Customer reviews from Samsung US
Samsung - Bespoke 29 cu. ft. 4-Door French Door Refrigerator with Inner Beverage Center - Stainless Steel
Average customer rating
4.6
(79 Reviews)
Rating breakdown 79 reviews
5 Stars
67
4 Stars
4
3 Stars
1
2 Stars
1
1 Star
6
94%of customers recommend this product.
(
66 out of
70)
Customer Reviews for Samsung - Bespoke 29 cu. ft. 4-Door French Door Refrigerator with Inner Beverage Center - Stainless Steel
Customer Rating
1
Water tastes like metal
on September 2, 2025
Posted by: Tim C
from NC
We used the fridge for one week and the water started to taste like metal. When we use the water from our tap, we don't get that taste. It appears to be known issue with this model. Not recommended.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Ricardo, Samsung Care, September 3, 2025
Hi Tim, We understand your disappointment with not having the best experience with your water dispenser. Let us help. Here is a link for troubleshooting steps for the water of your dispenser that tastes bad; kindly choose the one that matches and click the embedded words. Samsung refrigerator water dispenser issues. https://agent.samsungsupport.com/us/dtree/detail?ci=N0000206&keyword=water%20taste%20bad&ai=TSG10003791-109203
If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150589271) to help our team pull up your information when you message us. Thank you. -Ricardo
If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150589271) to help our team pull up your information when you message us. Thank you. -Ricardo
Written by a customer while visiting Samsung US
Customer Rating
1
Horrid
on August 27, 2025
Posted by: Kmama
If I could give this refrigerator 0 stars I would. We purchased our fridge in Nov 2023 and it has had to be serviced 3x. Our original one got dented..we got a new one.. the refrigerant line was sliced...got that fixed... Next no ice and our freezer wasn't keeping food cold. The compressor was broke. The techs only excuse for this horrible fridge was, "things aren't built like they use to". The freezer has now worked for a month and the ice machine is broken again and the freezer doesn't freeze. So if don't like ice and frozen food this is the fridge for you.
Response from Samsung USBy Samsung Care, August 29, 2025
Hello,
We understand the dismay about your overall experience with the refrigerator.
We suggest contacting us via the options below to speak with a live representative for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
We understand the dismay about your overall experience with the refrigerator.
We suggest contacting us via the options below to speak with a live representative for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Difficulty getting coupon for warrenty replacement
on September 10, 2025
Posted by: Refrigerator
[This review was collected as part of a promotion.] My refrigerator was under warrenty. Samsung made it very difficult to get ecoupon and food loss reimbursement. It has been 3 weeks and I still don't have a refrigerator
Response from Samsung USBy SEA Care, September 11, 2025
Hello there, We understand that your experience with the availment of our ecoupon and food loss reimbursement was unsatisfactory. We recommend contacting us via the options below to speak with a live representative for additional assistance with your concern. 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with the reference number, 1150686759, to help our team locate your information when you message us. Have a great day. -John
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Please provide us with the reference number, 1150686759, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
4
Solid fridge, nice features, water pitcher issue
on August 1, 2025
Posted by: dgerman
I like this fridge. I have had it for nearly three weeks. Others have stated some of the same issues I have: it makes ice VERY slowly, but the ice itself is fine (and in the freezer instead of the fridge like the older models). The doors do get dirty with fingerprints, but so does ANY stainless steel appliance. Just have some stainless steel cleaner handy if it bothers you. One issue I had was that the water pitcher stopped filling on autofill (but the dispenser still worked as did the ice machine). It may have been some sort of bubble in the line, but I am having it checked out. So, if you encounter that issue, check that your water line isn't kinked. Because it already had a problem with the pitcher filling, I can't give it a 5* review. Overall, a decent fridge and better than our previous Samsung fridge.
Features
5
Performance
3
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect feature set for us.
on June 26, 2025
Posted by: GGGG
from Houston, TX
[This review was collected as part of a promotion.] Great product! Delivery and setup quick and easy, operation simple and performance shows. We went out to lunch and grocery shopping and by the time we returned a few hours later the frig was at 35F and freezer 0F. Ice cubes overnight. We are retired, just the two of us, so this model (which is not as deep) works great for our kitchen and new home. Love the inside water fill and freezer ice catcher, which eliminates the drooling out the front door. Great product.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Simple, clean, easy to use.
on June 27, 2025
Posted by: Tecnocrat
from Dallas, TX
[This review was collected as part of a promotion.] Easy to set up, easy to clean. The app notifications make sure the door doesn't get left open by the kids, the water pitcher built in is a great touch when I need to fill a large bottle, and even allows two people to get water at the same time. The third drawer lets us fill it with sodas without taking up room in the main compartment. And on top of all that, it just looks nice in the kitchen.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don't buy
on July 18, 2025
Posted by: Luvtohike
Love the functionality but poorly made as plastic cracked within 6 months of light use.
Response from Samsung USBy SEA Care, July 21, 2025
Hello there,
We're glad to hear you are satisfied with the refrigerator's functions. We would love to speak with you to determine how we can best assist you with the cracked plastic you mentioned. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150068345) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
We're glad to hear you are satisfied with the refrigerator's functions. We would love to speak with you to determine how we can best assist you with the cracked plastic you mentioned. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1150068345) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Written by a customer while visiting Samsung US
Customer Rating
5
Happy Upgrade
on October 28, 2025
Posted by: Endres Family
from Greenville, South Carolina
[This review was collected as part of a promotion.] Sleek and luxurious design without breaking the bank. Love the seamless doors, makes for easy cleaning. The hidden beverage center is my favorite feature. The stadium shelf inside allows for easy organizing. Super happy with my purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US