Customer reviews from PetSafe
PetSafe - SmartDoor Connected Pet Door, Dog and Cat, Selective Entry and Exit, App Enabled Pet Door, Smartphone Controlled, Medium - White
Average customer rating
4
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
35
4 Stars
7
3 Stars
5
2 Stars
5
1 Star
7
78%of customers recommend this product.
(
38 out of
49)
Customer Reviews for PetSafe - SmartDoor Connected Pet Door, Dog and Cat, Selective Entry and Exit, App Enabled Pet Door, Smartphone Controlled, Medium - White
Customer Rating
5
New age doggy door
on February 20, 2023
Posted by: NathanR
from TEXAS
Gender:Male
[This review was collected as part of a promotion.] I absolutely love this smart doggy door from Petsafe. It was easy to install and easy to setup. It works and allows my dog access to the backyard whenever they want while keeping my house safe from intruders. I would highly recommend this to anyone.
I would recommend this to a friend!
Response from PetSafeBy PetSafe, Customer Care, February 23, 2023
Thank you for sharing your feedback with us, Nathan. We're glad to hear that this door was easy to set up for your companion!
Written by a customer while visiting PetSafe
Customer Rating
2
Great idea. Poor execution.
on February 22, 2023
Posted by: Norrel122
from Coconut Creek, Florida
Gender:Male
[This review was collected as part of a promotion.] I got this for my nephew for his new home. He has an adorable 20lbs miniature schnauzer. Instalation was nothing short of a hassle only for it to last a couple of weeks. I could not believe that the door is that easy for such a tiny dog to break through. Needless to say, now my nephew is on the hunt to find a morecquality replacement that will fit. I cannot recall this product.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Customer Care , February 25, 2023
Thank you for sharing your experience. We are sorry your nephew is having this issue with their door. While this is not normal from the feedback we hear from our customers, our team would be more than happy to assist you with this. If you would like you can reach out to our customer care team at 1-800-732-2677 Mon. - Fri. 8am - 7pm ET
Written by a customer while visiting PetSafe
Customer Rating
5
Great for busy families
on February 22, 2023
Posted by: Remi Doodle
from Ohii
Gender:Female
[This review was collected as part of a promotion.] We installed this a few weeks ago and absolutely love it! The keys and smart lock from my phone have been a game changer! I love that I can lock the door when it’s raining and that the keys prevent random animals from entering. Very easy to install!
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Customer Care , February 25, 2023
Thank you for sharing your experience! We are so happy to hear how helpful this door has been for you and your family.
Written by a customer while visiting PetSafe
Customer Rating
5
This is an AWESOME product!
on February 22, 2023
Posted by: Olya H.
from Los Angeles, CA
Gender:Female
I absolutely love this product! It makes life so much easier when it comes to making sure our four baby has the (controlled) independence to use the backyard as necessary. It works flawlessly and he has already figured out how to get in and out (using the remote on his collar).
The installation requires some DIY skills, but the video and written instructions are very helpful and thorough.
I highly recommend this product!
Olya H.
Response from PetSafeBy PetSafe®, Customer Care , February 24, 2023
Thank you so much for sharing your experience, Olya! We are so happy to hear how much help this has helped you and your pets!
Written by a customer while visiting PetSafe
Customer Rating
5
No uninvited guests
on February 23, 2023
Posted by: Big E
from NY
Gender:Male
[This review was collected as part of a promotion.] We have two 40lb or so dogs and this work well. The door is responsive to the tag and opens well. It took a little bit for the dogs to get use to it. This is more of a walk through door as it won’t respond quickly enough for a running start and jump through haha. Installation was not too bad if you have sown basic tools then you will be all set.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Product Support, February 26, 2023
Your pup is gorgeous! We're so happy to hear this door is working well for you and your dogs. Thank you for sharing this with us!
Written by a customer while visiting PetSafe
Customer Rating
5
Great door for our cats!
on February 24, 2023
Posted by: Bianca
from Grand Rapids
Gender:Female
[This review was collected as part of a promotion.] We’re absolutely in love with this door! Our cats like their freedom and we don’t like to open the door every 2 minutes haha so this was perfect for us! One of our favorite features is the possibility to lock and unlock the door with our phones and the notifications every time they go in and out. It comes with a key and the door only opens when it detects the key.
We followed the instructions to install and it was very smooth and it helped so much. It takes some skills but after watching the video and reading the instructions well, it should be an easy process.
I also love how nice and aesthetically pleasing the door is which would match pretty much any decor you have in your house.
I’d definitely recommend this product. Great investment and your pets will love their freedom.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Customer Care , February 27, 2023
Thank you so much for reaching out with your experience! We love to see how happy you and your cat is with the door.
Written by a customer while visiting PetSafe
Customer Rating
5
Very cool pet door!
on February 26, 2023
Posted by: FBran11
from Bartlett, TN
Gender:Male
[This review was collected as part of a promotion.] We love it so far. We only have 1 dog, a Dachshund that's a mix of standard and mini so she's about 30 pounds, a chonky girl but she fits through this medium door with ease. Installing it was relatively easy, but you do need to have some tools, most things you may already have at home but you also need a jigsaw and a drill. Our door is all wood so this kit was all we needed, nothing more to buy. If you have a metal or glass door you'll have to buy the adapter kit. This kit came with 1 dog tag "key", we only have 1 dog at this time so that's all we need but you can purchase more tags separately if you need more. We had no trouble pairing the tag with the pet door, and our dog took to it very quickly. She has used a pet door in the past though. We used treats to get her to walk through it for the first day and she got used to having it on the door real quick. It's not very noisy, it doesn't or frighten her, the weight of the flap doesn't bother her at all. She zooms right though it. She LOVES the freedom to go out anytime she wants, whether I feel like it or not. I love that I can lock it when I need to to keep her inside during storms or holidays where there will be fireworks. And I can lock it remotely from my phone, I love that. You need a 2.4 ghz router for this to connect to. We have a dual band router but connected it to the 2.4 ghz band and it has no trouble staying connected to wifi. This medium door uses 4 C batteries. You CAN plug it into your wall socket, but they do not include the wall plug, you will have to buy that separately. We like the batteries. There will be a very thorough installation and use guide included, a wall mount template to tell you where to drill and cut, and a training guide that goes over how to acclimate your pet to the door. We have had a very smooth, pleasant experience with this connected pet door so far, no complaints! We definitely recommend it.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Customer Care , February 27, 2023
Thank you for sharing your experience! We are so happy to hear how much you and your pup are enjoying the door.
Written by a customer while visiting PetSafe
Customer Rating
4
Pretty great door
on February 26, 2023
Posted by: Harry213
from Colorado
Gender:Male
[This review was collected as part of a promotion.] Installation was easy. The cat doesn't seem to mind it either. This door has a lot of bells and whistles. It connected to my wifi without and issues, and it's nice being able to monitor/control the door through the app.
I would recommend this to a friend!
Response from PetSafeBy PetSafe, Customer Care, March 1, 2023
Thanks for sharing this feedback, Harry. We're glad to hear this new door has been easy to install and use.
Written by a customer while visiting PetSafe