Customer reviews from Samsung US
Samsung - 98 Class QN90F Series Neo QLED Mini LED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Average customer rating
4.7
(726 Reviews)
Rating breakdown 726 reviews
5 Stars
595
4 Stars
90
3 Stars
26
2 Stars
5
1 Star
10
95%of customers recommend this product.
(
319 out of
337)
Customer Reviews for Samsung - 98 Class QN90F Series Neo QLED Mini LED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Customer Rating
5
Amazing TV
on February 17, 2026
Posted by: Ginger
[This review was collected as part of a promotion.] Amazing picture. Easy to use and has lots of great features. Would highly recommend. Resolution is great.
Written by a customer while visiting Samsung US
Customer Rating
5
It has a great picture. Even in daylight.
on February 17, 2026
Posted by: Living room tv
[This review was collected as part of a promotion.] My TV has great picture quality. Even in day light or bright conditions the picture quality is great.
Written by a customer while visiting Samsung US
Customer Rating
3
Nice tv
on February 17, 2026
Posted by: David B
from Desoto TX
[This review was collected as part of a promotion.] It has a nice picture quality, the volume is not that great.
Features
4
Performance
4
Design
4
Value
4
Response from Samsung USBy Samsung Specialist, February 17, 2026
David B,
Thank you for choosing the Samsung QN90F TV and for sharing your feedback. If the overall volume seems low, there are several settings and features you can adjust to improve your sound experience:
Volume Features to Check:
• Auto Volume: Automatically balances volume when switching channels or inputs. Go to: Settings > All Settings > Sound > Expert Settings > Auto Volume
• Sound Modes: Choose from preset sound profiles to better suit your preferences: Settings > All Settings > Sound > Sound Mode
• AI Mode Settings: Enable AI Mode to let your TV analyze your environment and content, optimizing sound in real time. This includes:
o Adaptive Sound
o Active Voice Amplifier (AVA) – Raises dialogue levels when ambient noise is detected
o Adaptive Volume
Go to: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
Also Check:
• External Devices: If you're using a cable box, streaming device, Blu-ray player, or game console, make sure the volume on those devices isn’t turned down. Also verify that all cables are properly connected and try reseating them.
• Software Update: Make sure your TV is running the latest firmware for the best audio performance: Settings > Support > Software Update > Update Now
If you’ve tried these adjustments and are still experiencing low audio, feel free to reach out to Samsung Support for further assistance at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available on our website under ‘Support.’
~ Samsung Specialist
Thank you for choosing the Samsung QN90F TV and for sharing your feedback. If the overall volume seems low, there are several settings and features you can adjust to improve your sound experience:
Volume Features to Check:
• Auto Volume: Automatically balances volume when switching channels or inputs. Go to: Settings > All Settings > Sound > Expert Settings > Auto Volume
• Sound Modes: Choose from preset sound profiles to better suit your preferences: Settings > All Settings > Sound > Sound Mode
• AI Mode Settings: Enable AI Mode to let your TV analyze your environment and content, optimizing sound in real time. This includes:
o Adaptive Sound
o Active Voice Amplifier (AVA) – Raises dialogue levels when ambient noise is detected
o Adaptive Volume
Go to: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
Also Check:
• External Devices: If you're using a cable box, streaming device, Blu-ray player, or game console, make sure the volume on those devices isn’t turned down. Also verify that all cables are properly connected and try reseating them.
• Software Update: Make sure your TV is running the latest firmware for the best audio performance: Settings > Support > Software Update > Update Now
If you’ve tried these adjustments and are still experiencing low audio, feel free to reach out to Samsung Support for further assistance at 1-800-SAMSUNG, 8AM – 12AM EST, 7 days a week. LiveChat agents are also available on our website under ‘Support.’
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
5
All around champ
on February 17, 2026
Posted by: tj9333
from Nashville , TN
[This review was collected as part of a promotion.] TV is an absolute champ. Unboxing to wifi vonnection was maybe 15 mins. Picture is phenomenal.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great picture and features in 1 tv
on February 17, 2026
Posted by: Juanxo
[This review was collected as part of a promotion.] This tv have a superb resolution. The screen is glare free which is optimal for my living room. Perfect contrast and brightness no matter what the scene is. Upscale have not being use so far so I can't review. I do recommend this tv.
Written by a customer while visiting Samsung US
Customer Rating
4
Great picture but some quality of life issues.
on February 17, 2026
Posted by: Mcquec2
from Maple Grove, Minnesota
[This review was collected as part of a promotion.] Beautiful screen clarity. The picture is fantastic but, the sound is not the best and when connecting to a Samsung sound bar and using Q-Symphony it lowers the sound to a point that I have to disconnect the sound bar to hear or turn it up to around 80. Also, the domain screen, I wish you could change the layout so you don't have to always select "For You".
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful picture
on February 17, 2026
Posted by: Gene1118
from 5000 Red Creek springs road, Lot 54
[This review was collected as part of a promotion.] Absolutely love the picture it grabs my attention deeper into my favorite movies
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great TV
on February 17, 2026
Posted by: Bishnu
[This review was collected as part of a promotion.] Awesome TV and great sharpness. Brightness can be better from different viewing angles.
I would recommend this to a friend!
Features
3
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US