Customer reviews from frigidaire.com
Frigidaire - Gallery 26.0 Cu. Ft. Standard Depth Side by Side Refrigerator with Door Edge Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.7
(377 Reviews)
Rating breakdown 377 reviews
5 Stars
279
4 Stars
79
3 Stars
12
2 Stars
2
1 Star
5
Customer Reviews for Frigidaire - Gallery 26.0 Cu. Ft. Standard Depth Side by Side Refrigerator with Door Edge Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
1
Cannot even do it's job
on January 24, 2026
Posted by: sscooter
I purchased this to replace a 30 year old top freezer refrigerator. I just needed a bigger refrigerator and went with this one. I am sad this refrigerator has been continuously running for 12 hours the only time it shuts off is when you open a door. The worst part is as a refrigerator it should be keeping things at 32-40 degrees, this is important to keep food safe, and it cannot even do this. At the recommended setting it's 34 on the upper shelf on the shelf above the deli drawer it's 42, in the deli drawer it's 44 in the second drawer it's 44 and in the final drawer where we keep insulin it's 46. If I turn it one light cooler then it's 27 on the first shelf and the bottom drawer will be 42. Guess it's a freezer now on the top shelf and maybe a refrigerator on the rest except 42 is not safe. Also, it's much noisier than my old one it's not even close to as quiet and still cannot do it's basic job.
Response from frigidaire.comBy Jessica, Online Outreach Specialist, January 26, 2026
We’re very sorry to hear about the issues you’re experiencing with your new refrigerator and understand how concerning it is when food isn’t being kept at safe temperatures. That’s certainly not the experience we want for our customers, especially when storing sensitive items like insulin.
We want to make sure that your concern is getting all the assistance you need, please lookout an email from us or you can call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Jessica
We want to make sure that your concern is getting all the assistance you need, please lookout an email from us or you can call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
- Jessica
Written by a customer while visiting frigidaire.com
Customer Rating
5
Great Frig...
on February 23, 2026
Posted by: David_L
[This review was collected as part of a promotion.] Frigidaire Gallery 26-cu.ft. Side-by-Side GRSN2620AF
We went with this model since it did not have the Water/Ice Dispenser on the outside door like all our other Refrigerators did. With the others we experienced frozen water lines, ice not dispensing properly, ice in the ice tray becoming one big chunk of ice, decolorization (water stains) on the dispenser handle and tray, limited cup sizes for water dispensing, not getting a drinking glass up under the dispenser water hose just right and water going everywhere, same with ice side.
All of those problems are gone, the ice tray on this is twice the size of the others and it is very easy to scoop our ice with this model, plenty of room to scoop. You still have to turn the ice every once in a while or it possibly will also become one big chunk of ice but for some reason we have not experienced this issue yet after having this Fridge for a year now. Also, the ice cube size has been a perfect size for us...they are smaller and round...again, easy to scoop...
We are done with ice makers in doors.
We went with this model since it did not have the Water/Ice Dispenser on the outside door like all our other Refrigerators did. With the others we experienced frozen water lines, ice not dispensing properly, ice in the ice tray becoming one big chunk of ice, decolorization (water stains) on the dispenser handle and tray, limited cup sizes for water dispensing, not getting a drinking glass up under the dispenser water hose just right and water going everywhere, same with ice side.
All of those problems are gone, the ice tray on this is twice the size of the others and it is very easy to scoop our ice with this model, plenty of room to scoop. You still have to turn the ice every once in a while or it possibly will also become one big chunk of ice but for some reason we have not experienced this issue yet after having this Fridge for a year now. Also, the ice cube size has been a perfect size for us...they are smaller and round...again, easy to scoop...
We are done with ice makers in doors.
Having the water dispenser in the door is great, you can fill large containers this way with no problem. Only thing with having the water dispenser in the Refrigerator (right side) door is the water is not as cold as if it were on the Freezer side door which you did not need to add ice to your drinks there, but this is not a problem, water is cool just not cold. What we do find difficult at times is the water dispenser button can be hard to find when pushing your glass/container up to, often we find ourselves using the the back side of our hand/fingers to trigger it. We know how to do it now and is not a problem for us, just something we have heard family members comment on when using.
The LED lighting inside is good, it covers every area.
Our only grip is the Temp. settings is on the inside of the Refrigerator Door and since it is a touch panel, it is too easy to accidently change a Temp. by mistake by just opening/closing the door.
None of the issues listed above are any problems, just things to get use too. Nothing warrants taking a star off our Five Star rating...
Oh yeah, the wife loves the smudge-proof surface. It Works! and Looks Great, no more finger prints so no more wiping down the outside of a Fridge...
The LED lighting inside is good, it covers every area.
Our only grip is the Temp. settings is on the inside of the Refrigerator Door and since it is a touch panel, it is too easy to accidently change a Temp. by mistake by just opening/closing the door.
None of the issues listed above are any problems, just things to get use too. Nothing warrants taking a star off our Five Star rating...
Oh yeah, the wife loves the smudge-proof surface. It Works! and Looks Great, no more finger prints so no more wiping down the outside of a Fridge...
