Customer reviews from lg.com
LG - 36-in Standard-Depth MAX 31.7 Cu. Ft. French Door Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.3
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
18
4 Stars
6
3 Stars
1
2 Stars
0
1 Star
3
Customer Reviews for LG - 36-in Standard-Depth MAX 31.7 Cu. Ft. French Door Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
5
so much room
on September 16, 2026
Posted by: beckie09
So much room. You can actually see the contents of the refrigerator.
The freezer release does not securely latch. The magnetic seal is what holds it shut.
The freezer release does not securely latch. The magnetic seal is what holds it shut.
Quality
5
Features
5
Value
5
Response from lg.comBy ^Rich, LG Digital Care Team, September 18, 2026
Hello Beckie! Having all that clear visibility and extra room inside your fridge is a huge plus! We appreciate your feedback regarding the freezer door latch and seal design, and we will definitely share that insight with our product team. If you ever need any assistance in the future, please feel free to reach out to us at @LGUSSupport. #LifesGood ❤️ -Rich
Written by a customer while visiting lg.com
Customer Rating
1
Food is freezing in fridge
on September 5, 2026
Posted by: Den111
Our new fridge is freezing our food. Repair person came out and replaced damper. It is still freezing our food. Hoping for a replacement. We had LG prior and it was great. We now have a lemon.
Quality
1
Features
3
Value
1
Response from lg.comBy LG, September 8, 2026
Hi, Dennis. We appreciate you taking the time to share your feedback regarding your LG LRFLS3216S Refrigerator. It is wonderful to know your previous LG appliance served you so well, and we want to ensure you receive that same reliable experience with your current unit. As a quick troubleshooting step, verify that food items with high moisture content are not placed directly in front of the cold air vents, and check that the temperature setting for the fresh food compartment is set to a higher level. You can also review helpful tips for resolving temperature issues in the fresh food section at https://www.lg.com/us/support/help-library/lg-refrigerator-troubleshooting-frozen-food-in-the-refrigerator-compartment--20154720541151?srsltid=AfmBOoqQ3L8Fg2nr5_m057j2qlYu8ihPlE5r9IFLL4rAYHVQmW0XULnF. We are dedicated to supporting you and reviewing your options further. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com so we can best assist with your unit ^James
Written by a customer while visiting lg.com
Customer Rating
4
LRFLS3206S Review
on August 31, 2026
Posted by: Chris1116
from Albuquerque, NM
We really like our new LG fridge. It is so spacious. The cooling seems to be doing fine. We had to set up both the freezer and fridge temps since we felt the factory setting was too low. We hardly hear it except when the ice drops into the tray. I seems to seal well and even has an alert if you leave open the door too long. I would have liked to see a little more light in the fridge area. The shelving seems to be space pretty well. Bottom line, we really like it and recommend to others.
Pros: Style/Design
Response from lg.comBy ^Rich, LG Digital Care Team, September 5, 2026
Hello there, Chris! Thanks for the thoughtful rundown. Always great hearing your refrigerator is giving you roomy storage, steady cooling and the everyday convenience you were looking for. We appreciate the note about the lighting and temperature setup and will share it with our product team. If you ever need anything later on, our friends at @LGUSSupport are ready to help.
#LifesGood ❤️
‑Rich
#LifesGood ❤️
‑Rich
Written by a customer while visiting lg.com
Customer Rating
5
Great capacity
on May 26, 2026
Posted by: Flakman
Really love the capacity and use of space in both the refrigerator and the freezer. I appreciate the top of the snack drawer having a flat top where I van rest a pitcher during filling from the water port.
My only minor complaint would be wishing there was adjustability in shelf height instead of just removing a shelf. Having the ability to adjust height of the top shelf (bringing it down a half step or so) would have been the icing on the cake. That beimg said, the amojmt of space inside has made this draw back a minimal issue.
This unit seems to be pretty quiet as well which is appreciated. Still dialing in the temps. Reduced the fridge to 38 and items were freezing on the top shelf.
As long as we don't jave compressor issues that so many other fridges have, I'm happy with the purchase
Pros: Quality
Quality
5
Features
5
Value
4
Response from lg.comBy LG, May 26, 2026
Hi! We’re happy to hear your LG Refrigerator is giving you the spacious layout and thoughtful design you were hoping for. The way you’re using the snack‑drawer top as a resting spot while filling a pitcher is exactly the kind of everyday convenience we love hearing about. It’s also great to know the fridge and freezer capacity are working well for your household and that the unit is running quietly. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Best Fridge I have owned.
on May 1, 2026
Posted by: Gini D
from Rochester NY
I really like this refridgerator. the layout is excellent and everything is visible. I have room to spare, despite having the same amount of food as in our previous large Fruidge. The doo shelves are extra large and add lots of storage space. Well done. I like this refridgerator so much, I want to have one sent to our home in Costa Rica. To me, this is the perfect refrigerator.
Pros: Features/Settings
Quality
5
Features
5
Value
5
Response from lg.comBy LG, May 19, 2026
Hi, Gini! What a fantastic shout‑out — you make this LG Refrigerator sound like the star of the kitchen. Loving that the layout gives you all the visibility and space you need, and those oversized door shelves really do come in clutch. Hearing that it impressed you so much you’d want one in your Costa Rica home says everything about how well it’s doing its job! For anything you need in the future, you can always reach out to @LGUSSupport.^James
Written by a customer while visiting lg.com
Customer Rating
4
Love the size!
on January 20, 2025
Posted by: SHB62
from Cottageville SC
We bought this refrigerator to replace one, we wanted a large capacity refrigerator and this one is perfect. We like the water dispenser inside too.
Pros: Quality
Quality
5
Features
5
Value
4
Response from lg.comBy Josh, LG Digital Care Team, February 7, 2025
Hey there! There's so much space in your LG refrigerator that you can fit a whole mini-mart!😂 If you ever need help with your fridge in the future, we're just a private message away on social media at @LGUSSupport. Have a good one! *Josh
Written by a customer while visiting lg.com
Customer Rating
5
LG
on January 2, 2025
Posted by: John Deurloo
[This review was collected as part of a promotion.] I love my refrigerator. It has a lot of space. It keeps good temperature.
Response from lg.comBy Josh, LG Digital Care Team, February 26, 2025
Hey there John! Nothing beats having such a spacious LG refrigerator in your home that helps keep everything cool. Should you ever need help with your fridge in the future, feel free to reach out to us on social media at @LGUSSupport, and we'll be here for you! *Josh
Written by a customer while visiting lg.com
Customer Rating
1
Stopped cooling after 3 months
on December 2, 2024
Posted by: Extremely Upset
[This review was collected as part of a promotion.] The refrigerator was purchased on July 17 and stopped cooling around. 11/8.Geeting the item repaired has been a nightmare even though I have informed LG that the unit is used to store medication.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Social, December 3, 2024
Thank you for sharing this with us. We understand how important it is to have a reliable refrigerator, especially for storing medication. If you need any updates on your repair or have any questions, feel free to reach out to us via private message @LGUSSupport. We truly appreciate your patience during this process and look forward to getting your fridge back to cooling as it should. ~Ivy
Written by a customer while visiting lg.com