Customer reviews from https://www.asus.com
ASUS - ZenWiFi BD5 BE5000 Dual-Band Wi-Fi 7 Outdoor Router (1-pack) - White
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Customer Reviews for ASUS - ZenWiFi BD5 BE5000 Dual-Band Wi-Fi 7 Outdoor Router (1-pack) - White
Posted by: Dave Seder
Verified Purchase:Yes
Three BD5 outdoor router worked fine for one month. Then, it's signal weakened to the point that items more than a few feet away would not stay connected. After hours troubleshooting and two lengthy calls with support, nothing has changed. A third call was supposed to happen days ago. Nothing. I'm disappointed in the product at this point and even more disappointed in ASUS support.
Response from https://www.asus.comBy CLM, July 31, 2025
Dear Dave Seder,
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused if you started experiencing weak wireless signal after a month of usage. To resolve this issue, perform a power cycles on the router and your ISP's modem fora couple of minutes. Power on all devices, thereafter check if the security credentials on these router matches with your ISP's modem security information and check if your ISP's internet services or connection is working properly or stable. Also, we recommend updating the Mesh routers' firmware if running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/whole-home-mesh-wifi-system/zenwifi-wifi-systems/asus-zenwifi-bd5-outdoor/helpdesk_bios?model2Name=ASUS-ZenWiFi-BD5-Outdoor. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused if you started experiencing weak wireless signal after a month of usage. To resolve this issue, perform a power cycles on the router and your ISP's modem fora couple of minutes. Power on all devices, thereafter check if the security credentials on these router matches with your ISP's modem security information and check if your ISP's internet services or connection is working properly or stable. Also, we recommend updating the Mesh routers' firmware if running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/whole-home-mesh-wifi-system/zenwifi-wifi-systems/asus-zenwifi-bd5-outdoor/helpdesk_bios?model2Name=ASUS-ZenWiFi-BD5-Outdoor. Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
