Customer reviews from PetSafe
PetSafe - SmartDoor Connected Pet Door, Dog and Cat, Selective Entry and Exit, App Enabled Pet Door, Smartphone Controlled, Medium - White
Average customer rating
4
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
35
4 Stars
7
3 Stars
5
2 Stars
5
1 Star
7
78%of customers recommend this product.
(
38 out of
49)
Customer Reviews for PetSafe - SmartDoor Connected Pet Door, Dog and Cat, Selective Entry and Exit, App Enabled Pet Door, Smartphone Controlled, Medium - White
Customer Rating
5
Working well so far
on February 11, 2023
Posted by: jbbrow4
from Detroit, MI
Gender:Male
[This review was collected as part of a promotion.] I recently installed this and really like it so far. It works great for my dogs. The door installation was not too bad. The lock and unlock mechanism is not too loud and I don't think it would bother cats to use it too. Nice to be able to control who goes in and out, especially when you have your trustworthy and not so trustworthy members of your household
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Customer Care , February 11, 2023
Thank you so much for sharing your experience. We are happy to hear that the door has been working so well for your family.
Written by a customer while visiting PetSafe
Customer Rating
5
Easy access
on February 13, 2023
Posted by: Rangerb
from California
Gender:Male
[This review was collected as part of a promotion.] This was the best gift I’ve ever gotten it makes it so easy to let my dog out especially when I’m too busy working the doggie door is very safe as well and super easy to install
I would recommend this to a friend!
Written by a customer while visiting PetSafe
Customer Rating
4
Great features but not for me
on February 13, 2023
Posted by: Unblevable
[This review was collected as part of a promotion.] I tested this out in a wall before committing to putting a hole in the outside of my house. My small dog took to it and the smart features definitely work my concern is more on safety and weather tightness. Cutting a hole into a door is a big commitment. I wish this did something to restore some R value but the plastic door just doesn't seem to be robust enough to keep from causing a weak spot in my building envelope in a cold climate.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Customer Care , February 16, 2023
Thank you so much for sharing your feedback! If you do have any questions or concerns please feel free to reach out to our customer care team at 1-800-732-2677Mon. - Fri. 8am - 7pm ET
Written by a customer while visiting PetSafe
Customer Rating
5
Amazing
on February 14, 2023
Posted by: JulioN
from Tulsa, OK
Gender:Male
[This review was collected as part of a promotion.] PetSafe SmartDoor Connected Pet Door, Medium is the best thing since sliced bread. I don't know why or how I lived my life without this luxury in my home. My dogs appreciate it as well. I no longer have to open and shut the backdoor 5 million times a day so that my dogs can go potty. Now they can go on their own and I know that it is safe and theif proof!
I would recommend this to a friend!
Response from PetSafeBy PetSafe, Customer Care, February 14, 2023
We're glad to hear that this SmartDoor has been so helpful in giving your dogs the freedom to come and go! Thank you for sharing your experience with us, Julio.
Written by a customer while visiting PetSafe
Customer Rating
5
Amazing door!
on February 14, 2023
Posted by: Doodle
Gender:Female
[This review was collected as part of a promotion.] This door works great! It lets my pets come and go from the house and keeps both the weather and other animals out. I can decide when my pets can come and go using the app and it alerts me to when they do use the door so that I always know where they are. The instructions were clear so it was easy to install.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Customer Care , February 16, 2023
Thank you for sharing your experience! We love to hear how well the door is working for you and your family!
Written by a customer while visiting PetSafe
Customer Rating
5
Great pet door
on February 16, 2023
Posted by: Zerbie30
from Austin Tx
Gender:Male
[This review was collected as part of a promotion.] We needed a new dog door and this smart door dog door works great. Was easy to install and set up and our dogs quickly learned where to go out. Would definitely recommend trying this out if in need of a new pet door.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Customer Care , February 20, 2023
Thank you so much for sharing your experience! We are so happy to hear how quickly your pups took to the door.
Written by a customer while visiting PetSafe
Customer Rating
5
Works great!
on February 16, 2023
Posted by: Justinv2
from Austin TX
Gender:Male
[This review was collected as part of a promotion.] I can’t tell you about the installation because I had my handyman do the install since it involved cutting a hole in my door. But he said the install was super simple. I have wanted this door for a while but only Large and Small sizes were available. With the medium size, both my dogs (15lb and 10lb) can easily go through it. I did have to buy another key for my other dog but it wasn’t expensive. You can program up to 5 keys. I like that this door has a lock mode so you can fully lock it. My smaller dog was afraid of it at first because it does make a loud click when it unlocks when dog is at door. But after a few days of watching other dog, he now goes right through. It takes rain well and completely keeps the rain out. Make sure you get the right size but it works great!
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Customer Care , February 17, 2023
Thank you so much for sharing your experience Justin! We are so happy to hear how well the door is working for you and your pets!
Written by a customer while visiting PetSafe
Customer Rating
5
Best Dog Door Ever!
on February 20, 2023
Posted by: Louis S
from Texas
Gender:Male
[This review was collected as part of a promotion.] This dig door is incredible! The Smart Door by Pet Safe is the best dog product we have ever experienced. Of course it is a dog Door, but it is so much more! The smart tag you place on your dogs collar only allows your dog through the door. One tag comes with the unit, but you can purchase additional tags that can be linked to the door. The door is WiFi enabled snd can be controlled remotely. Weather getting bad and don't want your dog out, you can completely lock the door to keep them in! The unit comes ready to install in a door, you eill need an extender to install in a wall.
I would recommend this to a friend!
Response from PetSafeBy PetSafe, Customer Care, February 21, 2023
We're so happy to hear that your new SmartDoor has been working well for you and your companion! Thank you for sharing your experience with us.
Written by a customer while visiting PetSafe