Customer reviews from frigidaire.com
Frigidaire - Gallery 26.0 Cu. Ft. Standard Depth Side by Side Refrigerator with Door Edge Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.7
(377 Reviews)
Rating breakdown 377 reviews
5 Stars
279
4 Stars
79
3 Stars
12
2 Stars
2
1 Star
5
Customer Reviews for Frigidaire - Gallery 26.0 Cu. Ft. Standard Depth Side by Side Refrigerator with Door Edge Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
3
Not impressed so far.
on December 6, 2025
Posted by: I Gave Up
[This review was collected as part of a promotion.] Not sure if this will affect the function of the refrigerator as we discovered this while unboxing to prepare for installation. Tried to contact frigidaire to get their feedback but after over 30 minutes waiting for the customer non-service chat to respond we gave up.
Response from frigidaire.comBy Patrick, Online Outreach Specialist, December 8, 2025
Hi Kori! Thank you for sharing these photos and letting us know about the damage you found during unboxing. I’m very sorry to hear that you had to wait so long to reach customer support and that your initial attempts to get assistance were frustrating.
From the images, it looks like the vent cover on your refrigerator has been bent or warped. While this may not immediately affect the cooling function, it could potentially impact airflow and efficiency over time. Additionally, any physical damage to parts like this can be concerning because it might indicate handling issues during shipping or assembly.
While we were unable to locate any contact with us pertaining to your concerns. We would like to ensure that you are properly assisted, and your appliance is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We look forward to speaking with you! - Patrick
From the images, it looks like the vent cover on your refrigerator has been bent or warped. While this may not immediately affect the cooling function, it could potentially impact airflow and efficiency over time. Additionally, any physical damage to parts like this can be concerning because it might indicate handling issues during shipping or assembly.
While we were unable to locate any contact with us pertaining to your concerns. We would like to ensure that you are properly assisted, and your appliance is performing as designed. So that we can do so, please chat with us by going to www.frigidaire.com or call us at 1-800-374-4432 Monday-Friday 8:30 am-8 pm EST, and we will dive right in. We look forward to speaking with you! - Patrick
Written by a customer while visiting frigidaire.com
Customer Rating
4
Love the hidden water access
on December 11, 2025
Posted by: NoGraceGrace
[This review was collected as part of a promotion.] Except it dribbles when I stop dispensing. The temp buttons on the door are too easy to accidentally hit. I still have yet to figure out how to stop the ice maker. That said,
Overall it's a nice fridge at a great price.
Overall it's a nice fridge at a great price.
Response from frigidaire.comBy Sam, Online Outreach Specialist, December 11, 2025
Hello NoGraceGrace!
Thank you for sharing your feedback about your Frigidaire Gallery 26 Cu. Ft. Side-by-Side Refrigerator. We’re glad to hear that overall you find the fridge to be a nice appliance at a great value.
We also appreciate you letting us know about the dribbling from the dispenser, the sensitivity of the temperature buttons, and the ice maker controls. Your comments are very valuable and will be shared with our product team as we continuously work to improve our designs.
If you’d like, we can provide guidance on how to adjust the dispenser settings and turn off the ice maker to help make your experience even better. Please reach out to our Customer Care team with your model and serial number, and we’ll be happy to assist. Thank you again for choosing Frigidaire.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432 Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Thank you for sharing your feedback about your Frigidaire Gallery 26 Cu. Ft. Side-by-Side Refrigerator. We’re glad to hear that overall you find the fridge to be a nice appliance at a great value.
We also appreciate you letting us know about the dribbling from the dispenser, the sensitivity of the temperature buttons, and the ice maker controls. Your comments are very valuable and will be shared with our product team as we continuously work to improve our designs.
If you’d like, we can provide guidance on how to adjust the dispenser settings and turn off the ice maker to help make your experience even better. Please reach out to our Customer Care team with your model and serial number, and we’ll be happy to assist. Thank you again for choosing Frigidaire.
If you ever have any questions or need assistance in the future, please do not hesitate to connect with us via live chat or by phone at 1-800-374-4432 Monday-Friday, 8:30 a.m.–8 p.m. EST, and we will be happy to assist. ~Sam
Written by a customer while visiting frigidaire.com
Customer Rating
4
on December 14, 2025
Posted by: Lillie B
[This review was collected as part of a promotion.] If your refrigerator starts making a random obnoxious noise check to make sure the ice maker switch is in the correct position. Ours is not connected to the water line but the ice maker was in the on position so every time it tried to make ice it would sound the alarm. My nephew looked at it and he had it stopped in less than a minute, yay
Response from frigidaire.comBy Ruth, Online Outreach Specialist, December 16, 2025
Hi there. Thank you for sharing your tip! We’re glad your nephew was able to quickly resolve the noise issue by adjusting the ice maker switch. Your insight is helpful for other customers who might experience a similar situation.
