Customer reviews from frigidaire.com
Frigidaire - Gallery 26.0 Cu. Ft. Standard Depth Side by Side Refrigerator with Door Edge Water Dispenser - Smudge Proof Stainless Steel
Average customer rating
4.7
(377 Reviews)
Rating breakdown 377 reviews
5 Stars
279
4 Stars
79
3 Stars
12
2 Stars
2
1 Star
5
Customer Reviews for Frigidaire - Gallery 26.0 Cu. Ft. Standard Depth Side by Side Refrigerator with Door Edge Water Dispenser - Smudge Proof Stainless Steel
Customer Rating
5
New Refrigerator
on October 21, 2024
Posted by: K Blue
[This review was collected as part of a promotion.] I love my new refrigerator! Especially because the water and ice aren’t in the front on the door because I have a grandson that’ just turned 2 and he’s VERY BUSY! Otherwise he would have been pressing the water and ice dispenser and we’d probably would have a flood!😂 Whoever designed the water in the door was a genius!👍
Written by a customer while visiting frigidaire.com
Customer Rating
4
on November 3, 2024
Posted by: Micheleh1225
[This review was collected as part of a promotion.] I love the look, the space and ease of changing the water filter but for the love of all things holy, the tape y’all use is a nightmare. The tape didn’t come off easily and now I have strings of blue tape all over the inside of the fridge and freezer. One of the seals to the fruit and vegetable drawers doesn’t stay in place so I have to reinstall it about every 3rd time I open the drawer. I do love the large capacity of the ice compartment and the storage in the doors is awesome.
Written by a customer while visiting frigidaire.com
Customer Rating
5
Clean lines / Amazing space
on January 2, 2025
Posted by: Bob2CP
[This review was collected as part of a promotion.] This Frigidaire is beautiful. Clean lines, and with a slightly smaller profile provides more space. Family has commented on it.
Written by a customer while visiting frigidaire.com
Customer Rating
4
So far it works as expected
on January 21, 2025
Posted by: Minnesota309
[This review was collected as part of a promotion.] Simple and Clean looking fridge with nice water option inside the door. Only complaint is that the fridge runs loud a bit compared to our previous fridge. But we like that the ice maker makes smaller cubes. It was easy to install.
Written by a customer while visiting frigidaire.com
Customer Rating
5
My first side by side But not my first Frigidaire appliance all have been great. Been buying Frigidaire for over 50 years
on January 21, 2025
Posted by: 356tsw
[This review was collected as part of a promotion.] As I said, not my first Frigidaire product, but this one has all the features I could ask for. The lighting inside when you open the doors it’s so bright you can actually see what’s in it. three different bins for vegetables and cold cuts. Shelves on door high enough to hold wine bottles. I like is the finish no fingerprints and cleans up easy.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Nice fridge
on January 21, 2025
Posted by: KaneHau
[This review was collected as part of a promotion.] Good as a built-in or stand-alone. Would have preferred two bins that were deeper, and an extra shelf, but hey.
Written by a customer while visiting frigidaire.com
Customer Rating
5
So much space!!
on April 14, 2025
Posted by: KelOh
[This review was collected as part of a promotion.] Love how spacious the fridge is — easy to see what we have, everything stays cold very please.
Wish there had been an option to remove ice maker since we don’t have water line though
Response from frigidaire.comBy Christian, Online Outreach Specialist, April 14, 2025
Thank you for stopping by to share your feedback with us. One of our main goals is customer satisfaction, and we will be happy to use your feedback and suggestions in hopes that we can better serve your needs in the future. Should you have any additional questions or concerns, please don't hesitate to connect with us via Live Chat at www.frigidaire.com or call us at 1-800-374-4432, Monday-Friday, 8:30 a.m.–8 p.m. EST, and we’ll be happy to assist.
Best regards,
-Christian
Best regards,
-Christian
Written by a customer while visiting frigidaire.com
Customer Rating
1
Free product design and manufacturing advice.
on April 17, 2025
Posted by: Freeadvicebro
From an assembly process point of view there was a lack of quality control at least for appearances.
First the door seals were not installed the same way, were the supposed to be tucked in to the sheet metal or not? Even if it does not matter to the function of the fridge, it makes the quality look terrible for what would amount to 60 seconds of work.
The expanding foam injection points were not cleaned up and plenty of foam was visible. at other points as well. Again a few more seconds of work to make it look presentable.
The handles were not cleaned before the protective film was put on, not a big deal, but it seems crumby to get dirty hardware out of the box.
The product sticker (with the model and serial numbers) was also very crooked. Granted this doesn't matter, but clearly they must under pay their employees if the employees can't feel the need to put a little effort into placing a sticker correctly. And I don't mean that it need to be supper preces but when the sticker is at a 20° angle it's just sad.
First the door seals were not installed the same way, were the supposed to be tucked in to the sheet metal or not? Even if it does not matter to the function of the fridge, it makes the quality look terrible for what would amount to 60 seconds of work.
The expanding foam injection points were not cleaned up and plenty of foam was visible. at other points as well. Again a few more seconds of work to make it look presentable.
The handles were not cleaned before the protective film was put on, not a big deal, but it seems crumby to get dirty hardware out of the box.
The product sticker (with the model and serial numbers) was also very crooked. Granted this doesn't matter, but clearly they must under pay their employees if the employees can't feel the need to put a little effort into placing a sticker correctly. And I don't mean that it need to be supper preces but when the sticker is at a 20° angle it's just sad.
Now from a functional design view.
