Customer reviews from lg.com
LG - 36-in Standard-Depth MAX 31.7 Cu. Ft. French Door Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Average customer rating
4.4
(25 Reviews)
Rating breakdown 25 reviews
5 Stars
17
4 Stars
5
3 Stars
1
2 Stars
0
1 Star
2
Customer Reviews for LG - 36-in Standard-Depth MAX 31.7 Cu. Ft. French Door Smart Refrigerator with Internal Water Dispenser - Stainless Steel
Customer Rating
5
Great capacity
on May 26, 2026
Posted by: Flakman
Really love the capacity and use of space in both the refrigerator and the freezer. I appreciate the top of the snack drawer having a flat top where I van rest a pitcher during filling from the water port.
My only minor complaint would be wishing there was adjustability in shelf height instead of just removing a shelf. Having the ability to adjust height of the top shelf (bringing it down a half step or so) would have been the icing on the cake. That beimg said, the amojmt of space inside has made this draw back a minimal issue.
This unit seems to be pretty quiet as well which is appreciated. Still dialing in the temps. Reduced the fridge to 38 and items were freezing on the top shelf.
As long as we don't jave compressor issues that so many other fridges have, I'm happy with the purchase
Pros: Quality
Quality
5
Features
5
Value
4
Response from lg.comBy LG, May 26, 2026
Hi! We’re happy to hear your LG Refrigerator is giving you the spacious layout and thoughtful design you were hoping for. The way you’re using the snack‑drawer top as a resting spot while filling a pitcher is exactly the kind of everyday convenience we love hearing about. It’s also great to know the fridge and freezer capacity are working well for your household and that the unit is running quietly. For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Best Fridge I have owned.
on May 1, 2026
Posted by: Gini D
from Rochester NY
I really like this refridgerator. the layout is excellent and everything is visible. I have room to spare, despite having the same amount of food as in our previous large Fruidge. The doo shelves are extra large and add lots of storage space. Well done. I like this refridgerator so much, I want to have one sent to our home in Costa Rica. To me, this is the perfect refrigerator.
Pros: Features/Settings
Quality
5
Features
5
Value
5
Response from lg.comBy LG, May 19, 2026
Hi, Gini! What a fantastic shout‑out — you make this LG Refrigerator sound like the star of the kitchen. Loving that the layout gives you all the visibility and space you need, and those oversized door shelves really do come in clutch. Hearing that it impressed you so much you’d want one in your Costa Rica home says everything about how well it’s doing its job! For anything you need in the future, you can always reach out to @LGUSSupport.^James
Written by a customer while visiting lg.com
Customer Rating
4
Love the size!
on January 20, 2025
Posted by: SHB62
from Cottageville SC
We bought this refrigerator to replace one, we wanted a large capacity refrigerator and this one is perfect. We like the water dispenser inside too.
Pros: Quality
Quality
5
Features
5
Value
4
Response from lg.comBy Josh, LG Digital Care Team, February 7, 2025
Hey there! There's so much space in your LG refrigerator that you can fit a whole mini-mart!😂 If you ever need help with your fridge in the future, we're just a private message away on social media at @LGUSSupport. Have a good one! *Josh
Written by a customer while visiting lg.com
Customer Rating
5
LG
on January 2, 2025
Posted by: John Deurloo
[This review was collected as part of a promotion.] I love my refrigerator. It has a lot of space. It keeps good temperature.
Response from lg.comBy Josh, LG Digital Care Team, February 26, 2025
Hey there John! Nothing beats having such a spacious LG refrigerator in your home that helps keep everything cool. Should you ever need help with your fridge in the future, feel free to reach out to us on social media at @LGUSSupport, and we'll be here for you! *Josh
Written by a customer while visiting lg.com
Customer Rating
1
Stopped cooling after 3 months
on December 2, 2024
Posted by: Extremely Upset
[This review was collected as part of a promotion.] The refrigerator was purchased on July 17 and stopped cooling around. 11/8.Geeting the item repaired has been a nightmare even though I have informed LG that the unit is used to store medication.
Quality
1
Features
1
Value
1
Response from lg.comBy LG Social, December 3, 2024
Thank you for sharing this with us. We understand how important it is to have a reliable refrigerator, especially for storing medication. If you need any updates on your repair or have any questions, feel free to reach out to us via private message @LGUSSupport. We truly appreciate your patience during this process and look forward to getting your fridge back to cooling as it should. ~Ivy
Written by a customer while visiting lg.com
Customer Rating
5
Lots of room for everything
on September 13, 2024
Posted by: Bobbug
Had this delivered just over a week ago and so far we love everything about it. There are a couple of things that we are not crazy about, like the taste of the water, still has a chlorine taste. I did call LG about that and they are sending a new water filter, they think that one might be a bad one. Really hope that that will clear up the taste. Also we miss the butter compartment and container for eggs. But over all we are very happy with it.
Response from lg.comBy LG, March 25, 2026
Hi! We’re glad to hear your LG Refrigerator has been a great addition so far! It’s wonderful that everything is running smoothly and that our team is already sending a new water filter to help freshen up the taste. The note about the butter compartment and egg container is appreciated as well—those little details really matter in day‑to‑day use. Overall, it’s great to know this LG unit is bringing plenty of satisfaction to your kitchen! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Great Features Maximize Space
on September 9, 2024
Posted by: Sunnydazerain
[This review was collected as part of a promotion.] Beautiful refrigerator. Works like a charm. Previously had a matag and it kept breaking. Finally bit the bullet and brought an LG per the recommendation from my sister and let me tell you I am not disappointed.
Response from lg.comBy LG, March 31, 2026
Hello! We’re excited to hear your LG Refrigerator is shining in your home. Making the switch after repeated issues with your previous brand can feel like a big step, and it’s great knowing your sister’s recommendation led you to a choice that’s truly delivering. That works like a charm feeling is exactly what we aim for! For more feedback or questions, please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
4
Nice size fridge
on September 3, 2024
Posted by: tdog3
Nice size fridge. Would be nice if shelving could be adjusted a bit more as we had to take out a shelf to get things to fit vs being able to adjust a little bit higher or lower.
Written by a customer while visiting lg.com