My grand kids went together and bought me one a couple years ago and it lasted almost a year and went out. I tried replacing parts almost every part and still couldn’t get it to work again. I am a pretty good fix it man. I did send all parts back and got a refund. I loved my Boss when it was working. I went all summer without any and saw they put it on sale and bought me a new one! Hope i didn’t make a mistake but my country style ribs came out great!
I would recommend this to a friend!
Response from Pit Boss GrillsBy Gavin, Pit Boss CARE Team, April 15, 2025
Hey Papa Ed, we really appreciate you sharing your story, and it’s great to hear your country-style ribs turned out just right! Sounds like you've got some serious BBQ dedication, and we're glad you gave Pit Boss another shot.
If you ever run into any issues or need a hand keeping your grill in top shape, our Pit Boss Customer CARE Team is always here to help at (480) 923 9630. We're looking forward to many more great cooks ahead!
Been using this grill for well over a year. No complaints whatsoever. Cooks really hot when you need it or low and slow for that fall off the bone meat. I take my burn plate to the car wash and never had a grease fire. Good product!
I had a copper top version of this grill over time, the drainage system for drippings broke down and the drippings fell to the bottom. We smoked a turkey breast and a brisket in it. Then we turned it up to 450 to grill some steak. The turkey and brisket drippings caught fire in a rather dramatic way. Still here I am replacing it with the same brand.
Response from Pit Boss GrillsBy Gavin, Pit Boss CARE Team, February 4, 2025
We appreciate you staying with the Pit Boss Family! If you have any further questions or concerns, feel free to contact our CARE Team at (480)-923-9630.