Customer reviews from maytag.com
Maytag - 5.0 Cu. Ft. High-Efficiency Smart Front Load Washer with Steam and Pet Pro System - Midnight Steel
Average customer rating
4.1
(470 Reviews)
Rating breakdown 470 reviews
5 Stars
286
4 Stars
65
3 Stars
39
2 Stars
20
1 Star
60
70%of customers recommend this product.
(
185 out of
265)
Customer Reviews for Maytag - 5.0 Cu. Ft. High-Efficiency Smart Front Load Washer with Steam and Pet Pro System - Midnight Steel
Customer Rating
5
Great Feature for Pet Owners
on August 20, 2026
Posted by: Dog owner3
[This review was collected as part of a promotion.] Pet Hair Removal is so helpful with my 2 large dogs. Also, my front load washer is very saving on water, and quiet in use.
I would recommend this to a friend!
Written by a customer while visiting maytag.com
Customer Rating
1
Do NOT buy!
on August 19, 2026
Posted by: Remimom
This is the worst machine I have ever wasted money on. Do not buy! There is no front drain. The only way to drain your washer and keep is from smelling is to dismantle the entire machine including the electronics panel. This needs to be done at least monthly to remove kid socks, panties and old water. The machine also doesn’t have a spin only cycle in case your clothes are too wet after washing. As with all appliances. No once cares that the product sucks. You can’t return it. This is just life until it dies or until you decide to spend the money again. Would give zero stars if I could.
No, I would not recommend this to a friend.
Response from maytag.comBy Maytag Social Care Team, Consumer Care, August 21, 2026
Thank you for your review. We regret to hear that your Washer design is not living up to your standards. If you have any questions or concerns with your Washer, please feel free to use any of the options below:
Facebook: https://www.facebook.com/maytag
Instagram: https://www.instagram.com/maytag/
Live Chat: https://www.maytag.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-344-1274 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24671241.
We’re looking forward to hearing from you.
Marie Q
Facebook: https://www.facebook.com/maytag
Instagram: https://www.instagram.com/maytag/
Live Chat: https://www.maytag.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-344-1274 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24671241.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting maytag.com
Customer Rating
5
Perfect for pet owners
on August 9, 2026
Posted by: Kry05
[This review was collected as part of a promotion.] Love that it adds more water then typical front loaders. The pet hair feature actually works! Haven't had a problem with any funky smells either. Really good washer!
I would recommend this to a friend!
Written by a customer while visiting maytag.com
Customer Rating
1
Save your time and money
on August 6, 2026
Posted by: CRae08
[This review was collected as part of a promotion.] This is close to if not the worst washer I have ever had the misfortune of owning. I spent the extra money for the pet pro version and this clogs more often than any normal washer I have owned. The washer will just stop draining randomly and leave my clothes sopping wet. The hair traps barely trap any pet hair which I assume then causes the drain to get clogged. If you’re buying this for the pet feature save some time and don’t. Regular top load off brand handled my pet hair better.
No, I would not recommend this to a friend.
Response from maytag.comBy Maytag Social Care Team, Consumer Care, August 6, 2026
We sincerely appreciate you reaching out to let us know about the trouble you're experiencing.
We are truly sorry to hear about the frustration caused by your Maytag® Washer not draining properly. We understand how disruptive this can be, and we would like to look into this further for you as quickly as possible. Please feel free to use any of the contact options below:
Facebook: https://www.facebook.com/maytag
Instagram: https://www.instagram.com/maytag/
Live Chat: https://www.maytag.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-344-1274 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 24478613.
We’re looking forward to hearing from you.
Marie Q.
We are truly sorry to hear about the frustration caused by your Maytag® Washer not draining properly. We understand how disruptive this can be, and we would like to look into this further for you as quickly as possible. Please feel free to use any of the contact options below:
Facebook: https://www.facebook.com/maytag
Instagram: https://www.instagram.com/maytag/
Live Chat: https://www.maytag.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-344-1274 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number # 24478613.
We’re looking forward to hearing from you.
Marie Q.
Written by a customer while visiting maytag.com
Customer Rating
1
Stay away, frequent service required
on August 4, 2026
Posted by: Frosty1406
[This review was collected as part of a promotion.] Bought this machine because we have multiple dogs. It does capture some dog hair in the filter, but the rest is caught in the water pump filter. The problem is there is no consumer access to the pump filter, it requires disassembly of the washer and/or a service call. I have had this washer less than 6 months and already two service calls...IMO, a very poor design. A majority of other front load washers have an access door that allows the filter to be cleaned
No, I would not recommend this to a friend.
Response from maytag.comBy Maytag Social Care Team, Consumer Care, August 5, 2026
We truly appreciate you taking the time to share your feedback with us. We are genuinely sorry to hear that the design of your washer has not met your expectations, and we understand how disappointing that can be. Please know that we are here to support you, and if you have any further questions or concerns, you can reach out to us through any of the following options:
Facebook: https://www.facebook.com/maytag
Instagram: https://www.instagram.com/maytag/
Live Chat: https://www.maytag.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-344-1274 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24445679.
We’re looking forward to hearing from you.
Marie Q.
Facebook: https://www.facebook.com/maytag
Instagram: https://www.instagram.com/maytag/
Live Chat: https://www.maytag.com/services/contact-us.html (Tuesday - Friday, 8 AM - 6 PM ET)
USA Customer Service: 1-800-344-1274 (Monday - Friday, 8 AM - 6 PM ET)
When reaching out on Social Media (Facebook or Instagram), please reference the case number #24445679.
We’re looking forward to hearing from you.
Marie Q.
Written by a customer while visiting maytag.com
Customer Rating
4
Laundry Day Just Got Better!
on August 3, 2026
Posted by: wearswaldo2
[This review was collected as part of a promotion.] "I've been very happy with my Maytag washer. It cleans clothes thoroughly and runs quietly. It's easy to use and handles everything from everyday loads to bulky items with no problems.
I would recommend this to a friend!
Written by a customer while visiting maytag.com
Customer Rating
3
Functions not user friendly
on August 3, 2026
Posted by: Dawn210
[This review was collected as part of a promotion.] start button does not seem to be intuitive. not sure how long to hold the button to start. Detergent dispenser seems flimsy, not clear how much to fill a cup.
Written by a customer while visiting maytag.com
Customer Rating
3
on August 2, 2026
Posted by: KatKing27
[This review was collected as part of a promotion.] We love Maytag appliances, the only issue I have with the washer which we should’ve considered when purchasing was how to get to the main filter. After having the machine for a couple months the filter was clogged causing the machine to have functioning issues. It wouldn’t drain, spin or complete a cycle. We love the pet hair feature since we have a husky. But it only works if there is a lot of hair, no minimal hair.
I would recommend this to a friend!
Written by a customer while visiting maytag.com