Customer reviews from PetSafe
PetSafe - Automatic Ball Launcher - Interactive Dog Toy - Tennis Balls Included - Motion Sensor Promotes Safe Play - Gray
Average customer rating
3.5
(6 Reviews)
Rating breakdown 6 reviews
5 Stars
2
4 Stars
2
3 Stars
0
2 Stars
1
1 Star
1
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for PetSafe - Automatic Ball Launcher - Interactive Dog Toy - Tennis Balls Included - Motion Sensor Promotes Safe Play - Gray
Posted by: laurie1967
from Dallas tx
Gender:Female
Verified Purchase:Yes
I was really looking forward to having my dog play with this. She is a 4 year old German Shepherd that is full of energy. I was shocked at how loud it was. My dog was terrified of it and would not play with it. I tried treats and other ways to try and get her to play with it but she refused. I would not recommend due to the loud noise it makes.
Response from PetSafeBy PetSafe®, Customer Care , January 6, 2023
Thank you so much for your feedback Laurie. We are sorry to hear your German Shepherd was scared of the launcher. While we do not have a quieter version of this launcher we do offer other toys that may be able to hold her attention without the louder noise of the ball launcher. If you would like to go over our other options please feel free to reach out to our customer care team at 1-800-732-2677 Mon. - Fri. 8am - 7pm ET
Written by a customer while visiting PetSafe
Customer Rating
4
My dogs love it, wish you could use lacrosse balls
on January 1, 2023
Posted by: Pitty-momma
from Michigan
Gender:Female
We bought this for our dogs for Christmas. They love it. But they are strong chewers so we are going through tennis balls pretty quickly.
My dogs are more used to playing with lacrosse balls, because they last longer for them. Wish the launcher could handle those.
My dogs are more used to playing with lacrosse balls, because they last longer for them. Wish the launcher could handle those.
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Product Support, January 3, 2023
We appreciate you sharing this with us! We're sorry that your pups' preferred balls are not compatible with the launcher; we'll absolutely pass your interest in using these types of balls on to our specialists in this area. We do continually strive to improve and offer the best products we can, so customer feedback is always crucial to us.
Thank you for taking the time to write this review, and it's great to hear your dogs are having fun with their launcher!
Thank you for taking the time to write this review, and it's great to hear your dogs are having fun with their launcher!
Written by a customer while visiting PetSafe
Customer Rating
4
Great Launcher
on February 4, 2023
Posted by: Doggma
from Florida
Gender:Female
This is a great ball launcher, just too loud when launching the ball. Doesn’t seem to scare our dog but I wouldn’t want to be holding a baby when it launches- they would probably start crying!
I would recommend this to a friend!
Response from PetSafeBy PetSafe, Customer Care, February 8, 2023
We're glad to hear that your dog enjoys their new ball launcher! Thanks for sharing your feedback with us.
Written by a customer while visiting PetSafe
Customer Rating
5
Super Fun!
on January 4, 2022
Posted by: Banana Lana
from Houston TX
Gender:Female
As with anything new, you have to reward your dog and introduce the new toy with lots of praise and treats. It does make noise in order to launch the ball so any dog would be weary at first. You must do your part as their leader to show them it’s fun and nothing to fear.
I would recommend this to a friend!
Response from PetSafeBy Cassidy B from PetSafe, Customer Care, January 4, 2022
Thank you for taking the time to share your experience. We certainly appreciate your review, and your feedback!
Written by a customer while visiting PetSafe
Posted by: Pupmomma
Verified Purchase:Yes
My dog is scared of the sound :( she wont go near it and its disappointing because it was so expensive.
Response from PetSafeBy Cassidy B from PetSafe, Customer Care, December 28, 2021
Thank you for taking the time to share your review! We are sorry to hear your dog is afraid of the Automatic Ball Launcher, that is certainly disappointing. You may find it helpful to introduce the sound of the Ball Launcher with lots of treats and praise. For other helpful tips, please feel free to reach out to us at the number 1-866-738-4379.
Written by a customer while visiting PetSafe
Customer Rating
5
Other balls used
on August 17, 2023
Posted by: Ball launcher
from Muskegon Michigan
Gender:Female
My dog loves this but she chews up the tennis ball are there other options of a different ball I can use
I would recommend this to a friend!
Response from PetSafeBy PetSafe®, Product Support, August 17, 2023
Thank you for sharing your dog's experience with us! Only standard tennis balls should be used with this launcher, as larger and/or heavier balls will damage the launcher over time. We do apologize for any inconvenience this may cause.
Written by a customer while visiting PetSafe