag.com
Customer Rating
2
Like the pet hair power feature.
on May 15, 2025
Posted by: TRT47
[This review was collected as part of a promotion.] I bought this washer on April 5, 2025. Today, May 15, 2025 I had to call for a repair on this washer. Fortunately it’s under warranty, but we are without a washer until it’s repaired. I’ll have to think long and hard before buying another Maytag appliance.
Response from maytag.comBy Branded Team, Consumer Care, May 20, 2025
Thank you for bringing this to our attention.
We regret that you are having these concerns with your Washer. We value all of our customers, and we would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/maytag or Direct Message on Instagram at https://www.instagram.com/maytag/. When responding, please include your contact information and reference Case #724050.
Let’s see what we can do for you!
Marie Q
We regret that you are having these concerns with your Washer. We value all of our customers, and we would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/maytag or Direct Message on Instagram at https://www.instagram.com/maytag/. When responding, please include your contact information and reference Case #724050.
Let’s see what we can do for you!
Marie Q
Written by a customer while visiting maytag.com
Customer Rating
1
Huge design flaw-buyer beware
on October 24, 2025
Posted by: K271
from La Puente, CA
I bought this washer four months ago. I really wanted to like it, but after four months it stopped working. After tons of troubleshooting, I found out that there is an internal filter that is only accessible from the bottom, and thus typically needs a Maytag repair person to come and fix it. The only accessible filter is the special pet filter, which isn't that effective. If you're willing to figure out a way to lift the washer to get to the internal filter or are ok contacting a repair person every few months then this washer is fine. Otherwise keep looking. Be careful of reviews that are for recent purchases, this only becomes an issue after a few months.
No, I would not recommend this to a friend.
Response from maytag.comBy Branded Team, Consumer Care, October 28, 2025
Thank you for bringing this to our attention.
We regret that you are having these concerns with your Washer. We value all of our customers, and we would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/maytag or Direct Message on Instagram at https://www.instagram.com/maytag/. When responding, please include your contact information and reference Case #827439.
Let’s see what we can do for you!
Marie Q
We regret that you are having these concerns with your Washer. We value all of our customers, and we would like the opportunity to look into this further for you. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/maytag or Direct Message on Instagram at https://www.instagram.com/maytag/. When responding, please include your contact information and reference Case #827439.
Let’s see what we can do for you!
Marie Q
Written by a customer while visiting maytag.com
Customer Rating
4
Good Solid Machine. Poor instructions.
on November 18, 2024
Posted by: Doug the Great
from SW Michigan
[This review was collected as part of a promotion.] I've had this unit for a week so still have a lot to learn about it. The learning about it is really the weak point i have discovered so far. Then enclosed instructions are very weak in detail. Trying to find the manual on line is equally frustrating. While it is true that many people don't read all the manual, it shouldn't be that hard to find the instructions. Connecting the WIFI is a good example. Activating the Pet Pro feature is also not that intuitive and some clear instructions included with the machine would have been helpful.
In terms of performance, so far so good, but still learning.
I would recommend this to a friend!
Written by a customer while visiting maytag.com
Customer Rating
2
on December 16, 2024
Posted by: Anonymous
from San Diego, CA
[This review was collected as part of a promotion.] The new pet pro hair trap doesn't work well. Fur remains all over the drum and I have to vacuum it. I wouldn't buy again or recommend. Maytag should offer a free inspection from your team.
No, I would not recommend this to a friend.
Response from maytag.comBy Maytag Team, Consumer Care, December 18, 2024
Thank you for your review. We regret to hear that your Washer is not living up to your standards. If you have any questions or concerns with your Washer please reach out to us directly via Facebook https://www.facebook.com/maytag or Direct Message on Instagram at https://www.instagram.com/maytag/. When responding please include your contact information, Washer model/serial number, and reference Case # 641957.
Let’s see what we can do for you!
Marie Q
Let’s see what we can do for you!
Marie Q
Written by a customer while visiting maytag.com
Customer Rating
5
Great machine with terrific features
on December 19, 2024
Posted by: Farmer gal
from Street, MD
[This review was collected as part of a promotion.] My old washer died after 12 years. Although I wasn’t even thinking about buying a new washer I am very pleased to have a new one. A lot has changed in 12 years!
I would recommend this to a friend!
Written by a customer while visiting maytag.com