Customer reviews from geappliances.com
GE Profile - 1.5 Cu.Ft. Convection Countertop Microwave with Sensor Cooking and Scan to Cook Technology - Stainless Steel
Average customer rating
3.3
(45 Reviews)
Rating breakdown 45 reviews
5 Stars
15
4 Stars
7
3 Stars
9
2 Stars
4
1 Star
10
55%of customers recommend this product.
(
16 out of
29)
Customer Reviews for GE Profile - 1.5 Cu.Ft. Convection Countertop Microwave with Sensor Cooking and Scan to Cook Technology - Stainless Steel
Customer Rating
1
Would not buy again
on September 2, 2026
Posted by: Kimberly123412
from Ohio
We purchased the microwave in 2020. By 2022, we had to replace the motherboard because the buttons and display stopped working (work was done by GE). By 2025, the motherboard started going bad again and not all the buttons or display lights work. This time GE says they no longer service this problem so now I have to either buy a new microwave or find someone else who can fix it. Would not buy this product again!!
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Don, GE_Appliances, September 3, 2026
We understand that you've recently been in contact with a member of our team. We recommend continuing to work with us directly.
Written by a customer while visiting geappliances.com
Customer Rating
1
Poorly Made
on August 20, 2026
Posted by: HG45
As many of the other 1 star reviews noted, after a very short time, the panel completely went out. It started with the turntable rotating the moment we would open it, then it stopped heating all together. Then finally the entire panel stopped working. It has nothing to do with a circuit or breaker. It is a very poorly designed and made microwave oven. Not at all worth the price.
Response from geappliances.comBy Julia, GE Appliances, August 21, 2026
To resolve the issue you're experiencing with your microwave, please make an appointment with one of our Bodewell technicians, by calling 1-833-4BODEWELL or visit this site: https://www.bodewell.com/schedule-repair-service.
Written by a customer while visiting geappliances.com
Customer Rating
4
Looks nice
on July 8, 2026
Posted by: Talkteach
It's a microwave. Does the job, but not worth the money. Wish we hadn't needed a built in. The actual inside space is okay, but kinda small. A 9×9 covered dish is about the largest cooking dish it can handle.
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
4
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
3
In cabinet Profile microwave
on June 15, 2026
Posted by: Chris C O
No instructions on how to connect to WiFi. Don’t like the exposed heating element = how to clean?
Hard to open. Plastic covered touchpad may get damaged over time. No receipt provided.
Hard to open. Plastic covered touchpad may get damaged over time. No receipt provided.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
1
Response from geappliances.comBy Don, GE_Appliances, June 17, 2026
We'd like to assist with connecting your microwave to WiFi and provide information on the door operation. You can find information on connecting your microwave to WiFi here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=37348. If you're still unable to connect to WiFi, please contact our Connected Home Support Line at 1-800-220-6899, Monday - Friday 9am - 9pm EST, Saturday 9am - 3pm EST, or email connected@help.geappliances.com.
It's best to open the door by pressing the center of door latch release. When pressing in areas off center and further from the center, the door latch is more difficult to operate. This is normal operation for the microwave.
You can find information on properly cleaning your microwave on pages 20-21 of the owner's manual here: https://images.salsify.com/image/upload/s--PMXptpGl--/1d3242d9c2c884b818ffa4ba7d0d1daf514ece62.pdf.
For assistance with your purchase receipt, please reach out to the retailer’s customer service team directly.
It's best to open the door by pressing the center of door latch release. When pressing in areas off center and further from the center, the door latch is more difficult to operate. This is normal operation for the microwave.
You can find information on properly cleaning your microwave on pages 20-21 of the owner's manual here: https://images.salsify.com/image/upload/s--PMXptpGl--/1d3242d9c2c884b818ffa4ba7d0d1daf514ece62.pdf.
For assistance with your purchase receipt, please reach out to the retailer’s customer service team directly.
Written by a customer while visiting geappliances.com
Customer Rating
2
Buttons and Digital Display Malfunction
on May 8, 2026
Posted by: Merrick34n
I had this model from 2020 and the buttons and digital display was going out around 2023. Finally the buttons stopped working May 2026 and now looking to replace.
