Customer reviews from defender-usa.com
Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 4 Metal Cameras - Black
Average customer rating
4.7
(1,278 Reviews)
Rating breakdown 1,278 reviews
5 Stars
977
4 Stars
238
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,132 out of
1,176)
Customer Reviews for Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 4 Metal Cameras - Black
Posted by: Barbe
Verified Purchase:Yes
Cameras viewing is great day and night; only the screws are weak, 2 things I did not like,No viewing on phone, extension cords should be optional, to get them longer if needed, I could of used more of this. returns are a bit of a bother, to much of the questioning and to much of proving they did not meet my satisfaction
Response from defender-usa.comBy CX, November 16, 2020
Hello Barbe! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Great customer service from Melissa C.l
on November 20, 2020
Posted by: Joe W
from Ashland, Ky.
Gender:Male
I just installed it today. Everything seems fine for now. Wish I could have got a bigger screen.
I would recommend this to a friend!
Response from defender-usa.comBy CX, November 23, 2020
Hello, Joe! Thank you for taking the time to review the Defender Phoenixm2 security system with 2 cameras. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today! If you would like to speak with a customer experience expert, please use the chat feature on our site. Chat support is available from Monday to Friday from 8 AM to 4 PM EST. We are always happy to help in any way we can.
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4
Works Well
on November 22, 2020
Posted by: Anonymous
from Woodland Park, CO
Gender:Male
Color is very good and the night vision is works well
I would recommend this to a friend!
Response from defender-usa.comBy CX, November 23, 2020
Hello Rich Broyles! Thank you for taking the time to review the Defender Phoenixm2 Security System with 2 cameras. We are so glad to hear you are happy with the system and the night vision range. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Anonymous
from Sacramento CA
Gender:Male
Verified Purchase:Yes
Easy installation, very clear, very easy directions, i will buy another one soon.
I would recommend this to a friend!
Response from defender-usa.comBy CX, November 25, 2020
Hi Phil,
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here?
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8 am to 4 pm EST.
Looking forward to hearing back from you soon.
Kind Regards,
Raj J. | CEO of Defender
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here?
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8 am to 4 pm EST.
Looking forward to hearing back from you soon.
Kind Regards,
Raj J. | CEO of Defender
Written by a customer while visiting defender-usa.com
Customer Rating
4
Cameras Great - Installation Parts incorrect.
on November 28, 2020
Posted by: Anonymous
Verified Purchase:Yes
The cameras work as advertised and I do like them. I have them installed and they are operating. I would recommend the cameras to anyone installing their own surveillance system. My problem is that I ordered two of the extension lines that were listed with them. The two extension lines are for some other system and at present I have household extension cords across my front porch. Instructions to swap these out are rather foggy plus a trip or two to UPS or USPS is now in the works.
Response from defender-usa.comBy CX, November 29, 2020
Hello! Thank you for taking the time to leave a rating! Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Brendaf
from Alberta Canada
Gender:Female
Verified Purchase:Yes
You were pleasant and and well trained. Very helpful.
I would recommend this to a friend!
Response from defender-usa.comBy CX, December 3, 2020
Hello Brenda! Thank you for taking the time to review the Phoenix security system. We are so glad to hear you are happy with the Phoenix. Our customer feedback is what matters most to us here at Defender! We would greatly appreciate you speaking with your friends and family about your experience with Defender and your Phoenix and our customer service. Without you and our other customers, Defender would not be the name it is today!
Amanda M. | Defender Customer Experience Expert
Amanda M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Redneck Steve
from Rockaway beach missouri
Gender:Male
Verified Purchase:Yes
The video is very grainy and hard to distinguish. Not a clear picture at all and the alerts go off after whatever it is that set them off are gone.
No, I would not recommend this to a friend.
Response from defender-usa.comBy CX, December 8, 2020
Hi Redneck Steve,
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here?
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8 am to 4 pm EST.
Looking forward to hearing back from you soon.
Kind Regards,
Raj J. | CEO of Defender
We appreciate your honest review.
We sincerely want to help and we would appreciate understanding all of the details. Would you mind giving us more information about what happened here?
Please reach out to our Customer Experience Experts so we can make it right! We are available through email or live chat Monday to Friday from 8 am to 4 pm EST.
Looking forward to hearing back from you soon.
Kind Regards,
Raj J. | CEO of Defender
Written by a customer while visiting defender-usa.com
Posted by: Markingolden
Verified Purchase:Yes
Absolutely love this system and would very highly recommend it...great pic and really love the fact it's on a card and not a dvd...very easy to work...100% happy
Response from defender-usa.comBy CX, December 15, 2020
Hello Markingolden! Thank you for taking the time to rate the Defender PhoenixM2 Security System with 2 Cameras. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com