Customer reviews from lenovo.com
Lenovo - ThinkBook 16 G7 16" Laptop - Snapdragon X Plus with 16GB Memory - 512GB SSD - Luna Grey
Average customer rating
4
(9 Reviews)
Rating breakdown 9 reviews
5 Stars
5
4 Stars
2
3 Stars
0
2 Stars
1
1 Star
1
75%of customers recommend this product.
(
6 out of
8)
Customer Reviews for Lenovo - ThinkBook 16 G7 16" Laptop - Snapdragon X Plus with 16GB Memory - 512GB SSD - Luna Grey
Posted by: Hunter Frazier
from Louisville, KY
Verified Purchase:Yes
[This review was collected as part of a promotion.] As a business, we purchased 3 of these laptops. We currently use Dell's, but are testing Lenovo as a replacement.
One thing we have learned is that Lenovo should've never sold laptops with Snapdragons. Lenovo currently can't support issues with Snapdragon; for example Vantage does not work and the laptop doesn't think it has any drivers/hardware.
Snapdragon itself is a great product. This issue is 100% related to Lenovo's compatibility. Lenovo did not take proper steps to ensure its laptops would work with these processors.
I've had an open support ticket for this laptop for over a month and it is still not fixed. I asked our rep if we can swap them out for Intel counterparts and he has ghosted us. We want to give Lenovo our business, but it seems like they don't want it. Lenovo needs to make this right.
No, I would not recommend this to a friend.
Response from lenovo.comBy Thomas DSouza, Lenovo, August 19, 2025
Hello,
Thank you for your feedback and for considering Lenovo as a potential partner for your business. We sincerely regret the challenges you've encountered with the ThinkBook 16 Gen 7 devices, particularly regarding compatibility and support for Snapdragon processors. Your experience highlights important concerns around software integration and support readiness, and we understand how disruptive these issues can be in a business environment. We apologize for the delay in resolving your support ticket and for the lack of follow-up from your representative. This is not the level of service we strive to provide. We appreciate your willingness to explore Lenovo solutions and take your feedback seriously. It will be shared with our product and support teams to help improve both technical compatibility and customer service responsiveness. We are committed to making this right and hope to restore your confidence in our products and support.
Regards,
Thomas, Lenovo
Thank you for your feedback and for considering Lenovo as a potential partner for your business. We sincerely regret the challenges you've encountered with the ThinkBook 16 Gen 7 devices, particularly regarding compatibility and support for Snapdragon processors. Your experience highlights important concerns around software integration and support readiness, and we understand how disruptive these issues can be in a business environment. We apologize for the delay in resolving your support ticket and for the lack of follow-up from your representative. This is not the level of service we strive to provide. We appreciate your willingness to explore Lenovo solutions and take your feedback seriously. It will be shared with our product and support teams to help improve both technical compatibility and customer service responsiveness. We are committed to making this right and hope to restore your confidence in our products and support.
Regards,
Thomas, Lenovo
Written by a customer while visiting lenovo.com
