Customer reviews from Ooni
Ooni - Karu 2 Multi-Fuel Pizza Oven - Black
Average customer rating
4.7
(476 Reviews)
Rating breakdown 476 reviews
5 Stars
396
4 Stars
41
3 Stars
15
2 Stars
8
1 Star
16
Customer Reviews for Ooni - Karu 2 Multi-Fuel Pizza Oven - Black
Customer Rating
5
My Karu 12G Experience
on September 28, 2023
Posted by: John H.
[This review was collected as part of a promotion.] I think the Karu 12G Multi-fuel oven is, or will be once I've learned enough, a delight to use. I do have a few comments. Your support staff are friendly and knowledgeable but I think you do yourself a dis-service by not assigning customers to a single staff member and by limiting any interaction to emails. If i had been able to speak with someone and they had followed my problems from the start, I suspect they would have seen the problem almost immediately. As it was, I was shunted between 7 or 8 different people - all trying to help but frequently asking me to repeat actions I'd already taken for another Ooni staff member the previous week. Additionally, while I think my problem was as much my fault as yours, I think you should look at your directions and figure out why I thought that the oven temperature could be taken with the glass door closed. Since I already explained this in a previous email, I will leave it at that. I like the oven, your people are friendly and knowledgeable, I admire your company (B corp and 1% for the planet), but I think your documentation for new products and your support methodology could use improvement. I'm looking forward to becoming a proficient amateur pizzaiolo.
Written by a customer while visiting Ooni
Customer Rating
5
Amazing oven
on September 25, 2023
Posted by: Daniel
Great oven, easy to use and clean, I recommend buying the bag to store it
Written by a customer while visiting Ooni
Customer Rating
5
Worth It!
on September 22, 2023
Posted by: Andrew G.
[This review was collected as part of a promotion.] I've been making pizzas at home in my home oven for a few years now and decided it was time to get an actual pizza oven. You definitely get what you pay for. A Quality Pizza Oven with great versatility.
Written by a customer while visiting Ooni
Customer Rating
5
This is the best investment
on September 18, 2023
Posted by: Kristina C.
[This review was collected as part of a promotion.] This is the best investment I ever made!!!
Written by a customer while visiting Ooni
Customer Rating
5
4th Oven from Ooni
on September 18, 2023
Posted by: Alasdair D.
[This review was collected as part of a promotion.] This is now my fourth pizza oven from Ooni/Uuni, having started with the UUNI 3, progressing through the Koda, to the Karu (kickstarter) now to the Karu 12G
Really liking the extra headroom available since upgrading.
The glass door is also a big improvement, meaning you don’t have to keep opening the door to check.
Haven’t used the wood option yet, but the bigger fuel basket looks a great improvement.
Support from Ooni has always been great when I’ve needed it.
The glass door is also a big improvement, meaning you don’t have to keep opening the door to check.
Haven’t used the wood option yet, but the bigger fuel basket looks a great improvement.
Support from Ooni has always been great when I’ve needed it.
Would fully recommend!
Written by a customer while visiting Ooni
Customer Rating
4
Really good product
on September 13, 2023
Posted by: Ronan B.
[This review was collected as part of a promotion.] Over all a good product, i find the gas takes a while to heat up but keeps the temp higher for doing several pizzas. The solid fuel is slower and prone to loosing heat in-between pizzas. I few you tube tutorials on this would be appreciated. The carry bag is very handy
Written by a customer while visiting Ooni
Customer Rating
5
Cooking with fire
on September 13, 2023
Posted by: todd s.
[This review was collected as part of a promotion.] Well made,fun to cook,pizza came out amazing.I cook with wood that is the best tasting.Plus like playing fire.so glad I purchase the Ooni!
Written by a customer while visiting Ooni
Customer Rating
5
Very satisfied
on September 12, 2023
Posted by: Troy T.
[This review was collected as part of a promotion.] Easy to use, temperature built in, door on hinge, perfect size for individual pizzas, light, mobile, fun!
Written by a customer while visiting Ooni