Features
3
Performance
3
Quality
2
Value
1
Response from geappliances.comBy Dianna, GE_Appliances, May 11, 2026
We would like to assist and gather some more information. A member of our team will be reaching out to you via email. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Microwave
on April 25, 2026
Posted by: Microwave x3
This is the 3rd microwave that has been replaced. Don't seem to hind up well
Response from geappliances.comBy Diego, GE_Appliances, April 27, 2026
We are glad to hear you successfully replaced your microwave. We are confident that your new unit will serve you well, if you experience any issues, we recommend reaching out to our Bodewell service team at 1-833-426-3393 to schedule an appointment.
Written by a customer while visiting geappliances.com
Customer Rating
3
Fine microwave, annoying lock button
on April 14, 2026
Posted by: OS26
The microwave works fine but the lock feature on the door is super annoying.
Features
2
Performance
5
Quality
5
Value
3
Response from geappliances.comBy Joyce, GE_Appliances, April 15, 2026
We want to help you with your microwave lock feature. Countertop microwaves now have a two-step child lock safety feature for opening the door while the microwave is running. The door automatically locks during a cooking cycle. This means you'll need to pause the cycle before opening the door to check for doneness or to stir your food. After the cooking cycle is complete and you have opened the door, the door stays unlocked until the next cooking cycle.
This is a safety feature to minimize accidental door openings while foods and liquids are being heated. You can turn off the two-step safety feature, if you don't have small children and don't feel that you need it.
Opening the Child Resistant Door
Follow the 2-step process below to open the door while cooking.
Step 1: Press either Start/Pause or Cancel/Off. Models with a Lock pad, press and hold Lock instead.
Step 2: Press the door latch release "push" button to open the door.
Note: The door will stay unlocked until the next cooking cycle.
Please review page 12 in your manual to view how to disable the lock feature. https://products-salsify.geappliances.com/image/upload/s--PMXptpGl--/1d3242d9c2c884b818ffa4ba7d0d1daf514ece62.pdf?_gl=1*e43j29*_ga*MTU5NTgxOTguMTc3NTg0Njk1NA..*_ga_QEC75X7XEX*czE3NzYyNjQxMDMkbzEzJGcwJHQxNzc2MjY0MTA0JGo1OSRsMCRoMzcxNzQwMTEz*_fplc*SjVrSWhybUtxcmJ2aVE1cTVUV1JJNmFmSVdVUWR3UUxORTJzTWlNNjdHb3pIa2ZGM01rZjkzT2lhcXJJYXc0ZmU2R0tObFBoMVo3SU81UVEzcnlzMTgyODdwZUVCcVJ3RCUyQiUyQjEwZ1hpaDIzOHVSeEtSbGhqRUtHMTBDUkg2QSUzRCUzRA..
This is a safety feature to minimize accidental door openings while foods and liquids are being heated. You can turn off the two-step safety feature, if you don't have small children and don't feel that you need it.
Opening the Child Resistant Door
Follow the 2-step process below to open the door while cooking.
Step 1: Press either Start/Pause or Cancel/Off. Models with a Lock pad, press and hold Lock instead.
Step 2: Press the door latch release "push" button to open the door.
Note: The door will stay unlocked until the next cooking cycle.
Please review page 12 in your manual to view how to disable the lock feature. https://products-salsify.geappliances.com/image/upload/s--PMXptpGl--/1d3242d9c2c884b818ffa4ba7d0d1daf514ece62.pdf?_gl=1*e43j29*_ga*MTU5NTgxOTguMTc3NTg0Njk1NA..*_ga_QEC75X7XEX*czE3NzYyNjQxMDMkbzEzJGcwJHQxNzc2MjY0MTA0JGo1OSRsMCRoMzcxNzQwMTEz*_fplc*SjVrSWhybUtxcmJ2aVE1cTVUV1JJNmFmSVdVUWR3UUxORTJzTWlNNjdHb3pIa2ZGM01rZjkzT2lhcXJJYXc0ZmU2R0tObFBoMVo3SU81UVEzcnlzMTgyODdwZUVCcVJ3RCUyQiUyQjEwZ1hpaDIzOHVSeEtSbGhqRUtHMTBDUkg2QSUzRCUzRA..
Written by a customer while visiting geappliances.com
Customer Rating
5
GE Profile Microwave/Convention is GREAT
on April 7, 2026
Posted by: livesonwater
from Bend, Oregon
This is the second GE Profile we have had in 3 years, 2 different homes. We purchased this one intentionally because we loved the first one we had. The first one we had replaced a Bosc and it was a far better microwave.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com