Customer reviews from Samsung US
Samsung - Bespoke 23 cu. ft. Counter Depth 4-Door French Door Refrigerator with AI Hybrid Cooling & Beverage Center™ - Stainless Steel
Average customer rating
4
(5 Reviews)
Rating breakdown 5 reviews
5 Stars
3
4 Stars
1
3 Stars
0
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for Samsung - Bespoke 23 cu. ft. Counter Depth 4-Door French Door Refrigerator with AI Hybrid Cooling & Beverage Center™ - Stainless Steel
Customer Rating
1
Awful quality refrigerator
on June 3, 2025
Posted by: DavidF
from New York
About a year after I purchased the Samsung bespoke 4 door refrigerator (Model: RF29A9675AP/AA), the motherboard failed. That caused the cooling mechanism (and all controls) to stop working, which led to hundreds of $'s worth of food to spoil. Samsung just gave me the runaround and refused to provide any reimbursement at all for the spoiled food, DESPITE THE REFRIGERATOR BEING UNDER WARRANTY. The lack of accountability on their part is unfortunate. I do NOT recommend their refrigerators for anyone.
Response from Samsung USBy SEA Care, June 4, 2025
We are saddened by the condition of your fridge's motherboard, DavidF. We want to have a direct conversation with you to hear about your overall impressions of your experience, go over your options, and address any other issues you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149442177, to help our team pull up your information when you message us.
Have a great day.
-John
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1149442177, to help our team pull up your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
4
Samsung Bespoke
on May 23, 2025
Posted by: francine198
from Mesa
[This review was collected as part of a promotion.] I recently purchased the Samsung Bespoke Refrigerator, and while it offers innovative features, there are key considerations for potential buyers.
Key Features: This model features a convenient top-mounted refrigerator, advanced ice-making capabilities, and an automatic door opening function.
Performance -
The Good:
Convenient Top Fridge Access: Having the refrigerator on top is incredibly convenient, eliminating bending for everyday items and offering significant ergonomic improvement.
Excellent Ice Options: The ice maker is a highlight, with a variety of options, including awesome whiskey ball ice, perfect for entertaining.
Automatic Door Feature: The automatic door opening feature is highly useful when hands are full, adding modern convenience.
Rapid and Consistent Cooling: The refrigerator cooled quickly and maintains a remarkably consistent, state-of-the-art temperature.
Areas for Improvement:
Exterior Size vs. Interior Space: Despite being three cubic feet smaller internally than my previous fridge, this model is taller and deeper, making it the first not to fit under my cabinets. I assume this is due to better insulation, though it wasn't specified.
Limited Color Customization/Availability: A core "Bespoke" selling point, I've been unable to find color panels in stock or confirm their fit for my specific fridge, which is disappointing. I hope they become available soon.
More Drawers Needed: The two existing drawers are quite small, and the refrigerator would greatly benefit from an additional drawer, or at least the option to add one, for better organization.
Conclusion & Recommendation:
Overall, the Samsung Bespoke Refrigerator is a nice product. It excels in convenience with its top-mounted fridge, impressive ice options, and state-of-the-art cooling. However, buyers should be aware of its bulky exterior and comparatively modest interior space. It's a good choice for those prioritizing ergonomic access, unique ice features, and advanced cooling, provided they have ample kitchen space.
Key Features: This model features a convenient top-mounted refrigerator, advanced ice-making capabilities, and an automatic door opening function.
Performance -
The Good:
Convenient Top Fridge Access: Having the refrigerator on top is incredibly convenient, eliminating bending for everyday items and offering significant ergonomic improvement.
Excellent Ice Options: The ice maker is a highlight, with a variety of options, including awesome whiskey ball ice, perfect for entertaining.
Automatic Door Feature: The automatic door opening feature is highly useful when hands are full, adding modern convenience.
Rapid and Consistent Cooling: The refrigerator cooled quickly and maintains a remarkably consistent, state-of-the-art temperature.
Areas for Improvement:
Exterior Size vs. Interior Space: Despite being three cubic feet smaller internally than my previous fridge, this model is taller and deeper, making it the first not to fit under my cabinets. I assume this is due to better insulation, though it wasn't specified.
Limited Color Customization/Availability: A core "Bespoke" selling point, I've been unable to find color panels in stock or confirm their fit for my specific fridge, which is disappointing. I hope they become available soon.
More Drawers Needed: The two existing drawers are quite small, and the refrigerator would greatly benefit from an additional drawer, or at least the option to add one, for better organization.
