Customer reviews from defender-usa.com
Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 4 Metal Cameras - Black
Average customer rating
4.7
(1,277 Reviews)
Rating breakdown 1,277 reviews
5 Stars
976
4 Stars
238
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,132 out of
1,176)
Customer Reviews for Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 4 Metal Cameras - Black
Customer Rating
5
Best you can get for the money
on December 17, 2019
Posted by: Presmack
from Kamloops, BC
Gender:Male
Length of ownership:1 month
Purchased a few weeks ago with one camera to monitor the gate for entering our property. It replaced a much older lorex system with much less range and picture quality. Does exactly what I want... Record with motion at the gate and creates a sound to alert me. Instructions are few, but not necessary as it's very intuitive. Hope it lasts for years to come. Great affordable product!
I would recommend this to a friend!
Response from defender-usa.comBy CX, December 19, 2019
Hello Ross, thanks for taking the time time to write a review. We are happy that the PhoenixM2 is working well for you. Should you require any support please reach out to our team via email, phone or live chat!
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
so easy
on December 19, 2019
Posted by: barbqh
from port charlotte, florida
Gender:Female
Length of ownership:1 month
works right out of the box - so simple. plug it in and go.
I would recommend this to a friend!
Response from defender-usa.comBy CX, December 20, 2019
Hello Barbara, thanks for taking the time to write a review. We are happy that you PhoenixM2 was an easy setup. If you should have any questions or require support please reach out to our team by email, phone or live chat!
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Nice and easy
on December 19, 2019
Posted by: Reverie
from Hudson, Quebec, Canada
Gender:Female
Length of ownership:1 month
What a cute little device. It's not everything I need in a security camera, but for the price it is excellent value for a beginner. I don't think the camera is suited to outdoor use in a Canadian winter so I have mine positioned to look out the back window of my house. That room is unheated but less cold than outside. Even though the window gets a bit frosty when it's -20 C, the slight heat given off by the cameras is enough to keep the glass clear just in front of them. I have no trouble watching down to my property line on the monitor during the daylight hours, instead of going down to my back room incessantly to look out the window. That's what I bought it for, and it serves the purpose.
The night vision doesn't work through a window but I'll be able to use it in the warmer months when I can attach the cameras outside.
My life is better since I bought this product. I look forward to expanding my knowledge of security systems so I can invest in something more elaborate and powerful in the near future. In the meantime, the Phoenix device is very adequate for helping me watch over my property, which is particularly vulnerable to trespassers of the malicious sort.
I would recommend this to a friend!
Response from defender-usa.comBy CX, December 20, 2019
Hello Jessica, thanks for taking the time to write a review. We are pleased that this have made your life better, we strive to make products that can provide piece of mind. If you should require support please contact us by email, phone or live chat!
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
1
No Printed Manual
on December 21, 2019
Posted by: Dougie
from Milford PA
Gender:Male
Length of ownership:1 month
Unable to set it up, It came with no printed manual. Called Defender and requested one. They said they would send me a printed manual 2 weeks ago. I never received it. Getting ready to return the unit. Very disappointed . Will never buy another security system from this company.
No, I would not recommend this to a friend.
Response from defender-usa.comBy CX, December 23, 2019
Hello Douglas, we apologize for the delay in getting the manual to you. We are not sure why it was not received. we have sent another copy of the manual out today. Again we apologize.
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Very happy with system
on December 22, 2019
Posted by: Anonymous
from 107 Shadrsck st Shelbyville, TN 37169
Gender:Male
Length of ownership:1 week
Mail ordered system and received much earlier than expected. Was very easy to set up. I enjoy my new system. I just can’t get it to play back prior events,
Can you please help me with that part???
Can you please help me with that part???
Response from defender-usa.comBy CX, December 23, 2019
Hello James, thanks you for taking the time to write a review. If you need assistance please contact our support team by email or phone.
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
Defender Security System
on December 22, 2019
Posted by: Possum
from Illinois
Gender:Male
Length of ownership:1 week
Just received ours 12/21/19, very easy setup and got it all going within 2 hour's, the camera's paired as soon as they were connected and are nice, very clear, and the infrared at night is very good. very much worth the money. The monitor and all the function's are easy to understand even without the manual which we downloaded. All's good and satisfactory so far.
I would recommend this to a friend!
Response from defender-usa.comBy CX, December 23, 2019
Hello Gilbert, thanks for writing a review. We are happy that the system is meeting your expectations. Should you require any assistance please contact our support by phone or email.
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com
Customer Rating
5
easy to use with excellent function
on December 22, 2019
Posted by: kbh143
from Rutland Ohio
Gender:Male
Length of ownership:1 week
Hello,
I installed this easily and its range from the farthest camera to the monitor is excellent.
The motion detection works excellent
The picture is excellent
The sound is excellent
Motion detection works well
The intercom works well
I will be adding 3 more cameras soon
I installed this easily and its range from the farthest camera to the monitor is excellent.
The motion detection works excellent
The picture is excellent
The sound is excellent
Motion detection works well
The intercom works well
I will be adding 3 more cameras soon
I would recommend this to a friend!
Response from defender-usa.comBy Lauren A, Defender Customer Experience Expert, December 23, 2019
Hello Howard, and thank you for taking the time to review the Defender Phoenix wireless security system. We are happy to hear you are pleased with the sound and picture quality, as well as the motion detection and the range of the cameras. Please reach out to our Customer Support team via chat, e-mail or phone should you require any additional service.
Written by a customer while visiting defender-usa.com
Customer Rating
5
Really easy to set up
on December 23, 2019
Posted by: Time2sew2000
from Pennsylvania
Gender:Male
Length of ownership:1 week
Really easy to set up, great sound and really good picture!
I would recommend this to a friend!
Response from defender-usa.comBy CX, December 23, 2019
Thanks for the review Ray. We are happy that you are enjoying the PhoenixM2. If you should require support please contact us by phone, email or live chat!
Martin R. | Defender Customer Experience Expert
Martin R. | Defender Customer Experience Expert
Written by a customer while visiting defender-usa.com