Customer reviews from Samsung US
Samsung - 36" Induction Cooktop with Anti-Scratch Matte Glass and Sync - Black
Average customer rating
4.5
(38 Reviews)
Rating breakdown 38 reviews
5 Stars
28
4 Stars
6
3 Stars
2
2 Stars
0
1 Star
2
94%of customers recommend this product.
(
30 out of
32)
Customer Reviews for Samsung - 36" Induction Cooktop with Anti-Scratch Matte Glass and Sync - Black
Customer Rating
1
FO Error
on May 4, 2026
Posted by: LaLa
from Arlington, TN
I have had this cooktop two years. Used the boost function for the first time and now the cooktop no longer works. It throws an FO user code and shuts down. Very disappointed in this product now. Of course it is out of warranty. Prior to this, I was happy with the purchase, but seeing as how it is only 2 years old and already in need of repair is disappointing.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
1
Response from Samsung USBy Jeffrey, Samsung, May 19, 2026
Hi LaLa,
We listen closely when details like these are shared, and we understand how important your cooktop is to your everyday routine.
The F0 code usually relates to the unit’s internal communication. You can refer to the guide below for more information:
https://www.samsung.com/us/support/troubleshooting/TSG01001785/
If you need further assistance, you can connect with us through any of the options below:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please have reference number 1152514913 ready when you contact us so we can assist you quickly.
Samsung truly values your business.
Jeffrey
Samsung Care
We listen closely when details like these are shared, and we understand how important your cooktop is to your everyday routine.
The F0 code usually relates to the unit’s internal communication. You can refer to the guide below for more information:
https://www.samsung.com/us/support/troubleshooting/TSG01001785/
If you need further assistance, you can connect with us through any of the options below:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: https://m.me/samsungsupport
3. X: https://x.com/messages/compose?recipient%20id=18768513
4. Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please have reference number 1152514913 ready when you contact us so we can assist you quickly.
Samsung truly values your business.
Jeffrey
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Game-Changer!
on September 25, 2025
Posted by: Jay S
from Palo Alto, CA
I’ve had this Cooktop for one months, and it’s absolutely transformed my cooking experience. This is my first time using induction & what blew me away was the speed: water boils in under a minute & controlling the temperature is so precise and responds immediately. Cleanup is also easy - can wipe away messes and the cooktop still looks like new. The matte black finish also looks stunning against my countertops!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Extremely disappointed/burner stopped working
on November 6, 2025
Posted by: Chloe
from Naperville. IL
My Samsung induction cooktop (Model NZ36C3060UK/AA) stopped working properly about a week ago. The center burner no longer responds — it doesn’t heat at all, while all other burners work fine.
I’ve already tried everything I could: turned the circuit breaker off and on, cleaned the cooktop thoroughly, and let it cool for several days. Still completely dead. After searching on Google and ChatGPT, I found out this is a very common issue with Samsung induction cooktops — apparently, the internal circuit or power board just fails for no reason.
This is now the second Samsung appliance to break in only 1.5 years. My Samsung dishwasher already failed and I replaced it with a Bosch — no problems since. I honestly had no idea Samsung made such unreliable appliances. Now I’m worried about my Samsung refrigerator, oven, and microwave too.
I’m beyond frustrated and disappointed. I trusted Samsung and replaced all my home appliances with their products, but this experience has been nothing but disappointing. Please let me know if this can be covered under a goodwill repair, or advise on the repair process and estimated cost.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 7, 2025
Hi Chloe,
We understand that you find your center cooktop burner to be cumbersome. Allow us to enhance your experience.
Below is a link with steps to help with your center burner. Please refer to the embedded words for more information.
An induction element on the cooktop does not work
https://www.samsung.com/us/support/troubleshooting/TSG01001949/#an-induction-element-on-the-cooktop-does-not-work
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151257340) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We understand that you find your center cooktop burner to be cumbersome. Allow us to enhance your experience.
Below is a link with steps to help with your center burner. Please refer to the embedded words for more information.
An induction element on the cooktop does not work
https://www.samsung.com/us/support/troubleshooting/TSG01001949/#an-induction-element-on-the-cooktop-does-not-work
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151257340) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
4
Induction newbie
on January 6, 2026
Posted by: Nlmo
from Floral City, FL
[This review was collected as part of a promotion.] Coming from a standard glass top electric stove to induction was quite the twist but I’m learning quickly the do’s and don’t the speed to heat is phenomenal but at the same time some of the cast iron stuff needs a gradual rise overall I’m very happy but have some education to gain from this stovetop
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Glass cooktop review
on February 1, 2026
Posted by: New home owner
from Sequim, WA
[This review was collected as part of a promotion.] The product works as advertised. But, I would prefer 2 large and 2 small elements/burners like older stoves, instead of one huge, 2 small and one XS on this model. Can’t beat the ease of cleanup though.
