Customer reviews from defender-usa.com
Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 4 Metal Cameras - Black
Average customer rating
4.7 out of 5
4.7
(1,277 Reviews)
Open Ratings Snapshot
Rating breakdown 1,277 reviews
5 Stars
976
4 Stars
238
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product. 
(
1,132 out of 1,176
)
Best Buy Privacy Policy
Customer Reviews for Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 4 Metal Cameras - Black
Customer Rating
4 out of 5
4
Have YOUR security?
on July 7, 2021
Posted by: Lowell
from Bennington Vt.
Gender:Male
Verified Purchase:Yes
I have a uniden setup i bought 6 yrs ago for about the same money and it has touch screen. I wish my new defender was touch screen also. The defender has better clarity. All together satisfied. Thanks Defender.
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 8, 2021
Hello Lowell,

Thank you for your feedback and your review. I am happy to hear you enjoy the picture quality. I will pass on your feedback to our Research and Development team regarding the touch screen as we are always looking to improve. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!

Amanda M. | Defender Customer Experience Expert


Written by a customer while visiting defender-usa.com
Customer Rating
5 out of 5
5
on July 12, 2021
Posted by: Wendy
from Nc
Gender:Female
Easy to pair and very easy to install. Didn't have a plug at my back door so hooked it to a heavy duty extension cord and ran it under the house and plug in with the one for the front of the house.
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 13, 2021
Hi Wendy! Thank you for taking the time to review the Defender PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Cameras. We are so glad to hear you are happy with the system and the plug-and-play Phoenixm2 wireless cameras. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!

Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
2 out of 5
2
A real let down
on July 13, 2021
Posted by: Anonymous
from Moose Jaw
Gender:Male
Verified Purchase:Yes
This is the system I am looking for with no wifi required but the cameras are not very clear and the monitor does not work properly with motion sensing and recording.
Response from defender-usa.comBy CX, July 14, 2021
Hi Myron,

We appreciate your honest review.

We sincerely want to help and we would appreciate understanding all of the details.

Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8 am to 4 pm EST. We will also send a follow-up email with troubleshooting steps.

Looking forward to hearing back from you soon.


Kind Regards,
Maha M. | Customer Experience Manager
Written by a customer while visiting defender-usa.com
Customer Rating
5 out of 5
5
I’ve had my Defender 4 1/2 years still loving it
on July 23, 2021
Posted by: Rudy K
from Winnsboro Texas
Gender:Male
Problem free quality product looking for another one for back yard. Super simple just plug and play
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 26, 2021
Hi Rudy! Thank you for taking the time to write a review, we appreciate the feedback. We are excited to hear that you have had a positive experience with using the system for a few years and the easy plug-and-play set-up. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Non-WiFi. Plug-In Power Security System. Without you and our other customers, Defender would not be the name it is today!

Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4 out of 5
4
Good buy for the money
on July 26, 2021
Posted by: Emme D
from Waterborough, NB
Verified Purchase:Yes
The cameras work great and are easily adjustable . They perform exactly as described . The zoom could be clearer in picture but for the most part they are a great protection addition.
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 26, 2021
Hello Emme! Thank you for taking the time to rate the Defender PhoenixM2 Non-WiFi. Plug-In Power Security System. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!

Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5 out of 5
5
Easy Install; Clear View
on July 29, 2021
Posted by: PMP from MA
from Massachusetts
Gender:Male
Verified Purchase:Yes
Easy to Install out of the box, better Day/Night visibility than our previous Defender system from 10 years ago. Great $ entry point. Talk option a must for front door.
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 30, 2021
Hello PMP from MA! This review made our day!. We are so glad to hear you are happy with the plug and play system, the night vision range and the reasonable price point. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Cameras. Our customer feedback is what matters most to us here at Defender!

Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5 out of 5
5
Easy setup great quality video and audio
on August 11, 2021
Posted by: Judym
from Illinois
Gender:Female
Great product easy setup great video audio quality
I would recommend this to a friend!
Response from defender-usa.comBy CX, August 12, 2021
Hello Judy,

Thank you for your wonderful review. We are thrilled to hear you love the product, easy setup, and quality! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix. Without you and our other customers, Defender would not be the name it is today!

Amanda M. | Defender Customer Experience Expert



Written by a customer while visiting defender-usa.com
Customer Rating
5 out of 5
5
Easy !
on August 12, 2021
Posted by: Non tech savy
Verified Purchase:Yes
Easy to set up and operate. I am 65 and have very little Tech knowledge and I had no problem. Love it and feel secure now. Thank You.
Response from defender-usa.comBy CX, August 13, 2021
Hello Non-tech Savy! This review made our day! We are excited to hear that you have had a positive experience with setting up the camera and the peace of mind Defender can provide. We would greatly appreciate you speaking with your friends and family about your experience with Defender and your PhoenixM2 Non-WiFi. Plug-In Power Security System with 2 Cameras. Without you and our other customers, Defender would not be the name it is today!

Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
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