Customer reviews from PetSafe
PetSafe - SmartDoor Connected Pet Door, Dog and Cat, Selective Entry and Exit, App Enabled Pet Door, Smartphone Controlled, Medium - White
Average customer rating
4
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
35
4 Stars
7
3 Stars
5
2 Stars
5
1 Star
7
78%of customers recommend this product.
(
38 out of
49)
Customer Reviews for PetSafe - SmartDoor Connected Pet Door, Dog and Cat, Selective Entry and Exit, App Enabled Pet Door, Smartphone Controlled, Medium - White
Customer Rating
5
Great Door
on January 30, 2023
Posted by: PaulB1
Gender:Male
[This review was collected as part of a promotion.] This is the best smart door for my dog! I like how I can set the settings of time to open and close, as well as provide me with notifications of when the door is used. Install was very easy, and only took a couple hours. The build quality is solid, and feels very thermal sealed
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Customer Care , January 30, 2023
Thank you so much for sharing your experience Paul! We are so happy to hear how well this door is working out for you and your pup.
Written by a customer while visiting PetSafe
Customer Rating
5
Amazing Product!!
on January 31, 2023
Posted by: Rmill13
from Fort Worth TX
Gender:Male
[This review was collected as part of a promotion.] I recently got the Smartdoor Conected pet door for my pup and she absolutely loves it!! It has been a game changer that I am so thankful that I did. It is easy to install and controlled via WiFi which is hard to beat!! Love this!
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe, Customer Care, February 2, 2023
We're happy to hear that you're pleased with your pup's new door. Thank you for sharing this feedback with us!
Written by a customer while visiting PetSafe
Customer Rating
5
Cool Features
on February 5, 2023
Posted by: Kitfisto
from Brooklyn, NY
Gender:Male
[This review was collected as part of a promotion.] Gave this to my dad and he loved it. He was surprised you could find a pet door with smart features. He installed for his very small Bichon and it worked out perfectly. It’s also a nice design versus what he had in the past from the 80s.
I would recommend this to a friend!
Response from PetSafeBy PetSafe, Customer Care, February 8, 2023
We're glad to hear that your dad loves his new pet door for his Bichon! Thank you for sharing this feedback with us.
Written by a customer while visiting PetSafe
Customer Rating
5
Keeps other critters out
on February 6, 2023
Posted by: Wtrs
from Sylacauga, AL
Gender:Male
[This review was collected as part of a promotion.] We live in the woods and own 2 cats. This PetSafe SmartDoor seals well and keeps other critters out as it lets only a chipped pet pass through. Our cats are free to go in and out without us having to worry about raccoons and oppossums getting in the house.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Customer Care , February 6, 2023
Thank you so much for sharing your experience. We are happy to hear how much this has helped you and your cats!
Written by a customer while visiting PetSafe
Customer Rating
4
Great idea with faults here and there
on February 8, 2023
Posted by: Austin77
from Austin, TX
Gender:Male
[This review was collected as part of a promotion.] I have an over rambunctious French Bulldog that loves playing in the back yard, but like most, we don’t like leaving the door for him to go in and out of. Potty breaks alike, this smart door allows him in and out access as well as lets me control his in and out access to not over do it or if the weather is bad, take him out myself before bringing in dirt and us both getting yelled at by my girlfriend! Ha. Not the biggest fan of the sensor as it acts up from time to time, install will be the biggest hurdle cause if you mess that up, you shoot yourself in the foot, but thankfully I was able to get it done with no problem. I’m not sure if I would recommend this to others because what faults happen to me may not happen to them, but I will say if we get a new place, I probably wouldn’t take this with us just cause I don’t feel like there should be any hassle for a doggy door and I don’t like the added steps I need to take at times to let him in/out. Minimal complaint, but just enough to keep me away at a later date…hope you enjoy yours though!
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe®, Product Support, February 8, 2023
We're sorry to hear you've had difficulty with your door! We would love to troubleshoot with you and see what could be causing this issues, and how they might can be resolved. So that we can do so, please contact our Customer Care team. Our number is 1-800-732-2677, and our hours are Monday through Friday 8 A.M.- 7 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
5
Very cool pet door!
on February 9, 2023
Posted by: Girldad99
from Indianapolis, IN
Gender:Male
[This review was collected as part of a promotion.] I've never had a pet door installed on any house I've lived in, but with our dog and cat, I thought this would be interesting to give it a try. And I'm glad I did. Sidenote, you need to be a little bit handy to cut through an exterior wall or door in order to install this. Luckily I am, but it's not something I'd recommend trying if you haven't done projects like these before. No shame in getting a professional to do it right. The app so far works great, and it allows you to know if the door is locked or not from anywhere. A nice safety feature for your home and pets. It appears very sturdy, and complements most homes very well. And it's perfect if you have a sun room to at least give your fur ball some outdoor time safely. Highly recommend!
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Product Support, February 12, 2023
Thank you for this feedback! We're so happy to hear this door has worked well for you and your family.
Written by a customer while visiting PetSafe
Customer Rating
5
Amazing door!
on February 10, 2023
Posted by: Rayraywils
from Lake Worth Florida
Gender:Male
[This review was collected as part of a promotion.] I received this PetSafe - SmartDoor Connected Pet Door. I got the medium size for my medium dog and four fat cats who are in and out all day. This makes me feel safe knowing they are the only ones able to get in!
The installation requires someone e who is handy for sure. My husband was able to follow the included video instructions easily but if you aren’t able I would hire someone to help.It comes with One Pet Door Key and you can purchase more separately You control the SmartDoor with the My PetSafe app, where you can remotely control the pet door through your phone. The SmartDoor comes with a Pet Door Key that attaches to your pet’s existing collar, giving them access through the door. The Medium SmartDoor can also pair with microchips, giving cats and small dogs keyless entry! Pets and animals without a key or microchip can’t enter, keeping unwanted visitors out of your home. Know if and when your pet’s come and go thru the door in your obo e! You can continue the lock remotely too. I just love this amazing smart door for my fur babies. .
The installation requires someone e who is handy for sure. My husband was able to follow the included video instructions easily but if you aren’t able I would hire someone to help.It comes with One Pet Door Key and you can purchase more separately You control the SmartDoor with the My PetSafe app, where you can remotely control the pet door through your phone. The SmartDoor comes with a Pet Door Key that attaches to your pet’s existing collar, giving them access through the door. The Medium SmartDoor can also pair with microchips, giving cats and small dogs keyless entry! Pets and animals without a key or microchip can’t enter, keeping unwanted visitors out of your home. Know if and when your pet’s come and go thru the door in your obo e! You can continue the lock remotely too. I just love this amazing smart door for my fur babies. .
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Customer Care , February 10, 2023
Thank you so much for sharing your experience! We are so happy to hear how well this has been working for you and your cats!
Written by a customer while visiting PetSafe
Customer Rating
5
great features
on February 10, 2023
Posted by: bob227
from new york, ny
Gender:Male
[This review was collected as part of a promotion.] my last door had to be customized to fit- this new one fits much easier we we love it
Response from PetSafeBy PetSafe®, Customer Care , February 10, 2023
Thank you so much for sharing your experience Bob. We are happy to hear this door fits so well!
Written by a customer while visiting PetSafe