Customer reviews from Samsung US
Samsung - Galaxy Book5 Pro - Copilot+ PC - 16" 3K AMOLED Touch-Screen Laptop - Intel Core Ultra 7 - 16GB Memory - 1TB SSD - Gray
Average customer rating
4.6
(28 Reviews)
Rating breakdown 28 reviews
5 Stars
23
4 Stars
2
3 Stars
0
2 Stars
2
1 Star
1
33%of customers recommend this product.
(
1 out of
3)
Customer Reviews for Samsung - Galaxy Book5 Pro - Copilot+ PC - 16" 3K AMOLED Touch-Screen Laptop - Intel Core Ultra 7 - 16GB Memory - 1TB SSD - Gray
Customer Rating
5
Awesome very nice device and easy to use and carry
on February 17, 2025
Posted by: Desigamer25
[This review was collected as part of a promotion.] Awesome device easy to use with alot of new features and better than macs.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Pre-ordered!!
on February 18, 2025
Posted by: BigM2Freah4YA
[This review was collected as part of a promotion.] Best laptop I ever purchased! Perfect price with perfect Sansung pre-order discounts!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Cracks Easy
on April 16, 2025
Posted by: CollegeStudent
I got this computer as a graduation gift and I love it. It works very well but it cracks very easily. I have had this computer for less than a year and in a 4 month span I cracked it and got it fixed with the warrenty. I have had it for a month after getting it fixed and it has cracked again even with a case on and in my school bag.
Features
5
Performance
5
Design
2
Value
2
Response from Samsung USBy R&R Team, April 17, 2025
Hi there CollegeStudent,
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Book5 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. As you know, Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices to provide physical damage protection for your investments. This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! Our partners at UbreakIfix are also available to assist you with any repair needs you may have. If you would like to share additional feedback with us or if you would like any further assistance after reviewing the resources shared, please do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Samsung Care Plus
smsng.us/Samsung-Care-Plus
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
UbreakIfix
https://www.ubreakifix.com/
Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Thanks for taking the time out of your day to share your thoughts with us about your Samsung Galaxy Book5 Pro. We appreciate your candor as we make every effort to improve the design and functionality of our product line. As you know, Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to your eligible devices to provide physical damage protection for your investments. This powerful protection for your Galaxy life covers unlimited drops, spills, and mechanical breakdown. Talk about peace of mind! Our partners at UbreakIfix are also available to assist you with any repair needs you may have. If you would like to share additional feedback with us or if you would like any further assistance after reviewing the resources shared, please do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Samsung Care Plus
smsng.us/Samsung-Care-Plus
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
UbreakIfix
https://www.ubreakifix.com/
Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Written by a customer while visiting Samsung US
Customer Rating
5
Best buy
on February 14, 2025
Posted by: Thatguy99
An incredible powerful machine! Easy to use and transport on the go.
Written by a customer while visiting Samsung US
Customer Rating
5
The little Giant PC
on February 23, 2025
Posted by: Baddad
from Chicago IL
Expertise:Intermediate
I just bought mine right out the box beautiful screen really fast PC. The is so nice to look at the best color screen on a PC. I've a few different ones over many years.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t go for it
on March 4, 2025
Posted by: Vara
Expertise:Expert
The cursor lag’s most of the times, performance underwhelming for the price. Trackpad responsiveness is worse. Not at all worth for the price
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy R&R Team, March 4, 2025
Hi there Vara,
Thanks for taking the time to review your Samsung Galaxy Book5 Pro. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Samsung PC's touchpad is not working, it may simply be locked or disabled. There is an easy way to unlock it and get the touchpad working again. If that doesn't do the trick, resetting the driver or installing updates could help. If all else fails, try a factory reset. Please take a look at, "Touchpad is not working on Samsung PC" to help resolve what you have described to be experiencing with your device. If you have any questions or if you would like any further assistance afterward, let us know by contacting Samsung Support at your earliest convenience. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
Touchpad is not working on Samsung PC
https://www.samsung.com/us/support/troubleshoot/TSG10001518/
Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Thanks for taking the time to review your Samsung Galaxy Book5 Pro. We appreciate your honesty as we strive to provide the best products with superior functionality on the market to our customers. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Samsung PC's touchpad is not working, it may simply be locked or disabled. There is an easy way to unlock it and get the touchpad working again. If that doesn't do the trick, resetting the driver or installing updates could help. If all else fails, try a factory reset. Please take a look at, "Touchpad is not working on Samsung PC" to help resolve what you have described to be experiencing with your device. If you have any questions or if you would like any further assistance afterward, let us know by contacting Samsung Support at your earliest convenience. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
Touchpad is not working on Samsung PC
https://www.samsung.com/us/support/troubleshoot/TSG10001518/
Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Written by a customer while visiting Samsung US
Customer Rating
5
Sweet as My Me-Maw!
on February 14, 2025
Posted by: BayouGal
[This review was collected as part of a promotion.] Best decision I ever made! I'm a semi-pro photographer. Going from app to app and picture to picture it's just amazing! It makes editing the pictures so much easier and they come out so much better. And for videos the audio eraser is something I never thought I use but I use it all the time it is awesome! I am mainly using this for my photography. But I also do write-poetry, short stories and current working on a medical book. So far, it has been the best laptop I have ever bought!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Laptop for daily used
on March 24, 2025
Posted by: Dipta50
[This review was collected as part of a promotion.] I'm using this for my daily day to day . For work , movie , and much .. so far Im loving this especially I made an upgraded for laptop after 5 years so I'm loving all the functionality.
Value
5
Written by a customer while visiting Samsung US