Customer reviews from PetSafe
PetSafe - SmartDoor Connected Pet Door, Dog and Cat, Selective Entry and Exit, App Enabled Pet Door, Smartphone Controlled, Medium - White
Average customer rating
4
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
35
4 Stars
7
3 Stars
5
2 Stars
5
1 Star
7
78%of customers recommend this product.
(
38 out of
49)
Customer Reviews for PetSafe - SmartDoor Connected Pet Door, Dog and Cat, Selective Entry and Exit, App Enabled Pet Door, Smartphone Controlled, Medium - White
Customer Rating
5
Easy option to create access for pets!
on March 29, 2023
Posted by: Angela Mcc
from Pa
Gender:Female
[This review was collected as part of a promotion.] I have been using our medium smart door for a little over a month now and it’s made life so much easier! With our cats wanting access to our bedroom at night, but us wanting the door to be closed, we were in a bit of a predicament. This door has changed that! The dogs have access in and out all night to come into and leave our bedroom and our dogs are kept in with us! I love the ease of setup and install and the app has been handy !
Response from PetSafeBy PetSafe®, Customer Care , March 31, 2023
Thank you so much for sharing your experience! We are so happy to hear how useful the door has been!
Written by a customer while visiting PetSafe
Customer Rating
2
Smart door easy to install but needs tweaks
on September 25, 2023
Posted by: Michelle in Cali
from sunny California
Gender:Female
We upgraded because we needed an electronic option to exclude the kittens from getting outside. My 8 yr old aussie has had a dog door (double flaps) most of his life so he's a pro with them. The installation for the SmartDoor was a breeze mainly because we were swapping out an old dog door for this one, but the existing hole we needed to enlarge by an inch. Since installation of the SmartDoor, here's some issues we've noted that we are having a hard time overcoming:
1. When my aussie walks up to the door, the key is still trying to talk to the door (proximity is like 12 inches), so there's a delay of 1 or 2 seconds, so when he pushes the door its still locked. The proximity of the key to when it unlocks needs to be farther away (3'- 4') or at least adjustable so when a dog is walking towards the door the unit can unlock before he gets there. He doesn't understand the delay, so I'm trying everything I can to get him to associate the sound with it being unlocked. Maybe he's dopey (not deaf), but he's not understanding the sound. Maybe if there was visual queue, that would help.
2. This door will not blast open from the wind, which is good, the magnets are strong. But even in unlock mode, the strength to overcome the magnets almost feel like the door is locked. My dog is 55 lbs and although this may get better, the training videos don't give good guidance on this. When you put the door in SmartMode, the magnets feel even stronger or maybe it's the timing issue as above that feels like it takes more strength to open the door, but it feels still locked.
3. I don't quite understand why the ac adaptor doesn't come standard with the purchase. This shouldn't be considered an accessory, if the unit can work via a cord, include it.
Utilizing the My PetSafe app is easy and straightforward which is a plus.
Overall, the purpose of the purchase is to have a useful lockable door that the dog will use. The jury is out but after 3-4 days, the unlock feature is fine, but the smart part of the door isn't working very well.
Response from PetSafeBy PetSafe®, Product Support, September 27, 2023
Thank you so much for providing your feedback and sharing your experience with us, Michelle. We would love the opportunity to discuss these matters with you further. When you can, please reach out to our Customer Care team directly at 1-866-738-4379.
Written by a customer while visiting PetSafe
Customer Rating
1
It does not really work
on October 5, 2023
Posted by: Javier P.
from Tennesse
Gender:Male
It might be the door I received, but my cat can't get it open.
The cat has his full head pushing the door, and the door does not detect his key or chip. I have to manually open it for him to use...which defeat the purpose of having a "Smart" door
No, I would not recommend this to a friend.
Response from PetSafeBy PetSafe® Product Support, PetSafe® Product Support, October 5, 2023
We're sorry to hear you and your cat have had this issue, Javier! So that we can troubleshoot with you and discover why your door may not be sensing your cat's key or chip, please contact our Customer Care team! Our number is 1-800-732-2677, and our hours are Monday through Friday 8 A.M.- 7 P.M. EST.
