Customer reviews from Samsung US
Samsung - 98 Class QN90F Series Neo QLED Mini LED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Average customer rating
4.7
(867 Reviews)
Rating breakdown 867 reviews
5 Stars
710
4 Stars
107
3 Stars
29
2 Stars
9
1 Star
12
95%of customers recommend this product.
(
406 out of
429)
Customer Reviews for Samsung - 98 Class QN90F Series Neo QLED Mini LED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Customer Rating
4
Great TV, Terrible Home Screen Ads
on June 5, 2026
Posted by: YGEB
[This review was collected as part of a promotion.] The Samsung TV itself is very nice, as always when I buy Samsung. The big problem for me is the Home Page — I am forced to see Samsung partner ads, pictures, and apps I don’t want. Even though I purchased the TV, it feels like I’m not paying for anything because I can’t remove those displays. I will never subscribe or use them. I give that part zero. The TV is great, but if I could delete everything shown on the Home Page,art etc, I would be truly happy.
Written by a customer while visiting Samsung US
Customer Rating
3
Streaming hasn’t been a good experience
on June 5, 2026
Posted by: Sportsnut
from Lafayette La
[This review was collected as part of a promotion.] TV is great other than issue streaming constantly. Error messages every losing connection when other devises in the house are fine. Very frustrating, several times a week we have to reconnect to wireless only on this TV. Pictures is great when it works
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
2
Response from Samsung USBy Samsung Advisor, June 8, 2026
Hi Sportsnut,
Thank you for reaching out. If your TV is having trouble maintaining a wireless connection, please try the following:
1. Distance matters – Keep your TV within 50 feet of your router. Avoid placing the router behind walls, furniture, or electronic devices.
2. Minimize interference – Turn off nearby wireless devices that may disrupt the signal.
3. Power cycle both devices – Unplug the TV and router for 30 seconds, then plug them back in.
4. Run diagnostics:
o Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test
o Settings > Support > Device Care > Self Diagnosis > Wi-Fi
5. Update firmware: Settings > Support > Software Update > Update Now
6. Factory reset (if needed): Settings > All Settings > General & Privacy > Reset > Factory Data Reset
If you continue to experience issues, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat support and additional help are available at the ‘Support’ link on our website.
~ Samsung Advisor
Thank you for reaching out. If your TV is having trouble maintaining a wireless connection, please try the following:
1. Distance matters – Keep your TV within 50 feet of your router. Avoid placing the router behind walls, furniture, or electronic devices.
2. Minimize interference – Turn off nearby wireless devices that may disrupt the signal.
3. Power cycle both devices – Unplug the TV and router for 30 seconds, then plug them back in.
4. Run diagnostics:
o Settings > Support > Device Care > Self Diagnosis > Smart Hub Connection Test
o Settings > Support > Device Care > Self Diagnosis > Wi-Fi
5. Update firmware: Settings > Support > Software Update > Update Now
6. Factory reset (if needed): Settings > All Settings > General & Privacy > Reset > Factory Data Reset
If you continue to experience issues, please contact Samsung Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). LiveChat support and additional help are available at the ‘Support’ link on our website.
~ Samsung Advisor
Written by a customer while visiting Samsung US
Customer Rating
5
Great Samsung Television
on June 5, 2026
Posted by: Jim P
from Nebraska
[This review was collected as part of a promotion.] We love our Samsung television! The resolution and clarity is Amazing. Our livingroom has many windows, so a lot of light comes in during the day. The brightness and contrast of the television is fantastic during daytime viewing. We are truly amazed of the quality of our television. Thank you Samsung.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent TV!
on June 5, 2026
Posted by: Rocmom
[This review was collected as part of a promotion.] I’m so happy with this TV. The picture is crystal clear and brightness and contrast are perfect based on your preferences. The sound is actually good when just using the TV speakers. I’ve hooked up a sound bar and between that and the picture on the screen, I feel Iike I’m in a theater. The TV is extremely light so putting it on a table is very easy. Setting up the TV took no time at all. Each upgraded Samsung I buy just keeps getting better and better.
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic easy-to-navigate features
on June 5, 2026
Posted by: rainbow
[This review was collected as part of a promotion.] I am so satisfied with my product. There is fabulous clarity, color and contrast. I love my product..
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Services within the TV and the features
on June 5, 2026
Posted by: Romeo toy
from Weslaco Tx
[This review was collected as part of a promotion.] The clarity of this TV is awesome I like using the AI for the service To find channels and helping up on the set up Enjoy this TV Great features within the system
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
New tv
on June 5, 2026
Posted by: Tony
from Merriam,Ks.
[This review was collected as part of a promotion.] We are enjoying our 65in Samsung tv. it has a clear and beautifull picture.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not a good tv
on June 5, 2026
Posted by: Loren
[This review was collected as part of a promotion.] The Quality is not up to par. The image is blurry and has a refresh rate that is annoying.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
3
Response from Samsung USBy Samsung Specialist, June 5, 2026
We appreciate your input on the picture quality of Samsung’s QN90F TV. If the image isn’t meeting your expectations, there are several adjustments you can make to improve your viewing experience.
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
First, please ensure your TV is running the latest firmware, as updates may include important picture quality enhancements. Go to: Home > Left directional button > Settings > Support > Software Update > Update Now
Then, select a Picture Mode that best fits your environment: Home > Home > left directional key > Settings > All Settings > Picture > Picture Mode
1. Standard – Default mode for general viewing
2. Dynamic – Brighter and clearer in well-lit rooms
3. Eco – Optimized for energy saving
4. Movie – Best for watching in dark environments
5. Filmmaker Mode – Preserves content exactly as intended by creators
You can also enhance your experience by enabling AI Mode, which automatically adjusts picture and sound based on your surroundings and usage patterns: Settings > All Settings > Advanced Features > AI Mode Settings > AI Mode
If these adjustments don’t improve your picture quality, feel free to contact Samsung Customer Support at 1-800-SAMSUNG (8AM – 9PM EST Mon – Fri, 8AM – 6PM Sat – Sun). You can also LiveChat with an agent or find helpful guides by visiting the ‘Support’ section of our website.
~ Samsung Specialist
Written by a customer while visiting Samsung US