Customer reviews from defender-usa.com
Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 4 Metal Cameras - Black
Average customer rating
4.7
(1,277 Reviews)
Rating breakdown 1,277 reviews
5 Stars
976
4 Stars
238
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,132 out of
1,176)
Customer Reviews for Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 4 Metal Cameras - Black
Posted by: Lucas49
from Morganton , NC
Gender:Male
Verified Purchase:Yes
The system was easy to install and use. The only thing I don't like about it is that the cameras have to have access to an outlet. So it would be easy for someone to just unplug if no one is at home rendering the cameras useless. I would strongly suggest a battery option so that there's no exposed power cords that an intruder could cut or simply unplug from an outside out let. Other than the need for the access to an outlet I like the system because it performs well and does all that it supposed to.
Response from defender-usa.comBy Cx, September 1, 2021
Hello Lucas! Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. We appreciate your feedback regarding the battery backup, I have passed this on to our Research and Development team as we are always looking to improve. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4
Great value for the price, does what it says!
on September 14, 2021
Posted by: Paul H
from Cheyenne, Wyoming
Gender:Male
Verified Purchase:Yes
It's a great little system for what is designed for. I've had several similar systems over the past 15 years, this one definitely has its pluses and simplifies the whole process. This one has no network connectivity to be concerned about and no battery to keep the display powered while moving to a different out let or in a short power outage (a minor bummer). However, having no battery is also a plus even though you lose some convenience, because I've had systems that when that battery goes out on the display the whole system shuts down even if plugged into an outlet. So then you have to go out on the web to find a replacement battery from other source and they aren't easy to find. When you need to get the recordings, you pop out the SD card and you've got them, no internet connection needed. So, knowing that the Defender Phoenix system is not battery powered is reassuring since I won't have to worry about a dead battery killing the whole system down the line. And knowing it is not networked online keeps things very simple. Also, the VGA resolution is good because it allows you to store alot more recordings in the same space on the disk, even though sometimes I'd like to have 1080p just for kicks. So just be sure to read and confirm this system has what you need, and you'll be very happy like me! If you want more bells and whistles, then make sure you find one that lists all your wishes before you buy.
I would recommend this to a friend!
Response from defender-usa.comBy CX, September 15, 2021
Hello Paul,
Thank you for taking the time to review the Phoenix, we appreciate your attention to detail. We are thrilled to hear you see the all the wonderful features offered by our Phoenix system! Its is a wonderful, internet free system. Never having to worry about a dead battery was a feature we hope all customers enjoy. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Thank you for taking the time to review the Phoenix, we appreciate your attention to detail. We are thrilled to hear you see the all the wonderful features offered by our Phoenix system! Its is a wonderful, internet free system. Never having to worry about a dead battery was a feature we hope all customers enjoy. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Villy
from Flirid
Verified Purchase:Yes
Haven’t installed this one yet but already use one and it does a good job. Can’t keep the spider webs off of the cameras tho. Drives us nuts!
Response from defender-usa.comBy CX, October 18, 2021
Hello Villy! Thank you for taking the time to review the Phoenix security system. I am sorry to hear about the spider issue. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
3
It's OK, but could be much better if!
on November 2, 2021
Posted by: RichW
from Cocoa, Fl.
Gender:Male
My daughter bought this for me for a gift. It is nice but, only an SD card for recording. Why not a USB port to attach my 8 TB external hard drive that would constantly record even when I'm away. When you get a monitor like that please let me know. Thanks.
I would recommend this to a friend!
Response from defender-usa.comBy CX, November 3, 2021
Hello Rich, Thank you for your review. We appreciate your feedback and have passed this recommendation on to our Research and Development team as we are always looking to improve. Please note you can use up to a 128 GB SD card in the Phoenix monitor, this would provide you with approximately 1408 hours of recording. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: jimsite777
from Litchfield Illinois
Gender:Male
Verified Purchase:Yes
Needs To Have A Instruction / Trouble Shooting Papers. I Have To Call Every Time Something Comes Up OR? Needs To Be Fixed !
I would recommend this to a friend!
Response from defender-usa.comBy CX, January 18, 2022
Hello jimsite777! Thank you for taking the time to write a review, we appreciate the feedback. Please use the following link from our support site that includes set up videos and full user manuals:
https://support.defendercameras.com/hc/en-us/categories/360002995451-PhoenixM2. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
https://support.defendercameras.com/hc/en-us/categories/360002995451-PhoenixM2. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Cameras. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Little Lulu
from Arkansas
Verified Purchase:Yes
The electrician that wired the cameras in was very impressed with the system. He had not seen this specific system, but was familiar with the type of set-up.
