Customer reviews from PetSafe
PetSafe - SmartDoor Connected Pet Door, Dog and Cat, Selective Entry and Exit, App Enabled Pet Door, Smartphone Controlled, Medium - White
Average customer rating
4
(61 Reviews)
Rating breakdown 61 reviews
5 Stars
36
4 Stars
7
3 Stars
6
2 Stars
5
1 Star
7
76%of customers recommend this product.
(
39 out of
51)
Customer Reviews for PetSafe - SmartDoor Connected Pet Door, Dog and Cat, Selective Entry and Exit, App Enabled Pet Door, Smartphone Controlled, Medium - White
Posted by: Bkjolly
from Owensboro, KY
Gender:Male
Verified Purchase:Yes
It does the job I need it to do but for the price there are a couple of things I'm disappointed in. The first one being the RFID tags. They're not the greatest quality and easily lost. The solution I found is to duct tape them on the collars. The other on is it's 2025 and the door has no smart home integration. It's not a major thing and could most likely be added in an app update. Other than that the door does what I need it to do.
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Customer Rating
5
Question
on October 18, 2025
Posted by: Catdaze
from Tn
Gender:Female
Can the large petsafe smart door be installed in a glass or plexiglass door?
Response from PetSafeBy PetSafe® Product Support, October 20, 2025
Thank you for asking about this! The large size cannot be installed in glass or plexiglass; we do apologize for any inconvenience this may cause.
If you have any other questions about your door or there's anything else we can help you with, please contact our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
If you have any other questions about your door or there's anything else we can help you with, please contact our live support team here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
3
Great Concept but Hard Plastic Door is Not Ideal
on October 22, 2025
Posted by: Chell2010
from Mi
Gender:Female
Loved the idea of this, but with theee dogs, the first dog out got ur with no issues but the second and third dog who tried to follow out got either hit in the face or on the back by the hard plastic door and are now timid and afraid to use it. Too bad there isn’t a different option available
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Product Support, October 23, 2025
We're so sorry to hear that your dogs had this experience adjusting to their new door. This is certainly not the experience we want dogs to have when learning to use their new freedom.
We would recommend going back to the first training steps in the manual and taping the flap up. Working with your dogs with positive reinforcement will help them adjust to using the door as an opening; gradually lowering the flap will help them become accustomed to the feeling of being touched by it, as well as how easily it moves with pressure to let them through.
If your dogs are still unsure after trying these steps, please get in touch with us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
We would recommend going back to the first training steps in the manual and taping the flap up. Working with your dogs with positive reinforcement will help them adjust to using the door as an opening; gradually lowering the flap will help them become accustomed to the feeling of being touched by it, as well as how easily it moves with pressure to let them through.
If your dogs are still unsure after trying these steps, please get in touch with us! Our live support team can be reached here-
https://support.petsafe.net/contact-us/
Our phone hours are Monday through Friday 8 A.M.- 7 P.M. EST, and our chat hours are Monday through Friday 9 A.M. – 9 P.M. EST and Saturday 9 A.M. – 6 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
3
Poor quality
on January 6, 2026
Posted by: Mack_s
from Utah
Gender:Female
The app is a hit or miss on whether it will actually lock/unlock when chosen. I’ll hit lock and the motor won’t turn to lock the dog door, but the app will say it’s “locked”. Also the buttons on the door itself don’t always seem to work. Wasn’t worth the money.
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Customer Care, January 7, 2026
We are sorry to hear you are experiencing this issue with your pet's door. Our team would love the opportunity to help you with this! If you would like you can reach out to our team via phone Monday - Friday 8am - 7pm EST at 1-866-738-4379 or via chat through our Smart Assistant Monday - Friday 9am - 9pm EST and Saturday 9am - 6pm EST here - https://support.petsafe.net/contact-us/
Written by a customer while visiting PetSafe
Posted by: ToddO
from Pioneer Ca
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] The door is noce and convenient. We thove the security of the door as with our old door the Raccoons were alway sneaking in. No issues sence we instaled the pet safe locking door.
I would recommend this to a friend!
Response from PetSafeBy PetSafe® Customer Care, February 11, 2026
Thank you so much for sharing your feedback! While we are sure the racoons are not enjoying the door, we are happy to hear how much it has helped!
Written by a customer while visiting PetSafe