Customer reviews from cafeappliances.com
Caf - 1.5 Cu. Ft. Convection Countertop Microwave with Sensor Cooking and Built in Wi-Fi - Matte White
Average customer rating
1.9
(12 Reviews)
Rating breakdown 12 reviews
5 Stars
2
4 Stars
0
3 Stars
1
2 Stars
1
1 Star
8
0%of customers recommend this product.
(
0 out of
3)
Customer Reviews for Caf - 1.5 Cu. Ft. Convection Countertop Microwave with Sensor Cooking and Built in Wi-Fi - Matte White
Customer Rating
1
Great until not
on July 28, 2026
Posted by: Sad customer 76
Worked great but died after a only a couple years with light use. For the price you'd anticipate this lasting several years but alas... very disappointed in the quality of the product. It died while not even in use - I went to reheat something and the touchpad was dead.
Response from cafeappliances.comBy Diego, Cafe_Appliances, July 30, 2026
We want to help you with your microwave controls not working. We recommend performing an electronic reset by unplugging the unit for 3 to 5 minutes and plug it back in. If the issue persists, we recommend calling our warranty team at 1-833-4BODEWELL.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Love Features, Hate Door Lock
on July 22, 2026
Posted by: Mark 2718
This microwave performs well, but the door locks and stays locked at the end of cycle. It cannot be opened by pressing the door open button - you have to press and hold two control buttons simultaneously to unlock the door. It is inconvenient and not intuitive, especially for visitors or children. Is this how all new microwaves operate or is this unique to the convection / microwave products?
Response from cafeappliances.comBy Adrian@Cafe, July 23, 2026
We are happy to provide guidance with the door locking of this microwave. What you are experiencing is the Child Lock being enabled. Press and hold the "7” key for 3-5 seconds or until you hear a beep. Release. Press the “9” key. Release. Press the “0” key. Release. There will be two short beeps and the display will flash "UnLo" to confirm the default condition has been updated successfully.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Two dead in 7 years
on May 23, 2026
Posted by: Michelle in MI
We bought this in 2019 and it lasted maybe 4 years. We replaced it with the same product so it fit into my cabinets, it didn’t last 3 years. So disappointed. Looks great but won’t last 4 years with gentle use. Do not buy!!
Response from cafeappliances.comBy Adrian, Monogram_Appliances, May 26, 2026
Our products are designed with durability in mind, and we use high-quality materials to manufacture our appliances. If you ever need assistance with your microwave, we recommend scheduling service with our Bodewell technicians. You can schedule an appointment with a Bodewell technician by calling 1-833-4BODEWELL (1-833-426-3393) or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Pretty but useless
on March 25, 2026
Posted by: Kristiprl
Control panel failure. Unable to schedule service online.
Response from cafeappliances.comBy Dianna, Cafe Appliances, March 27, 2026
We would like to assist and gather some more information. A member of our team will be reaching out to you via email. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Not working correctly after less than 3 years
on December 27, 2025
Posted by: Travis112288
from Oklahoma
Have owned for less than 3 years. Muting itself, adding 30 seconds automatically, and other buttons being “pushed” only when in use. Something wrong with the electronics. It randomly adding 30 seconds makes it virtually unusable.
Response from cafeappliances.comBy Dianna, Cafe Appliances, January 6, 2026
We would like to assist and gather some more information. A member of our team will be reaching out to you via email. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Disappointed
on December 10, 2025
Posted by: Soieil
from Rochester NY
I've only owned it a few years and it stopped working. It would spin when I opened the door but not when cooking. It's very pricey for kind of a basic microwave. I have a matte white dishwasher and fridge, and my built in space will only accommodate this size microwave. So, I'll have no choice but to buy another.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Julia, Cafe, December 15, 2025
We'd like to help with your microwave. We will be reaching out to you via email. Please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
So useful!
on November 27, 2025
Posted by: Philis
[This review was collected as part of a promotion.] We love this appliance! It does so many things that we could use it instead of the wall oven! It’s like having a double oven!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Not great
on October 19, 2025
Posted by: Jen3
from Ut
Stopped working after 3 years. Pulling too much power and flips the breaker. Now it won’t turn on
Response from cafeappliances.comBy Adrian, GE_Appliances, October 20, 2025
We advise scheduling service to get this power issue properly addressed. You can schedule an appointment with a Bodewell technician by calling 833-4BODEWELL (833-426-3393) or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting cafeappliances.com