Conclusion & Recommendation:
Overall, the Samsung Bespoke Refrigerator is a nice product. It excels in convenience with its top-mounted fridge, impressive ice options, and state-of-the-art cooling. However, buyers should be aware of its bulky exterior and comparatively modest interior space. It's a good choice for those prioritizing ergonomic access, unique ice features, and advanced cooling, provided they have ample kitchen space.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
A Smart and Intelligent Refrigerator
on June 20, 2025
Posted by: KSree2
from NAPERVILLE
[This review was collected as part of a promotion.] I recently purchased a new Samsung RM80F23VMRAA refrigerator for my basement mini bar. I loved the stainless steel design of the refrigerator as it complements our white cabinets, and I loved having the refrigerator counter-depth. It fit well in the space.
The Beverage Center is one of my favorite features. I loved having cold flavored water available with the automatic refill internal pitcher, particularly with young kids. The AI Hybrid Cooling function does help keep our food fresh, especially fruits and vegetables that seemed to spoil so quickly in our previous old refrigerator. And this one is so quiet, you can easily forget it is even running.
The double ice maker is a great add-on feature, we like the round ‘whiskey’ ice for entertaining. And the ability to monitor the temperature and energy usage through the SmartThings app is great again for extra convenience.
You can just tell that every single feature was thought through, from the recessed handles to how the refrigerator keeps cold air in when you open the doors. It is Energy Star rated and has a SmartThings AI Energy Mode, making energy consumption easy to monitor and making me feel good about being environmentally friendly. Plus, it has a solid 10-year compressor warranty, letting you know Samsung stands behind this model. Overall, this refrigerator performs exceptionally well and is packed with smart features that truly cater to a family’s needs.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
Amazing Refrigerator
on June 24, 2025
Posted by: Tennisballer
from Gallatin
[This review was collected as part of a promotion.] This Samsung RM80F23VMRAA is amazing so far. It has a ton of space for food in the fridge and in the freezer, items are able to be stacked and organized easily. The water pitcher on the inside refills itself and the water tastes super good, no weird flavor like with other filtered water. The ice is also tasty and a good size. The fun part is the ice maker also makes "whiskey ball" ice which is so cool. The shelves are great quality and feel very durable. The entire refrigerator unit looks very sleek and great quality. The doors are convenient to open and doesn't let air out. Each compartment has space and easy to organize frozen items so everything isn't stacked on top of each other. It's easy to find things in the freezer sections. The drawers pull out far as well so it's not annoying. The ice tray also has a scoop with holder which is nice and convenient. The water filter is easily accessible at the front and looks like it's easy to replace. This refrigerator is already fun to use and it's exciting to open it every time.
I would recommend this to a friend!
Written by a customer while visiting The Insiders
Customer Rating
5
A Brilliant Fridge That’s Practically Family
on June 24, 2025
Posted by: sgkumar76
from Naperville
[This review was collected as part of a promotion.] We recently got a sleek Samsung RM80F23VMRAA for our basement’s cozy mini bar, and let me tell you, The stainless steel finish is absolutely stunning, blending seamlessly with our crisp white cabinets. Its counter-depth design slots perfectly into the space, making the whole setup look effortlessly sophistication
.
One feature I can’t stop raving about is the Beverage Center. It’s a total lifesaver with my lively kids always clamoring for drinks. The auto-refill pitcher keeps chilled, flavored water on tap, and they love it as much as I do. The AI Hybrid Cooling system is another standout—it’s like a guardian for our groceries. Fruits and veggies stay crisp and vibrant way longer than they ever did in our clunky old fridge.
.
One feature I can’t stop raving about is the Beverage Center. It’s a total lifesaver with my lively kids always clamoring for drinks. The auto-refill pitcher keeps chilled, flavored water on tap, and they love it as much as I do. The AI Hybrid Cooling system is another standout—it’s like a guardian for our groceries. Fruits and veggies stay crisp and vibrant way longer than they ever did in our clunky old fridge.
The dual ice maker? Genius. We love to serve round "whiskey" ice cubes for grown-up parties—little things like that are just so cool and classy. And the ability to track the temperature of the fridge or energy usage from my phone with the SmartThings app is living in the future.
Every little thing appears to be well thought out, from the streamlined recessed handles to how it retains cold air when you open the door. It's Energy Star rated, and SmartThings AI Energy Mode lets me track power usage, which reassures me a little about my carbon footprint. Plus, the 10-year compressor warranty assures me that Samsung stands behind its product. This is more than a kitchen appliance—it's a thoughtful, high-capacity addition to our household.#SamsungREFInsidersFeb
I would recommend this to a friend!
Written by a customer while visiting The Insiders