Customer reviews from Samsung US
Samsung - 24" AutoRelease Dry Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack Washing System, 38dBA
Average customer rating
4.8
(65 Reviews)
Rating breakdown 65 reviews
5 Stars
56
4 Stars
8
3 Stars
0
2 Stars
0
1 Star
1
98%of customers recommend this product.
(
63 out of
64)
Customer Reviews for Samsung - 24" AutoRelease Dry Smart Built-In Stainless Steel Tub Dishwasher with 3rd Rack Washing System, 38dBA
Customer Rating
1
DISHWASHER FAILURE
on May 22, 2025
Posted by: VERY UNHAPPY CUSTOMER
from St Johns FL
The worst dishwasher ever! Bought at the end of 2023 and maybe a 1 month into it the LC code appears, service came out replaced the water supply valve under warranty. Next to go was the coating on the upper dish tray, which was also replaced under warranty, and now the tub itself has a severe leak. Leaked so bad it has damaged the island wall and cabinets. Also the dishwasher would not shut off, even after pressing the power button to turn it off, it would turn itself back on and try to cycle, it did this all night long. I had to turn the breaker off to stop it. Glad there was no fire, no worries the water leak would have put it out!!! I pulled the dishwasher out from the cabinet to inspect and found the water was leaking from the tub somewhere, that the sound deadening material was falling off which made the water leak safety not work until the water was high enough to make contact and force the LC code. Not sure why the washer would not shut down as it should have. All this and the dishwasher is maybe 3 years old...... Warranty says fre parts for five years but you pay labor, so the washer needs a complete rebuild after 3 years and I need to pay for Samsungs crappy product. Clearly a defective washer. Who is going to pay for the repairs to the cabinets and wall damage, is Samsung going to supply parts and I'm stuck with labor. YOUR PRODUCT IS CRAP IF IT IS NOT EVEN GOOD FOR MORE THAN 3 YEARS!!!! There is no reason for that the tub should have failed like this.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Samsung Care, May 27, 2025
Hello,
We understand your frustration about your overall experience with the dishwasher.
You may contact our Support Team via the link below to speak with a live representative should you decide to proceed with the repair.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We understand your frustration about your overall experience with the dishwasher.
You may contact our Support Team via the link below to speak with a live representative should you decide to proceed with the repair.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung for the win!
on May 21, 2025
Posted by: GolferMJ
from Richmond, Virginia
[This review was collected as part of a promotion.] Sharp looking, smart, and quiet - love it and highly recommend!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Smart dishwasher
on May 26, 2025
Posted by: SYA1986
[This review was collected as part of a promotion.] Excellent product. Smart technology, easy to use and perfect addition to my kitchen.
Written by a customer while visiting Samsung US
Customer Rating
5
Time for positive
on April 24, 2025
Posted by: Shelby wolf
from Shelby Township, Michigan
Time to right the ship! Negative reviews for past Samsung is over! I’ve been using my new Samsung three rack dishwasher and it’s been acing every load! From total silence while it’s working, to choices of cycles that fit your needs. Third rack has proven to be a very useful spare rack. Looks great in the kitchen
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Loving My New Samsung Dishwasher: Sleek, Smart, an
on April 24, 2025
Posted by: Amir3
from Lake Forest
[This review was collected as part of a promotion.] I’ve been a loyal Samsung customer for years, and their products almost always deliver a great experience. I recently upgraded my 2020 Samsung dishwasher to the new DW90F89T0U12AA in White Glass, mainly because I wanted to switch to a white finish to match my kitchen. My old dishwasher worked well overall, but every now and then I’d get an error about water being stuck, which meant waiting for it to evaporate before running it again. Other than that, it never really gave me any trouble.
The delivery for this new dishwasher was quick, and the installation team was friendly and professional. The only hiccup was that the third rack was damaged during shipping, so I had to contact Samsung support for a replacement part. Fortunately, their support team handled it pretty smoothly.
Now that I’ve been using this new dishwasher for a while, I can really tell the difference. It’s noticeably quieter than my previous model. At 38dBA, I can actually run it overnight and nobody in the house even notices. The Whisper Quiet operation keeps my kitchen peaceful, even when the dishwasher’s running full blast.
I’m also impressed with the new AI features. The dishwasher automatically senses how dirty the dishes are and adjusts the cycle, which I’ve noticed has helped save energy and water. The Smart Dry and Auto Release feature work really well too. The dishes come out dry, and the door pops open just enough at the end of the cycle to help with airflow. Drying is definitely faster than my old machine.
One of my favorite updates is the new interior light. It sounds like a small thing, but it’s super handy when loading or unloading dishes at night. I guess lights inside appliances are becoming the norm, but it really does make a difference.