The toe grill does not fully snap into place for the model I received, which means the design is not functional with the allowed tolerances. Which means either the part should be held to tighter tolerances (more expensive) or a redesign is needed.
A further redesign would be to make the doors even upon shipping. Granted the reason it is currently done this way is so that the doors are stabilized by the lower hinge brackets. Perhaps a it would be better to add more slots so that the brackets can be moved during assembly and still support the door during transit. On a similar vein the size of the nut for the door adjustment was incorrectly label in the included manual, which said the nut was 12mm when it was 7/16". That is not even the same measurement system let alone the wrong size. Does anyone proof read that thing?
The leveling feet's did not have enough access for normal tools to easily adjust them. Either a redesign is need or a thin flat wrench should be included with each refrigerator.
The biggest issue by far is that one of the components is making a loud annoying noise. Especially because I have had the refrigerator for about a week. I am unable to give customer service a recording of the noise so they could not help troubleshoot it at all. With my admittedly limited knowledge I believe it is one of following three components: the damping motor, water valve, or compressor.
I have the ice maker removed and the water dispenser tuned off so if it's the water valve that means it is still trying to work for no reason which is a poor controls design. If its one of the other parts that means either the quality control is so bad that bad parts are getting shipped or the design team decided annoying noises are acceptable for an appliance that is often in ear shot of most people's living spaces, which does not bode well for their critical thinking.
The toe grill does not fully snap into place for the model I received, which means the design is not functional with the allowed tolerances. Which means either the part should be held to tighter tolerances (more expensive) or a redesign is needed.
A further redesign would be to make the doors even upon shipping. Granted the reason it is currently done this way is so that the doors are stabilized by the lower hinge brackets. Perhaps a it would be better to add more slots so that the brackets can be moved during assembly and still support the door during transit. On a similar vein the size of the nut for the door adjustment was incorrectly label in the included manual, which said the nut was 12mm when it was 7/16". That is not even the same measurement system let alone the wrong size. Does anyone proof read that thing?
The leveling feet's did not have enough access for normal tools to easily adjust them. Either a redesign is need or a thin flat wrench should be included with each refrigerator.
The biggest issue by far is that one of the components is making a loud annoying noise. Especially because I have had the refrigerator for about a week. I am unable to give customer service a recording of the noise so they could not help troubleshoot it at all. With my admittedly limited knowledge I believe it is one of following three components: the damping motor, water valve, or compressor.
I have the ice maker removed and the water dispenser tuned off so if it's the water valve that means it is still trying to work for no reason which is a poor controls design. If its one of the other parts that means either the quality control is so bad that bad parts are getting shipped or the design team decided annoying noises are acceptable for an appliance that is often in ear shot of most people's living spaces, which does not bode well for their critical thinking.
In all I am not satisfied with the refrigerator and will be attempting to return it and get one from a different brand that actually cares about their product and the end user.
Response from frigidaire.comBy Ruth, Online Outreach Specialist, April 21, 2025
Hello there. Thank you for sharing such detailed feedback about your experience with our refrigerator. We are truly sorry to hear about the multiple issues you've encountered, both in terms of the assembly quality and the functional design of the appliance. We take your comments seriously, and we sincerely apologize for the frustration caused by these shortcomings.
We understand how important it is for an appliance to meet high-quality standards, not just functionally, but also in terms of presentation and ease of use. Your feedback regarding the door seals, expanding foam, and other cosmetic issues is valuable and will be taken into account as we review our assembly process. It's clear that there were missed opportunities for us to make the product more presentable and user-friendly, and we regret that you received a product that did not meet the level of quality we strive for.
Additionally, we’re sorry to hear about the noise issue you've been experiencing and the confusion with the manual’s instructions. We completely agree that the design should minimize unwanted noises and offer clear, accurate documentation. We will address the inconsistency with the door adjustment nut and the accessibility of the leveling feet, as we understand these elements are essential for both installation and functionality.
Your concerns regarding customer service and troubleshooting are also noted, and we apologize for any inconvenience you've faced trying to resolve the issue. We do want to ensure you have a working product that meets your expectations, and we encourage you to reach out to us again with your case number so we can explore alternative solutions or a return.
We are grateful for your detailed input, as it helps us improve our products and processes. We sincerely hope to regain your trust in the future, if you have any questions, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
We understand how important it is for an appliance to meet high-quality standards, not just functionally, but also in terms of presentation and ease of use. Your feedback regarding the door seals, expanding foam, and other cosmetic issues is valuable and will be taken into account as we review our assembly process. It's clear that there were missed opportunities for us to make the product more presentable and user-friendly, and we regret that you received a product that did not meet the level of quality we strive for.
Additionally, we’re sorry to hear about the noise issue you've been experiencing and the confusion with the manual’s instructions. We completely agree that the design should minimize unwanted noises and offer clear, accurate documentation. We will address the inconsistency with the door adjustment nut and the accessibility of the leveling feet, as we understand these elements are essential for both installation and functionality.
Your concerns regarding customer service and troubleshooting are also noted, and we apologize for any inconvenience you've faced trying to resolve the issue. We do want to ensure you have a working product that meets your expectations, and we encourage you to reach out to us again with your case number so we can explore alternative solutions or a return.
We are grateful for your detailed input, as it helps us improve our products and processes. We sincerely hope to regain your trust in the future, if you have any questions, connect with us via live chat online at Frigidaire.com or via phone at 800-374-4432, Mon-Fri, 8:30 a.m.–8:00 p.m. EST.
Best Regards,
Ruth
Written by a customer while visiting frigidaire.com