Customer reviews from Hatch
Hatch - Restore 3 Sunrise Alarm Clock, Sound Machine and Smart Light - Cocoa
Average customer rating
4
(1,475 Reviews)
Rating breakdown 1,475 reviews
5 Stars
914
4 Stars
130
3 Stars
161
2 Stars
99
1 Star
171
Customer Reviews for Hatch - Restore 3 Sunrise Alarm Clock, Sound Machine and Smart Light - Cocoa
Customer Rating
3
We like the Hatch in
on January 3, 2024
Posted by: Emily B.
We like the Hatch in general, but having most of the features behind a subscription pay wall is very disappointing. This is an expensive machine to begin with, and then it feels like the company milks you for more money to be able to use its advertised features. Major disappointment.
Written by a customer while visiting Hatch
Customer Rating
1
Returning - Indefinite App Fee
on January 4, 2024
Posted by: Meagan C.
Returning due to requirement to pay indefinitely for an app in order to use. For the price of the product, the app should be either 1-time or better yet free/included with purchase. In any case, the buyer should be explicitly told an app fee is required before purchasing. Bought as a gift. Terrible gift when it comes with an ongoing cost to the end user especially without prior knowledge.
Written by a customer while visiting Hatch
Customer Rating
5
It’s fantastic. Love the new
on January 4, 2024
Posted by: Tara L.
It’s fantastic. Love the new design. Just miss the relaxing chime sound.
Written by a customer while visiting Hatch
Customer Rating
5
Just wish it would go
on January 4, 2024
Posted by: Lisa G.
Just wish it would go automatically from meditation to music without having to manually push button
Written by a customer while visiting Hatch
Customer Rating
5
Our son and daughter-law were
on January 5, 2024
Posted by: Gloria B.
Our son and daughter-law were very excited At Christmas to receive the Hatch. They say it is so relaxing getting up in the morning versus their phone alarms.
Written by a customer while visiting Hatch
Customer Rating
3
Love it but needs improvements
on January 5, 2024
Posted by: Rachel H.
I love the machine itself and the options. Every bedroom in my household has a Hatch (rest and restore) My main issue is with the app. The way the landing page for sound is all the paid options is really frustrating. If we don’t have a paid subscription, why would we care to see this page? Also the app is extremely slow to load; this is with every machine in our home regardless of distance to wifi.
One other thing that would be a great is if the sleep sounds faded to the rise alarm sounds instead of abruptly going from 45% to zero then the rise sounds coming on. It is jarring, which I did not think a machine praised for helping you ride better would do. Please fix this!
One other thing that would be a great is if the sleep sounds faded to the rise alarm sounds instead of abruptly going from 45% to zero then the rise sounds coming on. It is jarring, which I did not think a machine praised for helping you ride better would do. Please fix this!
Written by a customer while visiting Hatch
Customer Rating
2
Fine but nothing amazing
on January 5, 2024
Posted by: Sara s.
I was unaware that you must buy a monthly membership. Not a great variety of stories as other apps have. The machine itself is easy to use. I have needed to contact their customer support and they were very responsive.
Overall would not recommend because what you get for every month or what they charge you is not an amazing deal
Overall would not recommend because what you get for every month or what they charge you is not an amazing deal
Written by a customer while visiting Hatch
Customer Rating
3
Great to going to sleep, figuring out wake up!
on January 5, 2024
Posted by: Haley L.
We really like the bedtime setting! It’s so relaxing to fall asleep to the sunset and ocean sounds. Still haven’t figured out the best morning wake up yet. It’s either too quiet or too loud. Would be interesting to have a longer sound option that isn’t always recognizably repetitive and starts quiet and grows in sound over time.
Written by a customer while visiting Hatch