Customer reviews from defender-usa.com
Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 4 Metal Cameras - Black
Average customer rating
4.7 out of 5
4.7
(1,277 Reviews)
Open Ratings Snapshot
Rating breakdown 1,277 reviews
5 Stars
976
4 Stars
238
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product. 
(
1,132 out of 1,176
)
Best Buy Privacy Policy
Customer Reviews for Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 4 Metal Cameras - Black
Customer Rating
5 out of 5
5
All three cameras work good .
on July 25, 2020
Posted by: Turbo
from Florida
Gender:Male
Verified Purchase:Yes
Easy to set up . Good sound . Color is good. The night vision is not that good but does work . Overall the system is good quality for the money !
I would recommend this to a friend!
Response from defender-usa.comBy CX, July 28, 2020
Hello Turbo! Thank you for taking the time to review your PhoenixM2 security system. We are so glad to see that you are enjoying the peace of mind that Defender strives to provide our customers with! Our customer feedback is what matters most to us here at Defender and, we would greatly appreciate you speaking with your friends and family about your experience with Defender Without you and our other customers, Defender would not be the name it is today!

Melissa C. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
2 out of 5
2
installation difficult. No instructions with it.
on July 28, 2020
Posted by: Jewels
from Utah
Gender:Female
I was hoping to be as pleased with this product as my past Uniden product. The installation could only be mounted on the side of the house and not up under the eaves. That was frustrating and the fact that I haven't been able to locate the serial number anywhere to register it for the warranty is frustrating. Doesn't come in packging that has any information on it. Very little information at all !!! Shouldn't have to go to a computer to install it. Not everyone has access to computers, except at local libraries,(not with Covid though)
No, I would not recommend this to a friend.
Response from defender-usa.comBy CX, August 5, 2020
Hello Jewels,

We are sorry that we could not meet your expectations. Please contact us and we will do whatever it takes within 1 day to make this right for you.

Sincerely,
Maha-Customer Experience Support Manager
Written by a customer while visiting defender-usa.com
Customer Rating
5 out of 5
5
Looks like HD
on July 28, 2020
Posted by: Happy customer 2
Verified Purchase:Yes
Easy and works great super clear picture like HD, fast shipping, super easy set up, easy transaction thank you Defender...
Response from defender-usa.comBy CX, August 5, 2020
Hello Happy Customer 2 :)

We are so happy that you are loving your new system! Our PhoenixM2 is a popular system and many customers like yourself love the clear picture and the simple set up. Welcome to the Family!

Best Regards,
Maha M. | Customer Experience Support Manager
Written by a customer while visiting defender-usa.com
Customer Rating
5 out of 5
5
Great Product !!!
on July 29, 2020
Posted by: Leah
from Chanute, KS
Gender:Female
I bought my first one 2 years ago - for outside - with one camera in front, and one in back. Now, with a new grandbaby, I bought another for indoor use. It will be great for a baby monitor, and for extra security for me to use at night - inside my home.
I would recommend this to a friend!
Response from defender-usa.comBy CX, August 5, 2020
Hi Leah,

Thank you for taking the time to review your system and your continued support. We are thrilled that you love our systems and are using them for indoor and outdoor use to protect what matters most. :)

Best Regards,
Maha M. | Customer Experience Support Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5 out of 5
5
Has all the Bells and Whistles
on July 31, 2020
Posted by: amalthea
from Elkhart County, In
Gender:Female
Just received the camera and monitor. Easy set-up everything looks good, will add more after I mount the camera.
I would recommend this to a friend!
Response from defender-usa.comBy CX, August 5, 2020
Hi Amalthea,

Thank you for taking the time to review your product. We are happy to see that you loved the simplicity of setting it up and all the bells and whistles that the Phoenix offers! Welcome to the Defender Family.

Best Regards,
Maha M. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5 out of 5
5
Setup was easy basically plug and play
on August 1, 2020
Posted by: Haa1
from Ontario, Canada
Setup super easy unit and two cameras basically set them up themselves. Went through menu to setup options: time, date, quality of picture and so forth. I have just done an inside scan to make sure everything is working before setting it out to view the world. So far pleased and will probably purchase two more cameras when they are available.
I would recommend this to a friend!
Response from defender-usa.comBy CX, August 5, 2020
Hello Haa1,

Thank you for taking the time to review your new PhoenixM2 security system. I am glad to see that you are already using your system and love it so much that you may purchase two more cameras.

Our additional cameras will become available around August 31st and would love to help you with any questions you may have. Chat in with our experts Monday to Friday from 8am to 4pm.

Best Regards,
Maha M. | Defender Customer Experience Support Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4 out of 5
4
Rugged with sharp video and clear audio
on August 3, 2020
Posted by: Christy12070
from Kokomo
Gender:Female
I like the curb appeal of these camera. They don't look cheap like some of the plastic ones on the market . The video is very sharp and the 2 way audio is crystal clear. I'm only giving it 4 stars because the power adapter extension cords need to be longer have an option to purchase longer cords. Other than that It is a great camera and in my opinion worth the money.
I would recommend this to a friend!
Response from defender-usa.comBy CX, August 5, 2020
Hello Cristy,

Thank you for taking the time for reviewing your new PhoenixM2 security system. We are excited to see that you are enjoying your new system and love the sharp video. We also appreciate your feedback on the longer cords and this information has been passed along to our team.

Welcome to the Defender Family!
Maha M. | Defender Customer Experience Support Expert
Written by a customer while visiting defender-usa.com
Customer Rating
4 out of 5
4
No wifi needed
on August 5, 2020
Posted by: Patti72
from Beaverville, Il
Gender:Female
Bought this 2 weeks ago arrived in the mail yesterday. Still trying to get it to record only with motion. Watched video and still confused. Hopefully will figure out in the next few days. Love that I don't need wifi to work.
I would recommend this to a friend!
Response from defender-usa.comBy CX, August 5, 2020
Hello Patti,

We are so excited that you are enjoying your new Phoenix camera. Many of our customer like yourself love the fact that you can secure your home and not rely on Internet. I've included a link to our video on how to set up motion recording however, if you prefer to speak directly with one of our experts, chat in with us Monday to Friday from 8am to 4pm and we will walk you through the steps.

https://support.defendercameras.com/hc/en-us/articles/360041856272-PhoenixM2-How-to-Set-Up-the-Defender-PhoenixM2-Wireless-Security-System-for-Motion-Recording

Best Regards,
Maha M. | Customer Experience Support Expert
Written by a customer while visiting defender-usa.com
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