Customer reviews from defender-usa.com
Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 4 Metal Cameras - Black
Average customer rating
4.7
(1,277 Reviews)
Rating breakdown 1,277 reviews
5 Stars
976
4 Stars
238
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,132 out of
1,176)
Customer Reviews for Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 4 Metal Cameras - Black
Customer Rating
5
Truly a Plug & Play High Quality Compact Security
on August 4, 2019
Posted by: Tosky
from Thibodaux
Gender:Male
Length of ownership:1 week
Shopped around for a few months to replace an older Harbor Freight purchased 'inexpensive' 4 camera wired system; did not want to re-run wires, so looked into a few brands of wireless. PHOENIXM22C, purchased through Sam's Club, chosen mainly because return policy is great. I temporarily had the monitor plugged into a long extension cord where I could actually have the camera and monitor side by side while adjusting the camera tilt, etc. for the perfect coverage scan I was looking for. Really impressed for the money spent; a little more print information on the specifics would be a nice touch!
I would recommend this to a friend!
Response from defender-usa.comBy CrossP, Customer Experience, August 6, 2019
Hi James, thank you for your review. We're happy to hear you are enjoying your new wireless security system!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Easy installation
on August 9, 2019
Posted by: Deb30
from SC
Gender:Female
Length of ownership:1 week
Easy to set up, clear images . We like knowing when people come to the door.
I would recommend this to a friend!
Response from defender-usa.comBy CrossP, Customer Experience, August 12, 2019
Hi Debbie, thank you for your review. Glad to see you are enjoying your Defender Wireless System
Written by a customer while visiting defender-usa.com
Customer Rating
5
By far the best system for older folks.
on August 11, 2019
Posted by: Anonymous
from Winnipeg, MB
Gender:Male
Length of ownership:1 week
I talked my 84 year old Auntie into going with this system as she would have trouble dealing with app controls on her iPad or a confusing DVR menu. It is easy to set up and install for her compared to wired systems and the controls on the monitor/recorder are very intuitive and easy for her to learn. The video quality is better than expected. Fantastic little system. I may get one myself!
I would recommend this to a friend!
Response from defender-usa.comBy CrossP, Customer Experience, August 12, 2019
Hi Terri, we're honored that you chose us to help protect your Auntie and what she values most!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Easy Setup and Installation
on August 15, 2019
Posted by: Chase9
from Parkersburg, WV
Gender:Male
Length of ownership:1 month
Item shipped in a safe and secure well packed box. This was a concern to me because I have had items destroyed by very rough shipping and handling in the past. Fast and easy setuo and installation. I did have to download the 'Firmware Upgrade' from their website. It kept saying 'Out of Range' often enough that it was a huge nuisance. Camera was installed 60' away from the monitor on the outside corner of my house which has vinyl siding. The upgrade did help a lot but every now and then I still get the 'Out of Range'. Camera picture is excellent. Night vision is much better than expected. Overall a quality product.
I would recommend this to a friend!
Response from defender-usa.comBy CrossP, Customer Experience, August 15, 2019
Hi Steve, thank you for taking the time to leave us a review. your feedback is greatly appreciated. Sorry about the range issues you've been having, feel free to reach out to us at prioritysupport@defender-usa.com and we will help you resolve this issue.
Written by a customer while visiting defender-usa.com
Customer Rating
5
The best cameras
on August 16, 2019
Posted by: Pearl7
from Georgia
Gender:Female
Length of ownership:1 month
I own four of these cameras. They are easy to set up and work right out of the box. You cant go wrong with these cameras. No need for wifi which to me was a great selling point. I do not want my videos to go to cloud. SD card is
So easy to use. The videos are sharp. Night vision is good. Happy I found these and will buy more for my barn.
So easy to use. The videos are sharp. Night vision is good. Happy I found these and will buy more for my barn.
I would recommend this to a friend!
Response from defender-usa.comBy CrossP, Customer Experience, August 19, 2019
Hi Shirley, thank you for taking the time to leave a review and for being a loyal member of the Defender family. We hope to help you protect what matters most for years to come.
Written by a customer while visiting defender-usa.com
Customer Rating
5
DEFENDER PhoenixM2
on August 18, 2019
Posted by: Jbellykelly
from Erie, Pa.
Gender:Male
Length of ownership:1 week
Packaged well. Easy to Understand and Install. Camera and Monitor are Very Clear. Overall a Very Good Quality Product.
I would recommend this to a friend!
Response from defender-usa.comBy CrossP, Customer Experience, August 19, 2019
Hi Kenneth, thank you for taking the time to leave a review. We are happy to see you are enjoying your system!
Written by a customer while visiting defender-usa.com
Customer Rating
4
Easy setup
on August 19, 2019
Posted by: Janet682
from St. Louis MO
Gender:Female
Bought system with 2 cameras after my car was “egged” . However I feel like it probably needs the other 2 cameras to get a better view of the surroundings. Where are they available?
I would recommend this to a friend!
Response from defender-usa.comBy CrossP, Customer Experience, August 19, 2019
Hi Clark, thank you for your interest in Defender! You can add up to 4 cameras with the PhoenixM2, the model number for the camera is PhoenixM2C.
Written by a customer while visiting defender-usa.com
Customer Rating
5
works grate
on August 19, 2019
Posted by: Scooter55
from Waterloo Iowa
Gender:Male
Length of ownership:1 month
I bought it about a week ago and set the cameras in windows looking out just to try it out picture was grate during day didn't work so well at night ,reflected off glass, mounted cameras out side and it is awesome picture is clear and can see everything day and night wish I would have done this sooner and may be would have caught whoever broke into my car .
I would recommend this to a friend!
Response from defender-usa.comBy CrossP, Customer Experience, August 20, 2019
Hi Scott, thank you for taking the time to leave a review. We're sorry to hear about the incident but are honored you've that chosen Defender to help protect what you value most!
Written by a customer while visiting defender-usa.com