Written by a customer while visiting PetSafe
Customer Rating
5
No more mice in my house
on March 29, 2023
Posted by: Hugothemalamute
from Denver, CO
Gender:Male
We used to have an outdated pet door for our Malamute Hugo. We love being able to give our dog the freedom to go outside whenever he pleases. It worked great but we would still find mice in our house around the same time each year. If there is anything that I absolutely despise, it is having to get rid of mice. We bought this door in order to continue allowing Hugo to go in and out as he pleases and to curb the mice problem we were having. It has exceeded our expectations in both of these categories. The SmartDoor Connected Pet Door even allows us to set times where the door becomes locked for the duration of the night so Hugo cannot go outside when we don't want him to. Would definitely recommend!
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Customer Care , March 31, 2023
Thank you so much for sharing your experience! We are happy we could help Hugo have their freedom while keeping the mice outside!
Written by a customer while visiting PetSafe
Customer Rating
5
Amazing smart pet door
on April 12, 2023
Posted by: Casey1010
from Jerusalem AR
Gender:Male
[This review was collected as part of a promotion.] This petsafe smart door is super easy to install and connect it comes with 1 key to connect to wifi and it allows the door to unlock and let my dog come in and out easily and it has to have the key to enter and exit. It was very easy to set up. And when you own more than one dog you can always buy more tags
I would recommend this to a friend!
Response from PetSafeBy PetSafe, Customer Care, April 12, 2023
We're happy to hear that this door has been easy to setup and for your dog to use. Thanks for sharing your experience, Casey!
Written by a customer while visiting PetSafe
Customer Rating
5
This is a GameChanger
on January 27, 2023
Posted by: Bb1014
from Louisnana
Gender:Male
[This review was collected as part of a promotion.] This thing is the litter robot for pets. Automatic door so you don’t have to get up and let them in our out. Works like a charm and very easy instructions to install the door. Highly recommend this product for pet owners.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Customer Care , January 27, 2023
Thank you so much for sharing your experience! We love to hear how helpful the door has been for your whole family!
Written by a customer while visiting PetSafe
Customer Rating
5
Awesome at cat-traffic management!
on January 29, 2023
Posted by: DoubleOSevens
from East Brunswick, NJ
Gender:Male
[This review was collected as part of a promotion.] We have three cats, indoor and outdoor (they stand at our sliding door meowing to go outside until we do).
Welp, this has been super helpful at managing the cats (already microchipped) which was awesome to use that. They can enter and leave on their own, and do so without me having to stand at the door every three minutes because they changed their minds or want to make me stand up for the giggles of it.
They acclimated quickly to the door, really quick actually which I was surprised about. I anticipated more fuss, but nope.
The door is awesome again for letting them in/ out using their chips etc. Its great at that.
One thing, with the sliding door service (me), I could see if they had a furry friend in their mouth. Doing a quick check of "Do I want that on my floor", usually meant a solid no to the cat.
Welp, With this beauty this is no longer the case. I do love it, but have to endure the periodic animal now in my hallway that has to be removed that was brought in the door triumphantly.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Product Support, January 29, 2023
We're so happy to hear this door has worked well for you and your kitties! Hopefully they can quickly learn not to share their successful catches with you indoors!
Written by a customer while visiting PetSafe
Customer Rating
5
This thing is cool!!
on January 30, 2023
Posted by: Superjoe1984
from Palm Coast, FL
Gender:Male
[This review was collected as part of a promotion.] We have been debating getting a pet door for a while now. I am a pretty techy guy so when I saw this one I was excited. It’s pretty easy to install as long as you are comfortable cutting a hole in your door. Connecting to it was simple. The smart pet tag is awesome and makes it feel more secure. My pup is super happy she can go in and out as she pleases.
I would recommend this to a friend!
Response from PetSafeBy PetSafe, Customer Care, January 31, 2023
We're happy to hear that your companion's new door was easy to install and that your pup is enjoying their freedom to come and go! Thank you for sharing your experience with us.
Written by a customer while visiting PetSafe