Customer reviews from geappliances.com
GE Profile - 1.5 Cu.Ft. Convection Countertop Microwave with Sensor Cooking and Scan to Cook Technology - Stainless Steel
Average customer rating
3.5
(35 Reviews)
Rating breakdown 35 reviews
5 Stars
13
4 Stars
6
3 Stars
7
2 Stars
3
1 Star
6
58%of customers recommend this product.
(
14 out of
24)
Customer Reviews for GE Profile - 1.5 Cu.Ft. Convection Countertop Microwave with Sensor Cooking and Scan to Cook Technology - Stainless Steel
Customer Rating
3
Great EXCEPT Door Lock Feature
on May 2, 2025
Posted by: KCOPPS
from NJ
Microwave works well except I HATE the automatic door lock. When the microwave time stops the door should just unlock. Having to manually press Cancel/ Door Unlock is driving me crazy.
No, I would not recommend this to a friend.
Features
2
Performance
5
Quality
4
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, May 6, 2025
We are thrilled that you are enjoying your new microwave. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments regarding the door lock along to our product team to review.
Written by a customer while visiting geappliances.com
Customer Rating
5
Great replacement including trim kit
on July 7, 2025
Posted by: Kitchen nuke
from Sparks, Nevada
We needed to replace the cabinet microwave that came with our 25 year old house. This fit the cut out perfectly and the trim kit was easy to install and looks great.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Convection oven won’t heat up to desired level.
on October 21, 2025
Posted by: George homeowner
from Millwood NY
Tried cooking a banana bread at 350 degrees…came out soggy. Checked oven temperature with a standalone thermometer and it never got to 350.
There’s a button labeled 425 degrees; I called support said oven would not go above 375. Then why is there a button labeled 425.
I manually set the oven to 425 degree and used a standalone thermometer to test interior temp of oven. Never got above 350.
Returned to store. Useless appliance. Also, buttons felt cheap.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, October 22, 2025
We are sorry to see that you had to get your microwave returned. We hope that in the future you will be open to giving us another shot.
Written by a customer while visiting geappliances.com
Customer Rating
5
Make sure wheels are not upside down, seriously.
on February 19, 2025
Posted by: Littlercl
Love the microwave, just make sure the turntable wheels under the turntable plate are not upside down. If you hear squealing when in use, they are upside down. We found this out just today.
Response from geappliances.comBy Kyle GE_Appliances, February 28, 2025
This is a feature-packed microwave and we are thrilled to hear that you love it so far! The convection cooking and WiFi connect features make this microwave a very convenient appliance to have if your home. We hope you continue to enjoy this microwave for many years!
Written by a customer while visiting geappliances.com
Customer Rating
2
Disappointing
on April 4, 2025
Posted by: Jim749
from Oregon
I bought this microwave to replace a comparable GE model because it was one of very few options that fit the recessed space in my cabinet. Too bad it wasn’t identical. The controls are so dim that I need a flashlight to read them, and the door latch requires a lot more force than the latch on my previous machine. Also, I’m still trying to figure out why this one costs so much more than other microwaves. Exactly what extra features did I pay for? If any …
No, I would not recommend this to a friend.
Features
2
Performance
2
Quality
2
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, May 23, 2025
We would like to provide clarity on the door latch of your microwave and some information on the pricing of our products. It is normal to notice the door of your new microwave is harder to close than your previous model. This is due to a firmer spring in the door latch. You can lift up on the latch to feel the tension from the spring. This is normal.
Pricing is dependent on several factors like features, usability (cosmetic vs. functional), and distribution to name a few. This model features convection cooking, so you can bake and broil inside the microwave. It also features a warming mode, sensor cooking controls, and is WiFi capable - so you can manage your microwave from your smart phone.
As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review.
Pricing is dependent on several factors like features, usability (cosmetic vs. functional), and distribution to name a few. This model features convection cooking, so you can bake and broil inside the microwave. It also features a warming mode, sensor cooking controls, and is WiFi capable - so you can manage your microwave from your smart phone.
As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review.
Response from geappliances.comBy Adrian, GE_Appliances, April 4, 2025
We know the importance of an appliance operating as expected. As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments along to our product team to review.
Written by a customer while visiting geappliances.com
Customer Rating
3
Regressed panel controls. Back to the 1980 Future
on January 1, 2026
Posted by: TonyManero
Often newer isn’t better, and this is an example that design regressed to worse than before. Specifically, my prior GE monogram has a rotary knob that allowed quick advance of time or any setting. The knob was removed and replaced by the 1980’s membrane panel that require typical 5 solid inputs. So to select 1:45 time, one has to find and solidly push “time” membrane, enter 1, 4, and 5. Under the prior control, one just push the knob and turn it (advance) to 1:45 in 1 quick spin. It’s an advance back to the 1980’s.
Response from geappliances.comBy Don, GE_Appliances, January 6, 2026
We'll be sure to pass along your feedback about microwave's control panel to our design team for review.
Written by a customer while visiting geappliances.com
Customer Rating
1
Unhappy and let down
on August 6, 2025
Posted by: RCox
from High Point NC
We moved in our new house a little over two years ago. Our microwave was the only option from our builder. It is a nice microwave and we've had no complaints until recently. I started with the display missing a bar and now some buttons not working. The warranty was only for 1 year! We have researched the cost of repairing just the display and it is a ridiculous amount. For replacing this unit there is no way to match the opening of the trim ring without doing a direct replacement. I have never had a microwave have these problems in such a short period of time.
No, I would not recommend this to a friend.
Features
4
Performance
4
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, August 12, 2025
We're sorry to hear about the control panel not responding. We'd like to help.
We recommend trying out an electronic reset. This can be done by unplugging the power cord for 2-3 minutes, then plugging it back in. If this doesn't help, then we suggest scheduling service with our Bodewell team. You can do so by calling 1-833-426-3393 or by visiting this link: https://www.bodewell.com/schedule-repair-service
We recommend trying out an electronic reset. This can be done by unplugging the power cord for 2-3 minutes, then plugging it back in. If this doesn't help, then we suggest scheduling service with our Bodewell team. You can do so by calling 1-833-426-3393 or by visiting this link: https://www.bodewell.com/schedule-repair-service
Written by a customer while visiting geappliances.com
Customer Rating
1
New but not better
on August 8, 2025
Posted by: Jimandjanis
Had one GE made is 06 the display was larger (loved that) don’t like the feature of having to cancel to open it. Still trying to figure out how to heat for 45 seconds instead of pressing 1 for 1 minute or 2 for 2 minutes! The print is so small one can barely read it all and all I’m not impressed with it!!!!
Response from geappliances.comBy Adrian, GE_Appliances, August 14, 2025
We are sorry that this replacement microwave has not lived up to your expectations due to the display and the door opening process while in use. This microwave can only be used in increments of 30 seconds or 1 minute. Your feedback is extremely important to us. We will pass these comments along to our product team to review.
Written by a customer while visiting geappliances.com