As for the design, the White Glass finish looks fantastic. It’s modern, sleek, and adds a bit of elegance to my kitchen compared to standard stainless steel. The 3rd Rack Washing System is also a game-changer. It optimizes the space really well, so I can fit more utensils and smaller items without crowding the main racks.
Overall, I’m really happy with this upgrade. Samsung continues to impress me with thoughtful features and a stylish design. I would definitely recommend it.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Goes well in a nice kitchen
on April 25, 2025
Posted by: 1Sefar
from Saint Louis
[This review was collected as part of a promotion.] Long time Samsung user, and this product did not disappoint. It is sleek and luxurious. Yes, luxurious!
We recently remodeled our kitchen and this modern looking dishwasher fits in nicely. 3 shelves means everything fits with no wasted space. The middle shelf raises and lowers to accommodate more items.
I've never seen a light in a dishwasher before but I like it. Not sure it adds much functionality but it looks great.
Plenty of settings for different wash cycles,and the screen on the door shows how long a cycle will take. I found it easier to use the SmartThings app but the door screen is more than adequate. There is a setting for plastics who's great-no more melted cups or food storage containers.
Probably the best part of running this dishwasher is how quiet it is. I only hear the water running during fill parts of the cycle, never hear the actual washing. I'll admit that I've checked the door screen and the app a few time to make sure tmi turned it on!
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Great Looking and Silent Machine
on April 26, 2025
Posted by: kaintel
from Austin
[This review was collected as part of a promotion.] I recently purchased the new Samsung DW90F89P0USRAA bespoke dishwasher. I am very satisfied with the appearance of the dishwasher with a flush face and a clear display with capacitive buttons at the top of the door. Most impressive is how silent the machine is when operating. It is truly silent! Our previous Samsung dishwasher could be heard from the living while watching TV. Once properly installed (no gaps between the cabinet and countertop and the dishwasher gaskets) you will have to place your ear on the door to confirm it is running.
At first I was concerned with a handle-less front door, but it works very well and could be opened manually with little effort if needed. To open the door you lightly press at the top and a little piston pops open the door a few inches. It's a great feature to enable a flush face without a handle and gives a nice little "wow factor" to the design. Samsung provides a jig to open the door in case of a power outage, but I found that simply applying pressure on both sides of the door to open it did the trick. No worries about a locked dishwasher in case of a power outage.
The dishwasher contains the same StormWash+ feature on previous models for cleaning pots and pans, which is nice to have. The top rack has a new dedicated glass cleaning bay that focuses water streams on your glassware. This seems like a nice dedicated function which should help to clean glass better vs. being placed vertically on the bottom rack. You lose a little space for silverware in the top rack compared to the old dishwasher, but we have found ourselves not using the full utensil rack on the old machine and therefore space utilization is more optimal with this new feature.
Racks adjust vertically easily and glide flawlessly when opening and closing. They layout (which is adjustable) works better than with our old dishwasher and provides numerous fixtures to support pans, wine glasses and other large dishes as needed.
Integration with SmartThings has been done well. My Galaxy Fold 5 immediately and automatically discovered the dishwasher once it was plugged in. Setup was a breeze and I had it working remotely in no time without any difficulties. Enabling certain features like Smart Heat Dry are only accessible if the remote function is enabled at the dishwasher. It would be nice if this wasn't required and was always automatically enabled.
This is an impressive machine and we are pleased with our purchase.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
The Ultimate Dishwasher for Modern Kitchens
on April 28, 2025
Posted by: iluvndl
from Red Wing
[This review was collected as part of a promotion.] I’ve been using the Samsung DW90F89T0USRAA dishwasher for a while now, and I can confidently say it’s been a game changer in our kitchen. One of the standout features for me is the Wi-Fi connectivity — being able to monitor and control the dishwasher remotely through the SmartThings app adds a layer of convenience I didn’t know I needed. It’s especially helpful on busy days when I want to start a load from another room or check the status without walking over.
What really impressed me, though, is how well this dishwasher cleans. I no longer have to pre-rinse or scrub dishes before loading them — even heavily soiled pots and pans come out sparkling. The AI Wash and Dry cycle works brilliantly, adjusting as needed to get optimal cleaning and drying results. Every night, it holds all of our dishes, including larger cookware, without feeling cramped or overloaded.
Visually, the dishwasher has a sleek, streamlined design that blends in perfectly with our modern kitchen. It's quiet, efficient, and just feels thoughtfully designed in every way. If you’re looking for a reliable and smart dishwasher that looks great and performs even better, I highly recommend the DW90F89T0USRAA.
I would recommend this to a friend!
Written by a customer while visiting The Insiders