Customer reviews from defender-usa.com
Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 4 Metal Cameras - Black
Average customer rating
4.7
(1,281 Reviews)
Rating breakdown 1,281 reviews
5 Stars
978
4 Stars
238
3 Stars
29
2 Stars
16
1 Star
20
96%of customers recommend this product.
(
1,133 out of
1,178)
Customer Reviews for Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 4 Metal Cameras - Black
Posted by: Little Lulu
from Arkansas
Verified Purchase:Yes
The electrician that wired the cameras in was very impressed with the system. He had not seen this specific system, but was familiar with the type of set-up.
When I noticed the company was based in Canada, I assumed the system was also manufactured in Canada, although I did not find the information anywhere, so was a bit disappointed when the printing on box stated “Country of origin, China.”
I have had issues with the monitor, specifically the joy stick, which I find very difficult and awkward at times. It seems to be made for small nimble fingers. I believe the design/size of the joy stick could be improved.
The information upon purchase was that a manual would accompany the product. The only manual was a 6 page 3 ¾ X 5 ¾ with such small print was almost illegible. However, I was given the link through online chat to download a complete manual.
Speaking of online chats. It is impossible to pick up the phone and call tech support like most companies. You can request through chat that someone call and they were very prompt in doing so. But there seems to be no help on weekends or holidays; the chat is only weekdays and ends about 4 p.m. eastern. And one chat person gave wrong information regarding the hours on my card, thus I did not take the card out and put in computer soon enough and image was gone before I captured picture of a trespasser on my driveway.
Even after all the issues, I believe it is a good system and like the set-up of a monitor instead of viewing on phone or computer. I believe it will serve the purpose for which it is intended.
When I noticed the company was based in Canada, I assumed the system was also manufactured in Canada, although I did not find the information anywhere, so was a bit disappointed when the printing on box stated “Country of origin, China.”
I have had issues with the monitor, specifically the joy stick, which I find very difficult and awkward at times. It seems to be made for small nimble fingers. I believe the design/size of the joy stick could be improved.
The information upon purchase was that a manual would accompany the product. The only manual was a 6 page 3 ¾ X 5 ¾ with such small print was almost illegible. However, I was given the link through online chat to download a complete manual.
Speaking of online chats. It is impossible to pick up the phone and call tech support like most companies. You can request through chat that someone call and they were very prompt in doing so. But there seems to be no help on weekends or holidays; the chat is only weekdays and ends about 4 p.m. eastern. And one chat person gave wrong information regarding the hours on my card, thus I did not take the card out and put in computer soon enough and image was gone before I captured picture of a trespasser on my driveway.
Even after all the issues, I believe it is a good system and like the set-up of a monitor instead of viewing on phone or computer. I believe it will serve the purpose for which it is intended.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, April 25, 2022
Hello Lulu,
Thank you for your review. we are happy to hear that you are impressed with the overall system. Our company is based in Canada, however the system is manufactured in China. Thank you so much for your feedback. I will pass this information onto our research and development team, as we are always looking to improve. We are happy to offer our customers support Monday through Friday, including most holidays. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M. | Defender Customer Experience Expert
Thank you for your review. we are happy to hear that you are impressed with the overall system. Our company is based in Canada, however the system is manufactured in China. Thank you so much for your feedback. I will pass this information onto our research and development team, as we are always looking to improve. We are happy to offer our customers support Monday through Friday, including most holidays. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4
Super easy!!
