Customer reviews from defender-usa.com
Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 4 Metal Cameras - Black
Average customer rating
4.7
(1,277 Reviews)
Rating breakdown 1,277 reviews
5 Stars
976
4 Stars
238
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,132 out of
1,176)
Customer Reviews for Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 4 Metal Cameras - Black
Customer Rating
5
Best camera for smart budget buyers :)
on April 14, 2024
Posted by: Anonymous
from Ontario Canada
I'm never one to write a review this but this camera is 11/10 the pro's
no WiFi internet connection so no man in the middle attacks in home network
No BS monthly subscription for cloud storage
Because all footage is stored locally and none there is not Internet connection you can live free knowing that there is no peeping Tom watching your cameras
IR works well the ir LED's could be brighter but that's an easy fix with a ir light bar
The detection on the camera is to good it's amazing I have it set to low in day time and med in night time high will tell you if the air moves at all
Cross talk works extremely well shocking that not only is it clear but the speaker on the camera doesn't sound like complete garbald crap it's clean crisp and works well
The setup prosses is short and extremely easy pairing is a walk in the park everything is well documented and well thought out
The price is "high" but not recurring so will save you hundreds in just a few short years
Video is all stored locally on an SD card this is it's biggest pro as replacement sd cards are extremely cheap and you can have many takes 5 seconds to swap out
Cons the SD card that comes with it is in usable as it's way to small and would need to be wiped every few days if not a week I wouldn't know as I bought a 128gb SD card and that got us a Month and a half of recording if your not broke like me tho buying a 512 gb SanDisk SD card is not much money on Amazon and would get you close to a year of recordings buying 2 would give you easy hot swap storage
Would have preferred m.2 SSD storage tho I have no idea how expensive this would make the set up and for most users they might be scared to change an m.2 but throwing in a cheap 1tb m.2ssd would be way better than sd as it's far more reliable
The power cord is laughably short I have a very small house and it was to short for the shorter run however the power cord is a common cable so I just bought a extension for it male to female barrel plug
BIGGEST CON there is no info on witch barrel jack the camera uses anywhere I had to measure it myself and hope I got the right one I did but still please put this info in your parts list
Written by a customer while visiting defender-usa.com
Posted by: Cory wonsey
from Tallahassee florida
Verified Purchase:Yes
Works as it should very happy wiþh it. The old camera got broken and ordered this new set up and added my 2 old cameras
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Posted by: Hicks
from Mississippi
Verified Purchase:Yes
This is truly a great camera system, the sound, the quality of the video, it’s everything they say it is. I would recommend this system to anyone looking for a way to protect their home or business.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Posted by: Larry D
from Camano Island Wa
Verified Purchase:Yes
Exceptional system! Good quality video, easy to set up and simple controls.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Posted by: Anonymous
from Owosso Michigan
Verified Purchase:Yes
Not the system for playback poor connection from cameras to monitor
Response from defender-usa.comBy Defender, December 23, 2022
Hi Mark,
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details. We have provided troubleshooting steps via email!
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST. We have sent a follow up email and please get back to us there!
Looking forward to hearing back from you soon.
Kind Regards,
Yvonne M. | Defender Customer Experience Expert
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details. We have provided troubleshooting steps via email!
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST. We have sent a follow up email and please get back to us there!
Looking forward to hearing back from you soon.
Kind Regards,
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Biff
from Mohawk ny
Verified Purchase:Yes
Very nice ,had it all set up and working in no time
Written by a customer while visiting defender-usa.com
Customer Rating
5
Easy to use
on June 20, 2024
Posted by: Karan
from Niagara On The Lake
I bought this camera a month ago and it has exceed my expectations, the whole set up is extremely easy to use and I love 10.1" monitor!
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
AWESOME SYSTEM
on July 21, 2024
Posted by: Wesley I
from Dawson Creek, BC Canada
Great easy systemTo set up and great coverage of places we needed to see from the comfort of our home.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com