Customer reviews from whirlpool.com
Whirlpool - 30 in. Wide 5 burners 5.0 cu. ft. Smart Freestanding Gas Range with Air Cook Technology, No Preheat Air Fry, Steam Clean - Black-on-Stainless
Average customer rating
4.2
(188 Reviews)
Rating breakdown 188 reviews
5 Stars
101
4 Stars
46
3 Stars
24
2 Stars
11
1 Star
6
82%of customers recommend this product.
(
85 out of
104)
Customer Reviews for Whirlpool - 30 in. Wide 5 burners 5.0 cu. ft. Smart Freestanding Gas Range with Air Cook Technology, No Preheat Air Fry, Steam Clean - Black-on-Stainless
Customer Rating
2
Control Panel Needs Replaced Within 8 Months
on October 8, 2025
Posted by: NOPE
from Center, MO
We bought all new Whirlpool kitchen appliances for our new home and moved in at the end of January 2025. Initially, all was well, with the exception of the blue film which I have not yet been able to completely remove. About two months ago, I noticed that food would come out “not done” after the recommended cook time, so I purchased a thermometer to put inside the oven and we realized it was not reaching the temperature indicated by the stove. So we just started cooking things for longer, to insure they got done/hot all the way through. Irritating for a new product, but we could live with it. Then last month (so after approximately 7-8 months of minimal use, as we don’t cook much at home), the oven simply stopped heating altogether. We called to schedule a repair, as it is still under warranty, and was told there were no techs in our area, so to find someone on our own and we’d be reimbursed. Our repair guy came out on 9/23 and determined that the stove needs a new control panel, provided us with the part number so that Whirlpool could send it. We have emailed a copy of his invoice, as well as the part number of what is required, and gotten nowhere. I am currently on hold with Whirlpool for the fourth day in a row (have been on hold over two hours now). I am disgusted and would absolutely never purchase this range again.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Branded Team, Consumer Care, October 9, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Gas Range. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6427Asr7H or Direct Message on Instagram at http://spr.ly/6428Asr7y, so we can look into this matter further for you. When responding, please include your contact information, Range model/serial number, and reference Case #818976
We’re looking forward to hearing from you.
Jacob W
We’re looking forward to hearing from you.
Jacob W
Written by a customer while visiting whirlpool.com
Customer Rating
5
on October 8, 2025
Posted by: Dave
[This review was collected as part of a promotion.] We have had this stove three weeks and love it except the burner knobs are accidentally easy to turn on being a problem with your kids.
Written by a customer while visiting whirlpool.com
Customer Rating
2
on October 6, 2025
Posted by: Joyce
[This review was collected as part of a promotion.] The top peace in front over oven is not totally in place and a very small pease is broken off
I am really hoping it doesn’t affect the oven in anyway.
I am very disappointed.
I am really hoping it doesn’t affect the oven in anyway.
I am very disappointed.
I have had for a few days and did not notice
I would recommend this to a friend!
Response from whirlpool.comBy Branded Team, Consumer Care, October 7, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Gas Range. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6424AUjq0 or Direct Message on Instagram at http://spr.ly/6429AUjqf, so we can look into this matter further for you. When responding, please include your contact information, Range model/serial number, and reference Case #817764.
We’re looking forward to hearing from you.
Jacob W
We’re looking forward to hearing from you.
Jacob W
Written by a customer while visiting whirlpool.com
Customer Rating
5
I love that it has an air fryer
on October 6, 2025
Posted by: Mimi
[This review was collected as part of a promotion.] I had an electric stove which I hated and had not used for over a year. I put a gas furnace in and have them hook up a brand new gas stove, which I absolutely love it keeps the correct temperature and it looks so nice in my kitchen.
Written by a customer while visiting whirlpool.com
Customer Rating
3
good so far, satisfied
on October 4, 2025
Posted by: PEGGY
from syracuse ny
[This review was collected as part of a promotion.] works fine, STILL WAITING FOR THE GRIDDLE, CAN YOU ADVISE ON ETA?.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Mixed feelings
on September 30, 2025
Posted by: dford57
from Illinois
[This review was collected as part of a promotion.] Installed two weeks ago and Overall it’s a nice model but the lower drawer is very flimsy and that makes it hard to open and close. The main complaint is the first time using the air fryer setting the smoke detector was set off. With that the vent is stained yellow!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Ok,But not great
on September 19, 2025
Posted by: Stove
[This review was collected as part of a promotion.] Only had it for a few weeks now. One thing I don't like about the no preheat airfry is the display doesn't actually show the oven temperature in real-time. So how do you know the airfry mode is getting to temperature? And where the hell is the griddle I was promised? Little false advertising going on here?
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice features, no griddle tho.
on September 13, 2025
Posted by: MaryM2025
from Burbank Il
[This review was collected as part of a promotion.] Purchased this stove recently and so far I find it very easy to use. I haven’t downloaded the app yet and maybe I won’t even bother. 4 stars are because I’m waiting on the griddle from whirlpool. Crazy that it comes with a griddle and yet I have to wait for it to be shipped after registration of appliance. I got two emails to claim the griddle but wouldn’t you know it’s out stock. What sense does this make? If you build a stove and it advertises a griddle then just package it with the stove. Very simple! Don’t make your customers jump through hoops or next time it may be the thing that makes us choose a different brand appliance.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com