We appreciate you taking the time to share your experience and hope you continue to enjoy your Frigidaire refrigerator.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We appreciate you taking the time to share your experience and hope you continue to enjoy your Frigidaire refrigerator.
For any queries, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com
Customer Rating
1
Ridiculously Loud
on December 25, 2025
Posted by: Capatt2025
[This review was collected as part of a promotion.] I hope corporate sees this. After just one week this machine began a grinding noise that can be heard upstairs! I called for a service ticket and the FIRST thing they say is, “ It looks like you have a problematic machine, how about an extended service plan?” Unbelievable! They can’t send someone out for 1.5 weeks! So, I called another service provider who said this is a common problem! I need a replacement machine!
Response from frigidaire.comBy Reed, Online Outreach Specialist, December 26, 2025
Hi Capatt2025, we’re very sorry to hear about the noise issue you’ve experienced so soon after purchase and understand how concerning and disruptive that must be, especially when it can be heard throughout your home. While we were unable to locate any previous contact with us regarding this concern, we do want to ensure your appliance is properly evaluated and performing as designed. To do so, we’ll need to connect you directly with our Customer Care Team so they can review your service options and arrange appropriate support. Please chat with us by visiting www.frigidaire.com or call 1-800-374-4432, Monday–Friday, 8:30 a.m.–8 p.m. ET, and Saturday, 9 a.m.–6 p.m. ET. - Reed
Written by a customer while visiting frigidaire.com
Customer Rating
4
on January 2, 2026
Posted by: Amandatimko
[This review was collected as part of a promotion.] I like the 2 crisper drawers plus a deli drawer and that tge water dispenser is inside the door. Not sure about the air filter. I wish I knew if I did it correctly, but I still notice an odor sometimes.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Premium refrigerator
on January 10, 2026
Posted by: Largem
[This review was collected as part of a promotion.] I really like this refrigerator. It’s very nice looking quiet. I do not like the shelves. When you remove them it sounds like you are breaking them I do not like the design it seems like at some point those clips in the back will break I love how it has three drawers how the freezer is still very big even with the capacity of ice it outputs the water filter is not taking up space like other side by side refrigerators overall it is a great refrigerator
Written by a customer while visiting frigidaire.com
Customer Rating
5
on January 15, 2026
Posted by: Stoveaw
[This review was collected as part of a promotion.] Looks great in the space lots of room and working well!!
Response from frigidaire.comBy John, Online Outreach Specialist, January 15, 2026
Hello, Stoveaw. Thank you so much for your kind words! We're delighted to hear that you liked our product. Please rest assured that we will continue to seek out opportunities to meet and exceed your needs. Should you need any assistance, don’t hesitate to reach out to us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday through Friday, 8:30 a.m.–8 p.m. EST. We’re always happy to help! -John
Written by a customer while visiting frigidaire.com
Customer Rating
1
on January 23, 2026
Posted by: Mike 28
Frigidaire has a horrible product. I bought a refrigerator less than a month ago, and bottom of the piece which cover the electric wires wasn’t even, so I called the service provider which they submitted the pictures and created a ticket order to Frigidaire. Frigidaire denied it, said this is cosmetic issue doesn’t cover by the warranty. Everyone should take a consideration before you buy this product.
Response from frigidaire.comBy Maico, Online Outreach Specialist, January 26, 2026
Hello there, Mike 28! Thank you for taking the time to share your experience. We’re truly sorry to hear about the frustration you’ve had with your new refrigerator, especially so soon after purchase. We understand how disappointing it can be to notice an issue like this and then feel unheard when seeking support.
While cosmetic concerns may fall outside of warranty coverage guidelines, we absolutely recognize how important overall quality and appearance are when investing in a new appliance. Your feedback is valuable, and we appreciate you bringing this to our attention, as it helps us continue to improve both our products and our customer experience.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
While cosmetic concerns may fall outside of warranty coverage guidelines, we absolutely recognize how important overall quality and appearance are when investing in a new appliance. Your feedback is valuable, and we appreciate you bringing this to our attention, as it helps us continue to improve both our products and our customer experience.
If you have any additional suggestions, comments, or concerns, please join us via Live Chat on our website or through our Customer Support by dialing 1-800-374-4432. We are open Monday through Friday, 8:30 a.m. to 8:00 p.m. EST.
Thank you, and have a great rest of your day! - Maico
Written by a customer while visiting frigidaire.com