Customer reviews from defender-usa.com
Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 4 Metal Cameras - Black
Average customer rating
4.7
(1,277 Reviews)
Rating breakdown 1,277 reviews
5 Stars
976
4 Stars
238
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,132 out of
1,176)
Customer Reviews for Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 4 Metal Cameras - Black
Customer Rating
5
Defender phoenix
on November 23, 2017
Posted by: Danio524
Gender:Male
Length of ownership:1 month
this camera is everything and then more that is advertised for the picture is clear the setup is a breeze. the quality of the cameras is excellent I have a large view of my yard in the dark and a very clear view of it in the. The detection is very accurate and I like the way records to uto one minute if there is anything moving in view. I would recommend this camera to anybody.
Written by a customer while visiting defender-usa.com
Customer Rating
2
Screen blacked out after 9 months
on November 25, 2017
Posted by: Dmarie
from San Antonio, TX, United States
Gender:Female
Length of ownership:6 months
I bought this in February 2017 and was very happy with the product and features until yesterday afternoon....the monitor blacked out and won't turn on at all. Wish we were able to view the footage to these over the phone/ipad...now we have working cameras but nothing to monitor them from.
No, I would not recommend this to a friend.
Written by a customer while visiting defender-usa.com
Customer Rating
5
Perfect!
on November 25, 2017
Posted by: Dj Highwayman
from Somewhere in PA
Gender:Male
Length of ownership:1 week
Just what I was looking for! I didn't want a WiFi system, and this meets my needs. System is extremely easy to set up. Monitor is the right size to put practically anywhere. The cameras are smaller than expected, which is a plus. Overall I give this system 5 stars. Now I can catch the Christmas bandits who steal packages from my neighbors and me this time of year.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
1
Nice system...but..
on November 26, 2017
Posted by: Lacasseg
from Montreal
Gender:Male
Length of ownership:1 year or longer
The installation is easy, the image quality is quite good but the cameras all fail within a year, yes you will get a replacement but the replacements will fails also with différant problems. I installed the cameras where they are not exposed to either sun or rain so they should last....Too bad because this system would be great but since it fails I would not recommend it.
No, I would not recommend this to a friend.
Written by a customer while visiting defender-usa.com
Customer Rating
5
Excellent System!
on November 27, 2017
Posted by: blwboo
from North Carolina, United States
Gender:Female
Length of ownership:3 months
We bought this for my elderly mother. She had been having issues with people trying to break into her home. This is the best camera system I have ever seen. The quality of the pictures from these cameras are incredible. The motion detection works like a charm and being able to speak to and converse with people outside your door through this camera is a real perk. It really gives my mom a sense of security. I feel better about her living there alone as well.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
We bought two units and both are great
on November 27, 2017
Posted by: Bodo
from Welland, Ontario
Gender:Male
Length of ownership:3 months
We were originally looking for svat cameras which we had in Oshawa.But the Defenders are just as good, if not better.
We started with two cameras and are on process to add #3 and #4.
We started with two cameras and are on process to add #3 and #4.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great product and great service
on November 27, 2017
Posted by: Happy customer 1
from Nanaimo, BC, Canada
Gender:Male
Length of ownership:6 months
I bought this product for home and have been very happy with the product. I must say though I had one camera stop working after about 6 months but to my surprise I called defender customer service and spoke to Daniela and she was extremely kind and helpful. She got my return started immediately and I had no troubles during this whole process. I also spoke with Dawna at customer service she also was extremely kind and helpful. So customer service at Defender is A+ in my books. Also my return camera was a brand new camera not a refurbished on I was shocked to realize it was bran new. Thank you Defender customer service for your great and kind service.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Fantastic Support
on November 27, 2017
Posted by: Paul44
from Oxford, MA, United States
Gender:Male
Length of ownership:1 year or longer
As most people have stated, the set-up of the M2 is simple, great picture, and fantastic customer support. I have had my unit nearly a year and it was purchased to detect both neighbors and a stray cat that I was feeding in my shed. Twice I had a problem with the detection picking up the movement of the cats entering my shed. The first time it occurred, after many camera re-adjustments, it worked properly. A month ago, I had the same problem and no matter how many times I adjusted the camera it would not work. I contacted customer support, they first asked me to try a few different adjustments, which did not work. I once again contacted them and they sent me a firmware upgrade file to upgrade my system. This file allowed me to set the detection sensor for both day and night. This upgrade did the trick, now i have the sensitivity set on low and it detects with no problem. very glad I purchased this unit, and I cannot say enough for the great customer service.
I would recommend this to a friend!
Written by a customer while visiting defender-usa.com