Thank you for bringing this to our attention. We’re very sorry to hear about the ongoing issues you’ve experienced with your refrigerator/freezer and understand how frustrating it is to deal with repeated disruptions—especially so soon after purchase. This is certainly not the ownership experience we want for our customers.

Please know that your concerns are being taken seriously. A member of our Viking Customer Care team will be reaching out directly to review your situation in detail and help identify the best path forward toward a resolution. Our goal is to ensure your refrigerator/freezer is operating as intended and that your concerns are fully addressed.

In the meantime, service for Viking appliances is provided by our network of Viking Certified Technicians, who are specially trained to diagnose and service our products. You can locate and schedule service with a certified technician by visiting www.vikingrange.com/owner-support/service-locator
or by contacting Viking Customer Care directly at 1-888-845-4641.

We appreciate your patience and the opportunity to work toward a solution, and we regret the inconvenience this situation has caused.