When I noticed the company was based in Canada, I assumed the system was also manufactured in Canada, although I did not find the information anywhere, so was a bit disappointed when the printing on box stated “Country of origin, China.”
I have had issues with the monitor, specifically the joy stick, which I find very difficult and awkward at times. It seems to be made for small nimble fingers. I believe the design/size of the joy stick could be improved.
The information upon purchase was that a manual would accompany the product. The only manual was a 6 page 3 ¾ X 5 ¾ with such small print was almost illegible. However, I was given the link through online chat to download a complete manual.
Speaking of online chats. It is impossible to pick up the phone and call tech support like most companies. You can request through chat that someone call and they were very prompt in doing so. But there seems to be no help on weekends or holidays; the chat is only weekdays and ends about 4 p.m. eastern. And one chat person gave wrong information regarding the hours on my card, thus I did not take the card out and put in computer soon enough and image was gone before I captured picture of a trespasser on my driveway.
Even after all the issues, I believe it is a good system and like the set-up of a monitor instead of viewing on phone or computer. I believe it will serve the purpose for which it is intended.
When I noticed the company was based in Canada, I assumed the system was also manufactured in Canada, although I did not find the information anywhere, so was a bit disappointed when the printing on box stated “Country of origin, China.”
I have had issues with the monitor, specifically the joy stick, which I find very difficult and awkward at times. It seems to be made for small nimble fingers. I believe the design/size of the joy stick could be improved.
The information upon purchase was that a manual would accompany the product. The only manual was a 6 page 3 ¾ X 5 ¾ with such small print was almost illegible. However, I was given the link through online chat to download a complete manual.
Speaking of online chats. It is impossible to pick up the phone and call tech support like most companies. You can request through chat that someone call and they were very prompt in doing so. But there seems to be no help on weekends or holidays; the chat is only weekdays and ends about 4 p.m. eastern. And one chat person gave wrong information regarding the hours on my card, thus I did not take the card out and put in computer soon enough and image was gone before I captured picture of a trespasser on my driveway.
Even after all the issues, I believe it is a good system and like the set-up of a monitor instead of viewing on phone or computer. I believe it will serve the purpose for which it is intended.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, April 25, 2022
Hello Lulu,
Thank you for your review. we are happy to hear that you are impressed with the overall system. Our company is based in Canada, however the system is manufactured in China. Thank you so much for your feedback. I will pass this information onto our research and development team, as we are always looking to improve. We are happy to offer our customers support Monday through Friday, including most holidays. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M. | Defender Customer Experience Expert
Thank you for your review. we are happy to hear that you are impressed with the overall system. Our company is based in Canada, however the system is manufactured in China. Thank you so much for your feedback. I will pass this information onto our research and development team, as we are always looking to improve. We are happy to offer our customers support Monday through Friday, including most holidays. Thank you for choosing Defender to protect what matters most.
Best Regards, Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4
Super easy!!
on July 25, 2022
Posted by: Travisc
from Council Bluffs Iowa
Gender:Male
Very easy to set up. Very easy to navigate the monitor. The only thing that makes them not be at five, is the sensitivity of the motion detection of their cameras. I have four identical cameras. Each one is either under sensitive or oversensitive. Had to move cameras around to adapt for the situation. I’ll have one camera set on low sensitivity and it picks up cars 120 feet away. The next one is set hi and it won’t pick me up 25 feet away. Read all of their manuals and cannot figure it out other than what I did.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, July 26, 2022
Hello Travisc, Thank you for your review! We are happy to hear that you found the system easy to set up, navigate and use. The distance the cameras will pick up does depend on several environmental factors, for further assistance please reach out to our support team and we would be happy to provide a customized solution. Thank you for choosing Defender to protect what matters most. Best Regards, Amanda M | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Cindy J
from Aburg
Verified Purchase:Yes
Video is clear ,they work great, easy to set up , only problem i have is getting the SD card out.
I would recommend this to a friend!
Response from defender-usa.comBy Defender, November 8, 2022
Hello Cindy,
Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Please press in on the SD card, and release, the card will pop out slightly for easy removal. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Please press in on the SD card, and release, the card will pop out slightly for easy removal. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com