Customer reviews from Samsung US
Samsung - 50 Class QN90F Series Neo QLED Mini LED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Average customer rating
4.8
(376 Reviews)
Rating breakdown 376 reviews
5 Stars
318
4 Stars
40
3 Stars
11
2 Stars
3
1 Star
4
96%of customers recommend this product.
(
130 out of
136)
Customer Reviews for Samsung - 50 Class QN90F Series Neo QLED Mini LED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Customer Rating
3
Red Background Only
on October 20, 2025
Posted by: cpupro
[This review was collected as part of a promotion.] I bought this unit in April 2025, and it worked great. Yesterday the TV lost all color except the color red. Every channel on the TV was this way. I went to a 4K channel thinking it might reset internally and then back to normal and it corrected itself. It is working normally this morning.
How do I feel about this? I am not sure. Is this what the future is going to look like? I have only used Samsung TVs for years and never had an issue with any of them, just the most recent one.
I guess I will have to see and hopefully if it's going to be bad it will be when it's still under warranty.
How do I feel about this? I am not sure. Is this what the future is going to look like? I have only used Samsung TVs for years and never had an issue with any of them, just the most recent one.
I guess I will have to see and hopefully if it's going to be bad it will be when it's still under warranty.
Value
3
Response from Samsung USBy Samsung Specialist, October 20, 2025
Hi cpupro,
Thank you for sharing your experience. The screen abnormalities you’re seeing can often be resolved with a quick firmware update, which our team can complete through remote support. Please contact Samsung Support at 1-800-SAMSUNG so we can assist right away.
You can also reach us on LiveChat through the ‘Support’ link on our website.
We hope to hear from you soon.
~ Samsung Specialist
Thank you for sharing your experience. The screen abnormalities you’re seeing can often be resolved with a quick firmware update, which our team can complete through remote support. Please contact Samsung Support at 1-800-SAMSUNG so we can assist right away.
You can also reach us on LiveChat through the ‘Support’ link on our website.
We hope to hear from you soon.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture quality
on December 6, 2025
Posted by: Cbgtgann
[This review was collected as part of a promotion.] Looks like a great Smart TV. Good price. Easy installation.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Very disappointed
on January 5, 2026
Posted by: TxTaz
I have never spent this much on a TV, ever. I don't see any difference in the picture with my previous Samsung TV. I am also angered by the fact that so many of the menu items don't work. The closed caption settings are greyed out, called and a rep even did a screen share and couldn't get it to work. It was transfered to their advanced help dept who emailed me the lamest reason, which was also incorrect. For this amount of money, it should work properly and I expected a little more effort to resolve the issue.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
2
Value
1
Response from Samsung USBy Samsung Specialist, January 5, 2026
TxTaz,
Thank you for sharing your review. If a menu setting on your TV is grayed out, it typically means the option is not currently available based on the input source, specific feature settings, or connected devices.
In many cases, grayed-out settings appear because a streaming app like Netflix or Hulu is running in the background. To resolve this, press and hold the Return button on your remote to fully exit the app. Then return to the settings menu – your options should now be accessible.
Here are a few other reasons a function may be unavailable:
• Picture Mode may be grayed out if HDR+ is enabled.
• Zoom and Position is only available when Picture Size is set to Custom - not 16:9 or 4:3.
• Certain options may also be disabled while content is actively playing from a specific source (e.g., HDMI or app).
If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Thank you for sharing your review. If a menu setting on your TV is grayed out, it typically means the option is not currently available based on the input source, specific feature settings, or connected devices.
In many cases, grayed-out settings appear because a streaming app like Netflix or Hulu is running in the background. To resolve this, press and hold the Return button on your remote to fully exit the app. Then return to the settings menu – your options should now be accessible.
Here are a few other reasons a function may be unavailable:
• Picture Mode may be grayed out if HDR+ is enabled.
• Zoom and Position is only available when Picture Size is set to Custom - not 16:9 or 4:3.