We Highly Recommend this model, and are very pleased with it...thank you Frigidaire...
Response from frigidaire.comBy Maico, Online Outreach Specialist, February 25, 2026
Good day, David_L! Thank you so much for taking the time to share such a detailed and thoughtful review of your Frigidaire Gallery 26-cu.ft. Side-by-Side GRSN2620AF! We’re thrilled to hear that this model has resolved the ice and water challenges you experienced with your previous refrigerators. It’s great to know that the larger ice tray, perfectly sized cubes, and easy-to-use water dispenser have made a difference in your daily routine.
We also appreciate your honest feedback about the water temperature on the fridge-side dispenser, the touch panel temperature settings, and the dispenser button activation. Your insights help us understand how our customers interact with our products and what improvements we might consider in future designs.
It’s wonderful to hear that the LED lighting, smudge-proof finish, and overall design have met your expectations. We’re especially glad your wife enjoys the smudge-proof surface. Those little details really do make a big difference!
Thank you again for your five-star rating and recommendation. If you ever have additional questions, suggestions, or concerns, please don’t hesitate to reach out via Live Chat on our website or Customer Support at 1-800-374-4432, Monday through Friday, 8:30 a.m. – 8:00 p.m. EST.
We truly appreciate your support and are delighted that your Frigidaire Gallery refrigerator is serving you so well.
- Maico
We also appreciate your honest feedback about the water temperature on the fridge-side dispenser, the touch panel temperature settings, and the dispenser button activation. Your insights help us understand how our customers interact with our products and what improvements we might consider in future designs.
It’s wonderful to hear that the LED lighting, smudge-proof finish, and overall design have met your expectations. We’re especially glad your wife enjoys the smudge-proof surface. Those little details really do make a big difference!
Thank you again for your five-star rating and recommendation. If you ever have additional questions, suggestions, or concerns, please don’t hesitate to reach out via Live Chat on our website or Customer Support at 1-800-374-4432, Monday through Friday, 8:30 a.m. – 8:00 p.m. EST.
We truly appreciate your support and are delighted that your Frigidaire Gallery refrigerator is serving you so well.
- Maico
Written by a customer while visiting frigidaire.com
Customer Rating
5
Get a side by side with an ice maker and water spout they said, It’ll be funny, they said!
on December 21, 2024
Posted by: Monchis
[This review was collected as part of a promotion.] Not bad at all, great height and depth and the wifey likes placing pots in the fridge and the depth is perfect. Geeked out on the side door water spout. The was pretty sweet.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Outstanding Refrigerator! Highly Recommended
on August 31, 2024
Posted by: ILM1970
[This review was collected as part of a promotion.] I am absolutely thrilled with my Frigidaire 26.0 cu Ft. 36" standard depth side by side refrigerator! This appliance has exceeded my expectations in every way. From its sleek, modern design to its impressive functionality, it is a standout addition to my kitchen. It offers ample space to store everything from fresh produce to large platters. I appreciate how energy-efficient this refrigerator is. The built in ice and water dispenser is a huge convenience, providing filtered water and ice at the touch of a button. I highly recommend it to anyone in the market for a high quality, reliable refrigerator. Five stars all the way!
Written by a customer while visiting frigidaire.com
Customer Rating
5
So far so good!
on December 28, 2024
Posted by: Cycle1220
[This review was collected as part of a promotion.] We've only had the new fridge for one week but thus far it has been doing what it's supposed to do keeping our food cold or frozen.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Love my new Frigidaire refrigerator!
on April 27, 2025
Posted by: Richard75
[This review was collected as part of a promotion.] I bought it to replace another brand that was similarly configured. My Frigidaire, however, has some improvements over the old one. There is more usable space on both sides. I really like the cold water from the open door feature!
Written by a customer while visiting frigidaire.com
Customer Rating
5
on April 28, 2025
Posted by: Sweat Pea
[This review was collected as part of a promotion.] I have read the other reviews and it made me skeptical of this purchase. I must say the size is amazing and it does not make a lot of operational noise. The ice maker makes noise only as it drops the ice and refills the ice code tray with water. I don’t use ice like that anyway so I turned it off. I am satisfied with my purchase.
Written by a customer while visiting frigidaire.com
Customer Rating
5
VERY MODERN & SPACIOUS!
on September 2, 2024
Posted by: Joseylaw
[This review was collected as part of a promotion.] SUPER BIG! LOTS OF SPACE! THIS FRIDGE IS PERFECT FOR A BIG FAMILY! YOU CAN NEVER GO WRONG WITH FRIGIDAIRE PRODUCTS & SERVICE! I'M SUPER HAPPY WITH MY NEW FRIDGE! LOTS OF DEPARTMENTS! THE CRISPER DRAWERS ARE VERY SPACIOUS & HIGH TECH. THE BEST FEATURE IS THE SPACIOUS FREEZER & WATER DISPENSER ON THE DOOR! VERY MODERN! I LOVE IT!
Written by a customer while visiting frigidaire.com