on July 25, 2022
Posted by: Travisc
from Council Bluffs Iowa
Gender:Male
Very easy to set up. Very easy to navigate the monitor. The only thing that makes them not be at five, is the sensitivity of the motion detection of their cameras. I have four identical cameras. Each one is either under sensitive or oversensitive. Had to move cameras around to adapt for the situation. I’ll have one camera set on low sensitivity and it picks up cars 120 feet away. The next one is set hi and it won’t pick me up 25 feet away. Read all of their manuals and cannot figure it out other than what I did.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, July 26, 2022
Hello Travisc, Thank you for your review! We are happy to hear that you found the system easy to set up, navigate and use. The distance the cameras will pick up does depend on several environmental factors, for further assistance please reach out to our support team and we would be happy to provide a customized solution. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Cindy J
from Aburg
Verified Purchase:Yes
Video is clear ,they work great, easy to set up , only problem i have is getting the SD card out.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, November 8, 2022
Hello Cindy,
Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Please press in on the SD card, and release, the card will pop out slightly for easy removal. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Please press in on the SD card, and release, the card will pop out slightly for easy removal. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Lowry
from Eastern Ontario
Gender:Male
Verified Purchase:Yes
It has solved our need to view the area in front of the garage. Some areas of improvement to note. The inability not to invert the image so we could install it under the eves is a disadvantage. The alert is very sensitive even at the lowest setting - insects set it off. The night vision is grainy. Is it the dew settling that we see like a cloud?
I would recommend this to a friend!
Response from defender-usa.comBy Defender, September 19, 2022
Hello Lowry,
Thank you for your review. I am happy to hear it solved the issue with being able to view in front of your garage. Thank you for your feedback regarding the Phoenix, as we are always looking to improve. If a bug is directly in front of the camera it will trigger the motion alert, as it is a change in the pixels. Please reach out to our team for further support, as we are always happy to help. Best Regards, Amanda M | Defender Customer Experience Expert
Thank you for your review. I am happy to hear it solved the issue with being able to view in front of your garage. Thank you for your feedback regarding the Phoenix, as we are always looking to improve. If a bug is directly in front of the camera it will trigger the motion alert, as it is a change in the pixels. Please reach out to our team for further support, as we are always happy to help. Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Simon A
from Quebec, canada
Gender:Male
Verified Purchase:Yes
I bought the open box 4 cams. It was in good condition, no scratches or damaged items. The screen size is a little bit small for the 4 cams at once on screen. But in general it's ok.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, November 14, 2022
Hello Simon! Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Mrs Lopez
from Santa Fe
Gender:Female
Verified Purchase:Yes
My daughter lives off grid and doesn't have internet so this system is perfect for her
I would recommend this to a friend!
Response from defender-usa.comBy Defender, November 21, 2022
Hello Mrs Lopez! Thank you for your 5-star review. We are so glad to hear you are happy with the 4K. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your 4K. Thank you for choosing Defender to protect what matters most!
Amanda M. | Defender Customer Experience Expert
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Creemore
from Ontario, Canada
Gender:Male
Verified Purchase:Yes
The cameras are sturdy and seem well made, and the wireless recording and monitoring function has impressive range. Unfortunately, falling snow sets off the motion detection, necessitating turning off the outdoor camera much of the time. Also, any power interruption shuts down the monitor, which must be manually turned back on... a problem for extended absences. I am still waiting for a tech support response on the snow question, which I submitted a couple of weeks back. Over all, a product that could easily be great, but has fallen short for us in real world use.
No, I would not recommend this to a friend.
Response from defender-usa.comBy Defender, December 5, 2022
Hello Creemore,
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here?
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST.
Looking forward to hearing back from you soon.
Kind Regards,
Amanda M. | Customer Experience Expert
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here?
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8am to 4pm EST.
Looking forward to hearing back from you soon.
Kind Regards,
Amanda M. | Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Sue B
from Potosi Mo
Gender:Female
Verified Purchase:Yes
I have had this system for a few months now. I am very happy with it. I'm definitely glad I bought it!! I tell everyone I know about it. There is only one issue with it that I wish it had. I wish it had a light for the buttons.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, April 20, 2023
Hello Sue, Thank you for your review. We are so happy to hear that you love the system and share your thoughts with everyone! Thank you for your feedback. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M | Defender Customer Experience Supervisor
Best Regards, Amanda M | Defender Customer Experience Supervisor
Written by a customer while visiting defender-usa.com