Customer reviews from defender-usa.com
Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 4 Metal Cameras - Black
Average customer rating
4.7
(1,281 Reviews)
Rating breakdown 1,281 reviews
5 Stars
978
4 Stars
238
3 Stars
29
2 Stars
16
1 Star
20
96%of customers recommend this product.
(
1,133 out of
1,178)
Customer Reviews for Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 4 Metal Cameras - Black
Customer Rating
5
The best cameras
on August 16, 2019
Posted by: Pearl7
from Georgia
Gender:Female
Length of ownership:1 month
I own four of these cameras. They are easy to set up and work right out of the box. You cant go wrong with these cameras. No need for wifi which to me was a great selling point. I do not want my videos to go to cloud. SD card is
So easy to use. The videos are sharp. Night vision is good. Happy I found these and will buy more for my barn.
So easy to use. The videos are sharp. Night vision is good. Happy I found these and will buy more for my barn.
I would recommend this to a friend!
Response from defender-usa.comBy CrossP, Customer Experience, August 19, 2019
Hi Shirley, thank you for taking the time to leave a review and for being a loyal member of the Defender family. We hope to help you protect what matters most for years to come.
Written by a customer while visiting defender-usa.com
Customer Rating
5
Easy Setup and Installation
on August 15, 2019
Posted by: Chase9
from Parkersburg, WV
Gender:Male
Length of ownership:1 month
Item shipped in a safe and secure well packed box. This was a concern to me because I have had items destroyed by very rough shipping and handling in the past. Fast and easy setuo and installation. I did have to download the 'Firmware Upgrade' from their website. It kept saying 'Out of Range' often enough that it was a huge nuisance. Camera was installed 60' away from the monitor on the outside corner of my house which has vinyl siding. The upgrade did help a lot but every now and then I still get the 'Out of Range'. Camera picture is excellent. Night vision is much better than expected. Overall a quality product.
I would recommend this to a friend!
Response from defender-usa.comBy CrossP, Customer Experience, August 15, 2019
Hi Steve, thank you for taking the time to leave us a review. your feedback is greatly appreciated. Sorry about the range issues you've been having, feel free to reach out to us at prioritysupport@defender-usa.com and we will help you resolve this issue.
Written by a customer while visiting defender-usa.com
Customer Rating
5
By far the best system for older folks.
on August 11, 2019
Posted by: Anonymous
from Winnipeg, MB
Gender:Male
Length of ownership:1 week
I talked my 84 year old Auntie into going with this system as she would have trouble dealing with app controls on her iPad or a confusing DVR menu. It is easy to set up and install for her compared to wired systems and the controls on the monitor/recorder are very intuitive and easy for her to learn. The video quality is better than expected. Fantastic little system. I may get one myself!
I would recommend this to a friend!
Response from defender-usa.comBy CrossP, Customer Experience, August 12, 2019
Hi Terri, we're honored that you chose us to help protect your Auntie and what she values most!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Easy installation
on August 9, 2019
Posted by: Deb30
from SC
Gender:Female
Length of ownership:1 week
Easy to set up, clear images . We like knowing when people come to the door.
I would recommend this to a friend!
Response from defender-usa.comBy CrossP, Customer Experience, August 12, 2019
Hi Debbie, thank you for your review. Glad to see you are enjoying your Defender Wireless System
Written by a customer while visiting defender-usa.com
Customer Rating
5
Truly a Plug & Play High Quality Compact Security
on August 4, 2019
Posted by: Tosky
from Thibodaux
Gender:Male
Length of ownership:1 week
Shopped around for a few months to replace an older Harbor Freight purchased 'inexpensive' 4 camera wired system; did not want to re-run wires, so looked into a few brands of wireless. PHOENIXM22C, purchased through Sam's Club, chosen mainly because return policy is great. I temporarily had the monitor plugged into a long extension cord where I could actually have the camera and monitor side by side while adjusting the camera tilt, etc. for the perfect coverage scan I was looking for. Really impressed for the money spent; a little more print information on the specifics would be a nice touch!
I would recommend this to a friend!
Response from defender-usa.comBy CrossP, Customer Experience, August 6, 2019
Hi James, thank you for your review. We're happy to hear you are enjoying your new wireless security system!
Written by a customer while visiting defender-usa.com
Customer Rating
3
Easy to use and without Internet
on August 3, 2019
Posted by: weewee
from Tippecanoe IN
Length of ownership:6 months
I bought this in November but only started using it after coming home from Florida in April. Easy to set up. Love knowing when someone drives in our yard. HOWEVER the monitor keeps blinking off and on...sometimes just stays off until we replug it. Went thru all the steps re-pair the camera and monitor but still continues to give us interrupted screen play
Not sure if I would recommend it based on dependability
Not sure if I would recommend it based on dependability
Response from defender-usa.comBy CrossP, Customer Experience, August 6, 2019
Hi Marry, I am sorry to hear you're having these issues! please reach out to us at: https://www.defender-usa.com/support/. We will help you resolve these issues asap!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Excellent Night Vision
on August 1, 2019
Posted by: GuilfordManager
from Guilford, Maine
Gender:Male
Length of ownership:1 week
We have two complete systems on our municipal offices for greater security for the staff. The night vision in the vault area is excellent! - Town Manager of Guilford, Maine
I would recommend this to a friend!
Response from defender-usa.comBy Cross P, Customer Experience Team, August 1, 2019
Happy to hear we are helping protect your municipal offices and all the people who work there! Thank you for the review
Written by a customer while visiting defender-usa.com
Customer Rating
1
Phoenix security camera
on July 27, 2019
Posted by: Mikey 1
from St. Catharines Ontario Canada
Gender:Male
Length of ownership:1 year or longer
I bought this unit July 2018 and had it for one week and it malfunctioned I ordered a second camera and it malfunctioned after a week It is now July 2019 It has been turned off until July 1st/19 Reconnected unit and it failed to operate after 2 days I ordered unit through Amazon and don’t know how to replace under warranty
No, I would not recommend this to a friend.
Response from defender-usa.comBy Cross P, Customer Experience Team, July 29, 2019
Hi Ron, I'm very sorry to hear we've let you down! Please reach out to us hon our support page: https://www.defender-usa.com/support/ to discuss replacing your unit and your warranty.
Written by a customer while visiting defender-usa.com