Customer reviews from Samsung US
Samsung - 55 Class LS03FA The Frame Series QLED 4K UHD Art Mode SamsungVision AI Smart TV w/ Wall Mount (2025)
Average customer rating
4.5
(150 Reviews)
Rating breakdown 150 reviews
5 Stars
112
4 Stars
24
3 Stars
3
2 Stars
4
1 Star
7
90%of customers recommend this product.
(
53 out of
59)
Customer Reviews for Samsung - 55 Class LS03FA The Frame Series QLED 4K UHD Art Mode SamsungVision AI Smart TV w/ Wall Mount (2025)
Customer Rating
1
Don't buy this TV
on February 5, 2026
Posted by: Dissatisfied Buyer
[This review was collected as part of a promotion.] I have had lots of problems with this TV - a 43" Frame. The remote doesn't work right. The blue-tooth won't connect. There are lots of other issues. I would not buy it again. I only hope that the warranty work fixes the issues. A new, expensive TV should not have these problems.
Response from Samsung USBy Samsung Specialist, February 5, 2026
Hi,
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or visit our website for LiveChat.
~ Samsung Specialist
We appreciate you taking the time to let us know about your experience with your TV. So that we can better troubleshoot this issue and provide steps towards a solution, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week, or visit our website for LiveChat.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
I'm in love
on February 17, 2026
Posted by: Alberto
from Chattanooga
[This review was collected as part of a promotion.] I love my TV, every day when I'm arriving at home is a big comfort see my Frame with my favorites paints
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good Looking TV
on February 24, 2026
Posted by: Mikey D
from Phoenix, AZ
[This review was collected as part of a promotion.] I have the TV set up in my home office and it's been working well. The installation was a breeze with the included flat mount. I typically use it for background noise or just leave it on the art mode with my own pictures. Either way, the pictures or apps display with the correct color.
Overall, I'm vey happy across the board and plan to minimize the setup more by putting the box and cables behind the wall, but that's a challenge for another day.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Frame 50 inch
on July 20, 2025
Posted by: Gizmoman
[This review was collected as part of a promotion.] While the tv is nice it is not much different from any other TV with the same specs so a little over priced just so you can have a frame. I have this tv for 2 weeks now and the art software package still does not work after resetting everything. A little disappointed in Samsung support who has not been able to fix this
Value
3
Response from Samsung USBy Samsung Specialist, July 21, 2025
Gizmoman,
Thank you for your feedback on the Samsung Frame TV. If something isn’t meeting your expectations, we’d be happy to review it further and offer support with adjustments or troubleshooting.
At your earliest convenience, please reach out to Samsung Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Thank you for your feedback on the Samsung Frame TV. If something isn’t meeting your expectations, we’d be happy to review it further and offer support with adjustments or troubleshooting.
At your earliest convenience, please reach out to Samsung Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also visit the Samsung website and click on ‘Support’ for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
4
Improve the user upload process
on May 31, 2025
Posted by: Czorche
[This review was collected as part of a promotion.] The frame works great but in order for your own photos to look good they have to be in a perfect dimension before they are uploaded. Would be nice if the TV was smart enough to have some resize options after upload.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Horrid!
on August 24, 2025
Posted by: Amy1
Bought 3! No mounting equipment in any despite it being advertised.
Response from Samsung USBy Samsung Specialist, August 25, 2025
Amy1,
We're sorry to hear of this. The included Slim Fit Wall Mount is a two-piece bracket, included in the box along with the remote, cables, and other accessories (all packaged together in a bag). If you have any trouble locating it, please call us at 1-800-SAMSUNG for assistance.
You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
We're sorry to hear of this. The included Slim Fit Wall Mount is a two-piece bracket, included in the box along with the remote, cables, and other accessories (all packaged together in a bag). If you have any trouble locating it, please call us at 1-800-SAMSUNG for assistance.
You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Major Buyers Remorse
on June 20, 2025
Posted by: Jodels
[This review was collected as part of a promotion.] The color is just so-so. I upgraded from a 20yo TV that was way more vibrant. Also, 4 days after mounting the TV, a white light appeared in the bottom left corner. I had to have it serviced/ most of the TV replaced within weeks of getting it. All in all, I'm underwhelmed.
Value
3
Response from Samsung USBy Samsung Specialist, June 23, 2025
Jodels,
Thanks for sharing your experience having your Samsung Frame TV serviced. We hope the issue has been fully resolved.
Samsung remains committed to delivering the best possible product experience, quality, and value. Your feedback will be shared with both our product and customer care teams.
If there’s anything more we can do to support you, please don’t hesitate to reach out to us at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also reach us via LiveChat by visiting the ‘Support’ link on our website.
~ Samsung Specialist
Thanks for sharing your experience having your Samsung Frame TV serviced. We hope the issue has been fully resolved.
Samsung remains committed to delivering the best possible product experience, quality, and value. Your feedback will be shared with both our product and customer care teams.
If there’s anything more we can do to support you, please don’t hesitate to reach out to us at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also reach us via LiveChat by visiting the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Picture Perfect
on July 30, 2025
Posted by: MikeNY120
[This review was collected as part of a promotion.] This was the perfect choice for our basement entertaining space. It was the perfect size for over the fireplace and the artwork makes for an outstanding look while entertaining. The TV picture is outstanding for family movie night or just casual viewing. We spent a good deal of time looking for the right TV for the space and are very happy with our purchase.
Value
5
Written by a customer while visiting Samsung US