Customer reviews from Hatch
Hatch - Restore 3 Sunrise Alarm Clock, Sound Machine and Smart Light - Putty
Average customer rating
4
(1,444 Reviews)
Rating breakdown 1,444 reviews
5 Stars
894
4 Stars
129
3 Stars
156
2 Stars
97
1 Star
168
Customer Reviews for Hatch - Restore 3 Sunrise Alarm Clock, Sound Machine and Smart Light - Putty
Customer Rating
5
Just get it.
on May 21, 2023
Posted by: Lacie H.
Absolutely LOVE our Restore 2! As a matter of fact we absolutely LOVE our restore, restore 2, hatch, and hatch mini!
Written by a customer while visiting Hatch
Customer Rating
2
I'm so disappointed that all
on May 21, 2023
Posted by: Kat R.
I'm so disappointed that all of the wind down and wake up customizations are locked down unless you subscribe to a very expensive monthly fee. I plan to return the unit
Written by a customer while visiting Hatch
Customer Rating
3
tricky w/partner on diff schedule, wish UX in app was better, don't find value in subscription
on May 22, 2023
Posted by: Caroline C.
I was looking for a light + sound alarm clock with non jarring alarm sounds and ideally with a white noise option for during the night, all with the goal of not depending on my phone being next to the bed anymore (previously using a sleep tracker app + alarm on the phone).
Overall I'm glad to have this alarm clock and it looks nice in the room, and we like the sunset and sunrise light settings, but a few things are not quite as good as I'd like:
- the UX of the app is confusing and I have to make a lot of taps if I want to turn on the light, or just turn on sound. For example, in the morning, I'd like the alarm to stop but the light to stay on, but this isn't very easy to execute. Another example is if I want to take a nap with white noise--figuring out this little tiny bar at the bottom of the screen in the app took me a few weeks to find, and to get it to turn off again via the app is also hard to find/not obvious, and requires several taps if I've left the app since last accessing that screen.
- the UX of the app is confusing and I have to make a lot of taps if I want to turn on the light, or just turn on sound. For example, in the morning, I'd like the alarm to stop but the light to stay on, but this isn't very easy to execute. Another example is if I want to take a nap with white noise--figuring out this little tiny bar at the bottom of the screen in the app took me a few weeks to find, and to get it to turn off again via the app is also hard to find/not obvious, and requires several taps if I've left the app since last accessing that screen.
It's just a bit clunky.
I also really hate the guided content, but I might not be the target market here. It also was very unclear what was subscription content and what wasn't when I set up my first set of routines/alarms. I did not subscribe after the trial and I can't remove the "morning moment" from my schedule as it says I can't remove "the last step in your routine," but I no longer have access to this content and frankly don't want it--but I would like the option to leave the light on, like press long to turn off the alarm and leave the light on or press twice to turn it all off.
So all in all, my complaints are mainly with the UX (ease of use to find what I need or create the routine I really want) and the unclear gated content--which is also a UX problem.
Also a note for folks who wake at a different time than someone sharing their bed: the light function if the other person doesn't wear a mask is a problem! it really works best if everyone is waking up together.
Written by a customer while visiting Hatch
Customer Rating
5
Love the Hatch Restore 2
on May 22, 2023
Posted by: Brittany W.
I’ve had my Hatch Restore 2 for a little over a month now, and I’m impressed! Trying to be screen free in the morning meant no more iPhone by my bed and every other alarm clock I tried was annoying. I bought this on a whim, and I love it! The sunrise light is so much better to wake up to. I wake up in such a better mood. Bonus—It looks aesthetically pleasing!
Written by a customer while visiting Hatch
Customer Rating
5
It works
on May 22, 2023
Posted by: Amanda G.
It really does help me sleep and rise. I have had sleeping problems since I was a green and this works!
Written by a customer while visiting Hatch
Customer Rating
2
Not easy to navigate and lags a bit.
on May 22, 2023
Posted by: Shaana S.
I feel like the machine is not user friendly. The sounds sometimes don’t come on and I have to unplug it. It’s just not a calming experience when I’m having to deal with navigating it. When it works it’s great!
Written by a customer while visiting Hatch
Customer Rating
5
Great Product!
on May 22, 2023
Posted by: Timothea W.
I switched from the Restore to the Restore 2, and it has been a great upgrade! It helps me with my sleep routine and wake routine as well. The variety of sounds is so helpful and customizable as well.
Written by a customer while visiting Hatch
Customer Rating
5
Love this!
on May 23, 2023
Posted by: Lauren W.
I love my restore 2! It has helped me so much. I definitely sleep a lot better.
Written by a customer while visiting Hatch