Customer reviews from Samsung US
Samsung - 98 Class QN90F Series Neo QLED Mini LED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Average customer rating
4.8
(218 Reviews)
Rating breakdown 218 reviews
5 Stars
184
4 Stars
22
3 Stars
9
2 Stars
1
1 Star
2
94%of customers recommend this product.
(
33 out of
35)
Customer Reviews for Samsung - 98 Class QN90F Series Neo QLED Mini LED 4K UHD SamsungVision AI Smart Tizen TV (2025)
Customer Rating
4
Can’t turn off power save
on January 13, 2026
Posted by: Sues
from Seattle
I recently bought this tv, why can’t I turn off power save? I literally have it on ”off” in settings but it still comes up and will turn off my tv if I don’t choose the on screen option to keep it on! I love this tv, but this is driving me bonkers
Response from Samsung USBy Samsung Specialist, January 13, 2026
Sues,
We appreciate your review of Samsung’s QN90F TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
We appreciate your review of Samsung’s QN90F TV. So we can better understand the issues you’re experiencing and provide you with troubleshooting assistance, please reach out to Samsung Customer Support at 1-800-SAMSUNG, available daily from 8AM - 12AM EST. You can also chat with a LiveChat agent by clicking the ‘Support’ link on our website for:
• Live Chat
• Manuals, Software, & Warranty Info
• Creating a Service ticket
~ Samsung Specialist
Written by a customer while visiting Samsung US
Customer Rating
1
85" QN90F's 2 defective TV's in a row
on January 18, 2026
Posted by: Dissatisfied
Apparently quality control of TV sub components is an issue at Samsung. My older Samsung 75" LED had led dispersion lenses falling off inside the panel and creating bright spots (a very common problem I discovered, a "glue" degradation problem (???) that requires complete disassembly of the set to repair) so I decide to upgrade to the new "flagship" QN90F 85". TV #1 delivered brand new, HDMI ARC port was defective. Returned it. Replacement TV #2 arrives is great for 2 months and then suddenly a 2 ft black square appears on the screen. It is a failed mini-LED grid that is no longer lighting up to backlight the LCD panel. On a 2 month old "flagship" TV, second TV failure in a row ???, and after the previous Samsung started dropping off LED dispersion lenses. I wont mention the name of the bargain basement brand that has been playing flawlessly everyday for 12 years in another room that cost 40% of the flagship Samsungs. No excuse and I will move to another premium brand permanently. Thankfully I bought from a retailer that is the best that there is and I am not stuck waiting for parts and repair on a brand new TV. My advice stay clear.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Specialist, January 19, 2026
Hi there,
We regret to hear about your experience with the Samsung QN90F TV. Samsung stands behind the quality and performance of our products and offers a 1-year limited warranty covering manufacturer defects when purchased new from an authorized seller. You can enter your model number to review the full terms here: https://www.samsung.com/us/support/warranty/
If you haven’t already, please contact Samsung Customer Support at 1-800-SAMSUNG (available 8AM – 12AM EST daily) or via LiveChat on our website under the ‘Support’ section. We’d welcome the chance to assist.
~ Samsung Specialist
We regret to hear about your experience with the Samsung QN90F TV. Samsung stands behind the quality and performance of our products and offers a 1-year limited warranty covering manufacturer defects when purchased new from an authorized seller. You can enter your model number to review the full terms here: https://www.samsung.com/us/support/warranty/
If you haven’t already, please contact Samsung Customer Support at 1-800-SAMSUNG (available 8AM – 12AM EST daily) or via LiveChat on our website under the ‘Support’ section. We’d welcome the chance to assist.
~ Samsung Specialist
Written by a customer while visiting Samsung US