• Certain options may also be disabled while content is actively playing from a specific source (e.g., HDMI or app).
If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG, available 8AM – 12AM EST, 7 days a week. You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
Great tv for the price
on July 4, 2025
Posted by: BigMike
[This review was collected as part of a promotion.] Bought two of them, one for me and one for junior; we both like them.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
OLED TV Alternative!
on November 5, 2025
Posted by: Robert
[This review was collected as part of a promotion.] If you are looking for a OLED alternative with zero risk of screen burn-in this is the TV to get in 2025.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not Worth It
on January 24, 2026
Posted by: NeverBuyingSamsungAgain
Do not buy a Samsung tv. Not only does it randomly disconnect from the internet and the sound bar randomly disconnects (even when it is not related to the internet; then you can only hear background music until it just fixes itself), we can't play the xbox we connected to the tv. It automatically opens the Samsung gaming app even though our xbox is connected to the HDMI2. Looks like you can't switch between the different HDMIs anymore with a recent update as they are gone. I will NEVER buy another Samsung tv. Dissapointed and frustrated that this was a huge waste of money.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy Samsung Specialist, January 26, 2026
Hi,
Thank you for sharing your experience with the internet connection on your Samsung QN90F TV. Whether you're using Wi-Fi or a wired (LAN) connection, there are a few steps you can take to help resolve the issue:
1. Power Cycle Your Equipment. Unplug both your TV and router/modem from the wall outlet. Wait at least 30 seconds, then plug them back in and allow both devices to fully restart.
2. Check the Network Status. On your TV, go to: Home > left directional key > Settings > All Settings > Connection > Network > Network Status. This will help determine if the issue lies with the network or the TV.
3. Try a Different Connection Type. If you're using Wi-Fi, try connecting an Ethernet (LAN) cable directly from your router to the TV to test the connection. If you're using a wired connection, try switching to Wi-Fi to see if the issue persists.
4. Reestablish the Network Connection. Go to: Settings > All Settings > Connection > Network > Open Network Settings, and follow the prompts to reconnect to your Wi-Fi or wired network.
5. Update Firmware. Software updates can often resolve network bugs. To check for the latest version: Settings > Support > Software Update > Update Now
If these steps don't resolve the issue, we’d be happy to provide further assistance. Please call Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat is also available at the ‘Support’ link on our website.
~ Samsung Specialist
Thank you for sharing your experience with the internet connection on your Samsung QN90F TV. Whether you're using Wi-Fi or a wired (LAN) connection, there are a few steps you can take to help resolve the issue:
1. Power Cycle Your Equipment. Unplug both your TV and router/modem from the wall outlet. Wait at least 30 seconds, then plug them back in and allow both devices to fully restart.
2. Check the Network Status. On your TV, go to: Home > left directional key > Settings > All Settings > Connection > Network > Network Status. This will help determine if the issue lies with the network or the TV.
3. Try a Different Connection Type. If you're using Wi-Fi, try connecting an Ethernet (LAN) cable directly from your router to the TV to test the connection. If you're using a wired connection, try switching to Wi-Fi to see if the issue persists.
4. Reestablish the Network Connection. Go to: Settings > All Settings > Connection > Network > Open Network Settings, and follow the prompts to reconnect to your Wi-Fi or wired network.
5. Update Firmware. Software updates can often resolve network bugs. To check for the latest version: Settings > Support > Software Update > Update Now
If these steps don't resolve the issue, we’d be happy to provide further assistance. Please call Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. LiveChat is also available at the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Wall mount and buffering problems
on May 6, 2025
Posted by: Wontacceptmynickname
[This review was collected as part of a promotion.] I purchased the 2025 Class Neo QLED 4k QN90F. Beautiful picture. But the mounting holes are at the bottom of the set rather than in the mid section so my current wall mount places the TV higher than the space available. This is not mentioned in the specs. Samsung has yet to answer my request for wall mount information. The second issue is the buffering. If I rewind 4 or 5 frames, it takes 10 seconds + before the show continues. The response that it is on my end, my equipment is unfounded. I have all the necessary equipment, ethernet, router, etc., that is blamed. The TV I replaced had no buffering problems.
