Customer reviews from Samsung US
Samsung - 36" Induction Cooktop with Anti-Scratch Matte Glass and Sync - Black
Average customer rating
4.4
(16 Reviews)
Rating breakdown 16 reviews
5 Stars
11
4 Stars
3
3 Stars
1
2 Stars
0
1 Star
1
93%of customers recommend this product.
(
14 out of
15)
Customer Reviews for Samsung - 36" Induction Cooktop with Anti-Scratch Matte Glass and Sync - Black
Customer Rating
5
Game-Changer!
on September 25, 2025
Posted by: Jay S
from Palo Alto, CA
I’ve had this Cooktop for one months, and it’s absolutely transformed my cooking experience. This is my first time using induction & what blew me away was the speed: water boils in under a minute & controlling the temperature is so precise and responds immediately. Cleanup is also easy - can wipe away messes and the cooktop still looks like new. The matte black finish also looks stunning against my countertops!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Induction newbie
on January 6, 2026
Posted by: Nlmo
from Floral City, FL
[This review was collected as part of a promotion.] Coming from a standard glass top electric stove to induction was quite the twist but I’m learning quickly the do’s and don’t the speed to heat is phenomenal but at the same time some of the cast iron stuff needs a gradual rise overall I’m very happy but have some education to gain from this stovetop
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Cooktop Sleek Style and Elegant
on November 1, 2025
Posted by: Kibby
from Florida
[This review was collected as part of a promotion.] I real like the flexibility with the different size burners. The controls are easy to operate and temperature control is great. The surface is easy to clean and I put a silicon mat on when the stove is not in use. This is my first induction cooktop and I really like the temperature control.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Extremely disappointed/burner stopped working
on November 6, 2025
Posted by: Chloe
from Naperville. IL
My Samsung induction cooktop (Model NZ36C3060UK/AA) stopped working properly about a week ago. The center burner no longer responds — it doesn’t heat at all, while all other burners work fine.
I’ve already tried everything I could: turned the circuit breaker off and on, cleaned the cooktop thoroughly, and let it cool for several days. Still completely dead. After searching on Google and ChatGPT, I found out this is a very common issue with Samsung induction cooktops — apparently, the internal circuit or power board just fails for no reason.
This is now the second Samsung appliance to break in only 1.5 years. My Samsung dishwasher already failed and I replaced it with a Bosch — no problems since. I honestly had no idea Samsung made such unreliable appliances. Now I’m worried about my Samsung refrigerator, oven, and microwave too.
I’m beyond frustrated and disappointed. I trusted Samsung and replaced all my home appliances with their products, but this experience has been nothing but disappointing. Please let me know if this can be covered under a goodwill repair, or advise on the repair process and estimated cost.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, November 7, 2025
Hi Chloe,
We understand that you find your center cooktop burner to be cumbersome. Allow us to enhance your experience.
Below is a link with steps to help with your center burner. Please refer to the embedded words for more information.
An induction element on the cooktop does not work
https://www.samsung.com/us/support/troubleshooting/TSG01001949/#an-induction-element-on-the-cooktop-does-not-work
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151257340) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We understand that you find your center cooktop burner to be cumbersome. Allow us to enhance your experience.
Below is a link with steps to help with your center burner. Please refer to the embedded words for more information.
An induction element on the cooktop does not work
https://www.samsung.com/us/support/troubleshooting/TSG01001949/#an-induction-element-on-the-cooktop-does-not-work
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151257340) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
4
Looks clean and easy to use.
on November 30, 2025
Posted by: Trini
[This review was collected as part of a promotion.] Performs well so far. Does it job and no complaints.
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great cooktop
on December 9, 2025
Posted by: Tony
[This review was collected as part of a promotion.] The cooktop looks great and cooks very fast. It's easy to install.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Oven
on December 12, 2025
Posted by: Oven
from New Jersey
[This review was collected as part of a promotion.] Has multiple functions that makes cooking baking a pleasure. Prefecr size for hosting multiple people.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great cooktop!!
on December 26, 2025
Posted by: Mlh7162
from Pleasant Plain, OH
[This review was collected as part of a promotion.] I love my new cooktop. It’s beautiful, elements heat up quickly and evenly. It’s easy to turn on and the burners heat evenly. Cools down quickly for safe surface.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US