Customer reviews from defender-usa.com
Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 4 Metal Cameras - Black
Average customer rating
4.7
(1,278 Reviews)
Rating breakdown 1,278 reviews
5 Stars
977
4 Stars
238
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,132 out of
1,176)
Customer Reviews for Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 4 Metal Cameras - Black
Customer Rating
5
Everything look fine AWESOME VIEW !
on September 12, 2020
Posted by: May may
from Eastover SC
Gender:Female
I got this a few weeks ago and so happy that I did
Just one question I wanted a larger monitor ,how can I change my monitor
Or is their a adapter I can use ,
Thanks
Just one question I wanted a larger monitor ,how can I change my monitor
Or is their a adapter I can use ,
Thanks
I would recommend this to a friend!
Response from defender-usa.comBy CX, September 14, 2020
Hello May may! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! The PhoenixM2 does not have the capability to connect to a larger monitor, however, you can remove the SD card and place it into a computer or laptop to view footage on a larger screen! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Better than expected
on September 14, 2020
Posted by: Rodd
from N.E. Washington St.
Gender:Male
Very clear picture,
Next time my fence gets knocked over there will be video the judge can have a look at.
Second camera is for watching the wildlife.
Very happy with the system,, so far
Next time my fence gets knocked over there will be video the judge can have a look at.
Second camera is for watching the wildlife.
Very happy with the system,, so far
I would recommend this to a friend!
Response from defender-usa.comBy CX, September 15, 2020
Hello Rod! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
3
Trouble recording
on September 27, 2020
Posted by: Debharkie
Gender:Male
We set it up but we have tried everything to get record Shows recording but nothing shows up on SIM card
Response from defender-usa.comBy CX, September 28, 2020
Hi Debharkie,
We are so sorry to see this, please reach out to our Customer Experience Experts through Live Chat on our Defender Cameras website. We can't wait to get you up and running!
Melissa C. | Defender Customer Experience Expert
We are so sorry to see this, please reach out to our Customer Experience Experts through Live Chat on our Defender Cameras website. We can't wait to get you up and running!
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: massu
Verified Purchase:Yes
it's perfect for what i need(surveillance front of my garage entrance ,outside 120feet from monitor)
no problem for connecting camera monitor even in very cold temperatur(-25c).very satisfy
no problem for connecting camera monitor even in very cold temperatur(-25c).very satisfy
Response from defender-usa.comBy CX, November 9, 2020
Hello Massu!
Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your purchase of the Phoenix. Without you and our other customers, Defender would not be the name it is today! We are thrilled to hear this has fit your needs perfectly.
Amanda M | Defender Customer Experience Support Expert
Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your purchase of the Phoenix. Without you and our other customers, Defender would not be the name it is today! We are thrilled to hear this has fit your needs perfectly.
Amanda M | Defender Customer Experience Support Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Very good resolution and good price
on January 23, 2021
Posted by: dean3141
from Central Florida
I ordered the four camera system last month from Defender Cameras. I took it out of the box and played with it. It works so far. The cameras can send wireless videos signals through two or three concrete block walls with no problem. I will update the review after it is all set up.
I would recommend this to a friend!
Response from defender-usa.comBy CX, January 25, 2021
Hello dean3141! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to hear you are happy with the range. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2. Without you and our other customers, Defender would not be the name it is today!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Bruce Grey Hypnosis reviews the Defender system
on March 28, 2021
Posted by: Tracy R
from Saugeen Shores ON
Verified Purchase:Yes
It's so easy to set these Defender systems up. Literally plug them into the electrical outlet and it will start recording. I use these to record sessions is multiple rooms of the clinic. Motion sensor activation. Files recorded for me. Super easy and slick. Canadian made too! What more could a person want?
I would recommend this to a friend!
Response from defender-usa.comBy CX, March 29, 2021
Hello Tracy! Thank you for taking the time to leave a rating! Our customer feedback is what matters most to us here at Defender!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Shame_on_me
Gender:Male
Verified Purchase:Yes
I don't know yet. I bought this because I had two cameras from my previous purchase. The DVR/monitor didn't last a year. I'm just hoping it was just a bad unit, I'd hate to get taken twice.
Response from defender-usa.comBy CX, May 19, 2021
Hello Mark,
We appreciate your honest rating.
We sincerely are sorry to hear that you had issues with a previous system and we have followed to your inquiry by e-mail. We look forward to assisting further and to help you get the most of your current Defender PhoenixM2 Security System with 2 Cameras.
Looking forward to hearing back from you soon.
Kind Regards,
Maha M. | Customer Experience Manager
We appreciate your honest rating.
We sincerely are sorry to hear that you had issues with a previous system and we have followed to your inquiry by e-mail. We look forward to assisting further and to help you get the most of your current Defender PhoenixM2 Security System with 2 Cameras.
Looking forward to hearing back from you soon.
Kind Regards,
Maha M. | Customer Experience Manager
Written by a customer while visiting defender-usa.com
Posted by: MadMax0622
Verified Purchase:Yes
Very easy to setup and easy to install night vision is good as well
Response from defender-usa.comBy CX, May 28, 2021
Hello Mark! Thank you for taking the time to write a review, we appreciate the feedback. We are excited to hear that you have had a positive experience with setting up the camera and great night vision range.
We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Security System with 4 Cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Security System with 4 Cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com