Value
3
Response from Samsung USBy Samsung Specialist, May 6, 2025
Hello there,
Thank you for sharing your experience with your QN90F TV. Please note that the Installation and Unpacking Guide included in-box with your TV provides you with these specific wall mounting/installation dimensions you're looking for.
You can also view & download it from our site here: https://downloadcenter.samsung.com/content/EM/202502/20250222034302001/BN68-20977A-00_IG_QN90D%20QN90F%2043-85inch_ZA_Eng_241224.0.pdf
For quick reference of the included/above guide - the 55" QN90F utilizes a VESA pattern of 200mm x 200mm. The distance from the top VESA holes to the top of the TV is 9.4". The distance from the bottom VESA holes to the bottom of the TV is 10.5".
Buffering during streaming is typically related to internet speed or signal strength. This can happen when your connection isn’t able to deliver data quickly enough for smooth playback.
We recommend the following steps to help improve streaming performance:
1. Use a 5GHz Wi-Fi connection, if available
2. Try a wired LAN connection for more stability
3. Reposition your router to minimize obstacles between it and the TV
4. Make sure your TV is running the latest firmware (Settings > Support > Software Update)
5. Run Device Care to optimize performance: Home > left directional key > Settings > Support > Device Care > Start Device Care
If buffering continues, you may want to contact your internet service provider to check your current speed or explore upgrade options.
If we can assist further, please call us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit the ‘Support’ section of our website for LiveChat, manuals, and more.
~ Samsung Specialist
Thank you for sharing your experience with your QN90F TV. Please note that the Installation and Unpacking Guide included in-box with your TV provides you with these specific wall mounting/installation dimensions you're looking for.
You can also view & download it from our site here: https://downloadcenter.samsung.com/content/EM/202502/20250222034302001/BN68-20977A-00_IG_QN90D%20QN90F%2043-85inch_ZA_Eng_241224.0.pdf
For quick reference of the included/above guide - the 55" QN90F utilizes a VESA pattern of 200mm x 200mm. The distance from the top VESA holes to the top of the TV is 9.4". The distance from the bottom VESA holes to the bottom of the TV is 10.5".
Buffering during streaming is typically related to internet speed or signal strength. This can happen when your connection isn’t able to deliver data quickly enough for smooth playback.
We recommend the following steps to help improve streaming performance:
1. Use a 5GHz Wi-Fi connection, if available
2. Try a wired LAN connection for more stability
3. Reposition your router to minimize obstacles between it and the TV
4. Make sure your TV is running the latest firmware (Settings > Support > Software Update)
5. Run Device Care to optimize performance: Home > left directional key > Settings > Support > Device Care > Start Device Care
If buffering continues, you may want to contact your internet service provider to check your current speed or explore upgrade options.
If we can assist further, please call us at 1-800-SAMSUNG (8AM – 12AM EST, 7 days a week), or visit the ‘Support’ section of our website for LiveChat, manuals, and more.
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
3
Remote sucks
on May 31, 2025
Posted by: Racerx9107
[This review was collected as part of a promotion.] This television is not very user friendly and the remote is awful!
Value
3
Response from Samsung USBy Samsung Specialist, June 2, 2025
Racerx9107,
We appreciate you sharing your user experience. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your QN90F TV model to view or download the available guides.
The e-Manual and Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides
If you need additional help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Specialist
We appreciate you sharing your user experience. To help you get the most from your TV, you can download the full e-Manual and more by visiting Samsung’s website then navigating to: Support > Manual & Software > TVs & Home Theater. From there, you can search for and select your QN90F TV model to view or download the available guides.
The e-Manual and Remote Control Guide are also conveniently built into your TV: Settings > Support > Tips and User Guides
If you need additional help, please contact Samsung Support at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available through the ‘Support’ link on our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US