Customer reviews from Samsung US
Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Dark steel
Average customer rating
4.8
(253 Reviews)
Rating breakdown 253 reviews
5 Stars
214
4 Stars
27
3 Stars
7
2 Stars
2
1 Star
3
97%of customers recommend this product.
(
199 out of
205)
Customer Reviews for Samsung - 5.3 cu. ft. Bespoke AI Vented Smart All-In-One Washer/Electric Dryer Combo with AI Home - Dark steel
Customer Rating
5
Vented combo FTW!1!1!!!!!!
on August 10, 2025
Posted by: USCfan
from Holy city, South Carolina
This is the future! Finally a vented combo!! The performance is just amazing. Thank you Samsung for listening to us and releasing the best washing machine in the world and its made in the USA. Washed everything in the BEast-spoke washer and it handled it like a beast! I already done one update so I hope they keep adding new features. I really love to be able to have more custom controls through SmartThings.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I still love it
on May 4, 2025
Posted by: Satisfied customer
from New Jersey
I waited until now to write a review so I can say what I say with confidence. I’ve had the washer since January and over all I love it. It’s handled everything I’ve thrown at it with ease. My house has 2 adults, one anxiety riddled dog with bowel issues and 3 cats. One of the cats is a vomiter. So my poor washer has seen some things. But everything always comes out clean which is the most ilprotant part. It’s had full sets of bed sheets, comforter, couch covers and large loads. For the most part everything has come out dry. Sometimes the bed sheets are a little damp but that’s because they get tangled up in the fitted sheet. Normal dryers have the same issue. I wish I could say it’s fixed my adhd, but sadly that is unresolved. What it has done is protected my clothes from me leaving them unattended in the wash for days on end. Now when I forget the laundry, at least it’s clean and dry lol. No more mildew for me. My only very minor complaint is that I supposedly can hook my phone up to it and get notifications. I can’t figure that out tbh. But that’s probably a user error. Over all very satisfied. My life is better with this washer and I hope it’s sturdy for years to come.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Superb convenience
on July 27, 2025
Posted by: Murph82
from Madisonville, LA
[This review was collected as part of a promotion.] Absolutely love the all in one feature. Having four children, we do a lot of laundry, but being able to run the cycle and have clean and dryer clothes waiting has saved many times of needing to rerun a washer for having it sit too long.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!!!
on August 18, 2025
Posted by: Sherri
from LUGOFF SC
[This review was collected as part of a promotion.] This is life changing!!!
I have been caught up on my laundry since the day it was delivered!! I simply start a load in the morning and it’s there ready to be folded when I get home from work. NO more adding detergent to each load - no more shaking wet clothes - no more having to rewash because I got to put them in the dryer. It’s simply AMAZING!!! Every mom should have one of these!!
I have been caught up on my laundry since the day it was delivered!! I simply start a load in the morning and it’s there ready to be folded when I get home from work. NO more adding detergent to each load - no more shaking wet clothes - no more having to rewash because I got to put them in the dryer. It’s simply AMAZING!!! Every mom should have one of these!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Bespoke runs like a dream
on May 2, 2025
Posted by: Tiffums Sama
from Atlanta, Ga
I just had this model installed in my home and it was one of the easier appliance installs I have experienced this year. Once the delivery team finished install then initated first wash/dry cycle the Bespoke ran like a dream. I had to go back down stairs to ensure tbe machine was still running due to the lack of noise. The unit is also a quaint 44 inches so it relatively fits in any laundry space paired that with it's sleek color design this model is a great edition to any household.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Goes Dancing.
on June 28, 2025
Posted by: FishMan
from Littleton, CO
We had high hopes for this Washer/Dryer combo unit, but we are disappointed in its performance. The unit is installed on a pedestal. The level has been checked multiple times, and the Product Care Calibration ran.
During the Wash cycle spin the unit will vibrate and dance. Sometimes so violently it will move a couple of inches.
Called the support line and thought we had a handle on the problem. We decreased the load to a medium load thinking that was the fix. It was not. Looking into the door window during the spin shows the drum appears unbalanced.
At a loss at this time. Very disappointed.
During the Wash cycle spin the unit will vibrate and dance. Sometimes so violently it will move a couple of inches.
Called the support line and thought we had a handle on the problem. We decreased the load to a medium load thinking that was the fix. It was not. Looking into the door window during the spin shows the drum appears unbalanced.
At a loss at this time. Very disappointed.
No, I would not recommend this to a friend.
Response from Samsung USBy Samsung Care, July 1, 2025
Hello,
We understand the inconvenience of dealing with a shaking appliance. We're here to help.
Below is a link to troubleshooting a shaking washer. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide you may watch from beginning to end is also attached.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016
We have also provided the user manual for your model. See page 90 for other actions when the washer vibrates excessively.
https://downloadcenter.samsung.com/content/UM/202504/20250428155916679/OID86204_IB_V-PJT_WD8000F_AD_7LCD_EN_250428.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149804021) to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand the inconvenience of dealing with a shaking appliance. We're here to help.
Below is a link to troubleshooting a shaking washer. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide you may watch from beginning to end is also attached.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016
We have also provided the user manual for your model. See page 90 for other actions when the washer vibrates excessively.
https://downloadcenter.samsung.com/content/UM/202504/20250428155916679/OID86204_IB_V-PJT_WD8000F_AD_7LCD_EN_250428.pdf
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149804021) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Nice washer and dryer
on July 26, 2025
Posted by: Maria s
[This review was collected as part of a promotion.] Very nice looking washer and dryer and it works great
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Game changer.
on August 23, 2025
Posted by: Theresa
from Okatie, SC
[This review was collected as part of a promotion.] Game changer. Makes laundry fun. Set it and forget it. Wash and dry. Just wash or just dry.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US