I would recommend this to a friend!
Features
3
Performance
4
Design
3
Value
3
Response from Samsung USBy Samsung Care, February 3, 2026
Hello there,
Thank you for reaching out and sharing your feedback. We understand how having a preferred burner layout can impact your cooking experience, and we’re ready to help review your concerns with you.
Please contact us directly so our team can take a closer look and provide any guidance or support available.
You may reach us through the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152003596), so our team can pull up your information.
Thank you!
^Joshua
Thank you for reaching out and sharing your feedback. We understand how having a preferred burner layout can impact your cooking experience, and we’re ready to help review your concerns with you.
Please contact us directly so our team can take a closer look and provide any guidance or support available.
You may reach us through the following channels:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide this reference number (1152003596), so our team can pull up your information.
Thank you!
^Joshua
Written by a customer while visiting Samsung US
Customer Rating
3
Nice cooktop. Terrible instructions
on June 24, 2026
Posted by: Hari
from Danville, CA
The cooktop works well after you find out how to actually use it. They should eliminate the two step selection plus heating process though. It causes a wrong burner to be raised or lowered when you are in a hurry.
Also, it's a new technology and has different way of using it compared to traditional gas or electric cooktops. Surprisingly Samsung didn't bother to provide basic operating instructions! Once you get it, the cooktop heats up very fast and uniform. Although many pots need to be changed to be flat bottom. The surface is matte, so the scratches are less and show less. On the other hand, because of matte surface it looks a bit old right out of the box. Guess that's a tradeoff if you don't like to see many scratches.
Also, it's a new technology and has different way of using it compared to traditional gas or electric cooktops. Surprisingly Samsung didn't bother to provide basic operating instructions! Once you get it, the cooktop heats up very fast and uniform. Although many pots need to be changed to be flat bottom. The surface is matte, so the scratches are less and show less. On the other hand, because of matte surface it looks a bit old right out of the box. Guess that's a tradeoff if you don't like to see many scratches.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy Christian, Samsung, June 3, 2026
Hi Hari,
Getting the hang of a new Samsung cooktop matters in everyday cooking, and we understand how important it is to feel confident using its features while achieving fast, even heating results.
Induction cooktops use advanced technology that heats cookware directly, which is why they can feel different from traditional gas or electric surfaces but also deliver faster and more even results once familiar.
You can explore the full guide here:
https://www.samsung.com/us/home-appliances/buying-guide/what-is-induction-cooking/
Induction cooking also requires compatible cookware, usually flat-bottom pots and pans with a magnetic base, to ensure proper contact and even heating.
For additional information, check out the guide here:
https://www.samsung.com/us/support/answer/ANS10006866/
Please keep this reference number for your records: 1152579431. Feel free to reach us through the following channels:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1-800-726-7864 (1-800-SAMSUNG)
Samsung truly values your business.
Christian
Samsung Care
Getting the hang of a new Samsung cooktop matters in everyday cooking, and we understand how important it is to feel confident using its features while achieving fast, even heating results.
Induction cooktops use advanced technology that heats cookware directly, which is why they can feel different from traditional gas or electric surfaces but also deliver faster and more even results once familiar.
You can explore the full guide here:
https://www.samsung.com/us/home-appliances/buying-guide/what-is-induction-cooking/
Induction cooking also requires compatible cookware, usually flat-bottom pots and pans with a magnetic base, to ensure proper contact and even heating.
For additional information, check out the guide here:
https://www.samsung.com/us/support/answer/ANS10006866/
Please keep this reference number for your records: 1152579431. Feel free to reach us through the following channels:
Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
Facebook Messenger: https://m.me/samsungsupport
X: https://x.com/messages/compose?recipient%20id=18768513
Samsung Care: 1-800-726-7864 (1-800-SAMSUNG)
Samsung truly values your business.
Christian
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
amazing!
on April 9, 2026
Posted by: dexterdexter
[This review was collected as part of a promotion.] This is my review of the 30" Induction Cooktop with Anti-Scratch Matte Glass and Sync Burners. It's amazing!
Written by a customer while visiting Samsung US
Customer Rating
5
Great Cooktop Sleek Style and Elegant
on November 1, 2025
Posted by: Kibby
from Florida
[This review was collected as part of a promotion.] I real like the flexibility with the different size burners. The controls are easy to operate and temperature control is great. The surface is easy to clean and I put a silicon mat on when the stove is not in use. This is my first induction cooktop and I really like the temperature control.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US