Customer reviews from maytag.com
Maytag - 5.0 Cu. Ft. High-Efficiency Smart Front Load Washer with Steam and Pet Pro System - Midnight Steel
Average customer rating
4.1
(474 Reviews)
Rating breakdown 474 reviews
5 Stars
286
4 Stars
68
3 Stars
40
2 Stars
20
1 Star
60
70%of customers recommend this product.
(
188 out of
269)
Customer Reviews for Maytag - 5.0 Cu. Ft. High-Efficiency Smart Front Load Washer with Steam and Pet Pro System - Midnight Steel
Customer Rating
4
New but needs maintenance after first usage
on October 16, 2026
Posted by: Tmd22
[This review was collected as part of a promotion.] The rinse cycle does not empty the softener from the compartment
I would recommend this to a friend!
Written by a customer while visiting maytag.com
Customer Rating
3
Bad support
on October 16, 2026
Posted by: Printed manuals
[This review was collected as part of a promotion.] Please provide detailed manual thoroughly explaining soft reset and wash cycles details. Online isn’t appropriate
Service isn’t available at my home
No, I would not recommend this to a friend.
Written by a customer while visiting maytag.com
Customer Rating
4
Like it
on October 16, 2026
Posted by: Nummz
[This review was collected as part of a promotion.] So far the washer seems to be working well. Haven't used all options yet.
I would recommend this to a friend!
Written by a customer while visiting maytag.com
Customer Rating
4
Maytag washer reviews
on October 15, 2026
Posted by: Maytag review by Kate
[This review was collected as part of a promotion.] I would have said great a week ago but got an error code had to unplug and replay in and it’s seems to have fixed the problem
I would recommend this to a friend!
Written by a customer while visiting maytag.com
Customer Rating
5
Great Feature for Pet Owners
on August 20, 2026
Posted by: Dog owner3
[This review was collected as part of a promotion.] Pet Hair Removal is so helpful with my 2 large dogs. Also, my front load washer is very saving on water, and quiet in use.
I would recommend this to a friend!
Written by a customer while visiting maytag.com
Customer Rating
1
Do NOT buy!
on August 19, 2026
Posted by: Remimom
This is the worst machine I have ever wasted money on. Do not buy! There is no front drain. The only way to drain your washer and keep is from smelling is to dismantle the entire machine including the electronics panel. This needs to be done at least monthly to remove kid socks, panties and old water. The machine also doesn’t have a spin only cycle in case your clothes are too wet after washing. As with all appliances. No once cares that the product sucks. You can’t return it. This is just life until it dies or until you decide to spend the money again. Would give zero stars if I could.
No, I would not recommend this to a friend.
Response from maytag.comBy Maytag Social Care Team, Consumer Care, August 21, 2026
Thank you for your review. We regret to hear that your Washer design is not living up to your standards. If you have any questions or concerns with your Washer, please feel free to use any of the options below:
Facebook: https://www.facebook.com/maytag
Instagram: https://www.instagram.com/maytag/
Live Chat: https://www.maytag.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-344-1274 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24671241.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/maytag
Instagram: https://www.instagram.com/maytag/
Live Chat: https://www.maytag.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-344-1274 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24671241.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting maytag.com
Customer Rating
5
Perfect for pet owners
on August 9, 2026
Posted by: Kry05
[This review was collected as part of a promotion.] Love that it adds more water then typical front loaders. The pet hair feature actually works! Haven't had a problem with any funky smells either. Really good washer!
I would recommend this to a friend!
Written by a customer while visiting maytag.com
Customer Rating
1
Save your time and money
on August 6, 2026
Posted by: CRae08
[This review was collected as part of a promotion.] This is close to if not the worst washer I have ever had the misfortune of owning. I spent the extra money for the pet pro version and this clogs more often than any normal washer I have owned. The washer will just stop draining randomly and leave my clothes sopping wet. The hair traps barely trap any pet hair which I assume then causes the drain to get clogged. If you’re buying this for the pet feature save some time and don’t. Regular top load off brand handled my pet hair better.
No, I would not recommend this to a friend.
Response from maytag.comBy Maytag Social Care Team, Consumer Care, August 6, 2026
We sincerely appreciate you reaching out to let us know about the trouble you're experiencing.
We are truly sorry to hear about the frustration caused by your Maytag® Washer not draining properly. We understand how disruptive this can be, and we would like to look into this further for you as quickly as possible. Please feel free to use any of the contact options below:
Facebook: https://www.facebook.com/maytag
Instagram: https://www.instagram.com/maytag/
Live Chat: https://www.maytag.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-344-1274 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 24478613.
We’re looking forward to hearing from you.
Marie Q.
We are truly sorry to hear about the frustration caused by your Maytag® Washer not draining properly. We understand how disruptive this can be, and we would like to look into this further for you as quickly as possible. Please feel free to use any of the contact options below:
Facebook: https://www.facebook.com/maytag
Instagram: https://www.instagram.com/maytag/
Live Chat: https://www.maytag.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-344-1274 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 24478613.
We’re looking forward to hearing from you.
Marie Q.
Written by a customer while visiting maytag.com