Customer reviews from defender-usa.com
Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 4 Metal Cameras - Black
Average customer rating
4.7
(1,277 Reviews)
Rating breakdown 1,277 reviews
5 Stars
976
4 Stars
238
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,132 out of
1,176)
Customer Reviews for Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 4 Metal Cameras - Black
Posted by: Anonymous
from Western NY like Niagra Falls area
Gender:Male
Verified Purchase:Yes
Monitor is easy to navigate. Camera range is what I needed. I enjoyed the length of cord that came with the cameras. Lost a star because no owners manual only a quick start guide came with it and l wish the cord that plugs into the back of the monitor had a 90 on it. When I tip the monitor it hits the mounting bracket and won't tip all the way.
Response from defender-usa.comBy CX, October 26, 2020
Hello James hum! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! All of our manuals and helpful how to videos can be found on our Defender Cameras website! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Anonymous
from Niagara, Canada
Gender:Male
Verified Purchase:Yes
If I could resolve determining how to record I would be ecstatic !
I would recommend this to a friend!
Response from defender-usa.comBy CX, October 27, 2020
Hi there! Thank you for taking the time to review your PhoenixM2! We are sorry to see that you are having trouble with your recording. Please reach out to our Customer Experience Experts through Live Chat on our Defender Cameras website. We are available Monday to Friday from 8 am to 4 pm EST and are looking forward to assisting you!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Anonymous
from British Columbia, Canada
Gender:Female
Verified Purchase:Yes
The camera’s are super sensitive, they do what they’ve supposed to do and thats to record. I’m glad I invested in them, with a rise in Crime around us I feel somewhat more secure. Cost of these Cameras is within a reasonable price range compared to others I’ve looked at.
I would recommend this to a friend!
Response from defender-usa.comBy CX, October 27, 2020
Hello! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Anonymous
from Okanogan B.C. Canada
Gender:Female
Verified Purchase:Yes
Camera’s are very sensitive and record everything.
I would recommend this to a friend!
Response from defender-usa.comBy CX, October 28, 2020
Hello! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Please reach out to our Customer Support Experts, we are available Monday to Friday from 8 am to 4 om EST and we would love to assist you with your motion set up! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!
Melissa C. | Defender Customer Experience Expert
Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: scubalm
Verified Purchase:Yes
Had the 2 camera system needed another to get better view around the outside of house
Response from defender-usa.comBy CX, November 2, 2020
Hello Scubalm! Thank you for taking the time to review the Defender Phoenixm2 wireless security system. We are so glad to hear you are happy with the system. Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4
Clear picture
on November 1, 2020
Posted by: Tim L
from Hudson, Florida
Gender:Male
The picture is clear. Cameras hard to confine the area wanted without picking up unwanted motion. Easy to install and use.
I would recommend this to a friend!
Response from defender-usa.comBy CX, November 2, 2020
Hello Tim! Thank you for taking the time to review the Defender Phoenixm2 wireless security system. We are so glad to hear you are happy with the system and I would be happy to help get the most out of the system. If you are experiencing any false motion detection, you would be able to adjust the motion sensitivity on the monitor. This can be done by:
1. Press the Menu button
2. Select Detect
3. Select the camera(s) you would like to set the sensitivity level for. Using the UP or DOWN navigation arrows, highlight the camera you would like to adjust
4. Select the desired sensitivity level
Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Support Expert
1. Press the Menu button
2. Select Detect
3. Select the camera(s) you would like to set the sensitivity level for. Using the UP or DOWN navigation arrows, highlight the camera you would like to adjust
4. Select the desired sensitivity level
Our customer feedback is what matters most to us here at Defender! Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Support Expert
Written by a customer while visiting defender-usa.com
Posted by: JClark
from Prosser, Wa
Gender:Male
Verified Purchase:Yes
Easy setup. Already looking at expanding my system.
Response from defender-usa.comBy CX, November 3, 2020
Hello JClark! Thank you for taking the time to write a review, we appreciate the feedback. We are excited to hear that you have had a positive experience with setting up your Defender Phoenixm2 wireless system. If you would like to speak with a Customer Experience Expert live, please use the chat feature on our site. Chat support is available from Monday to Friday from 8 AM to 4 PM EST. Without you and our other customers, Defender would not be the name it is today!
Yvonne M. | Defender Customer Experience Expert
Yvonne M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Posted by: Larry L
Gender:Male
Verified Purchase:Yes
Easy to install and setup. Great coverage and detection.Great for the price only wish it had battery backup.
Written by a customer while visiting defender-usa.com