Customer reviews from defender-usa.com
Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 4 Metal Cameras - Black
Average customer rating
4.7
(1,277 Reviews)
Rating breakdown 1,277 reviews
5 Stars
976
4 Stars
238
3 Stars
29
2 Stars
16
1 Star
18
96%of customers recommend this product.
(
1,132 out of
1,176)
Customer Reviews for Defender - PhoenixM2 Non-WiFi. Plug-In Power Security System with 4 Metal Cameras - Black
Customer Rating
2
Sd card reading
on July 15, 2019
Posted by: Unicorn
from Vancouver WA
Gender:Male
Length of ownership:1 month
I got the system a month ago. Everything are good for looking on the table until yesterday when I tried to watch the video from SD card. I can't. Something about CVL and MPG. It is so frustrating. Is there any one has the same problem. And how you do to make it worth when you can really see the video has been recorded. Thanks.
No, I would not recommend this to a friend.
Response from defender-usa.comBy Cross P, Customer Experience Team, July 17, 2019
Hi Dee, I'm apologize for this inconvenience, please reach out to us here: https://www.defender-usa.com/support/ so that we can get you watching that footage asap!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Works great
on July 20, 2019
Posted by: took
from PA
Gender:Male
Length of ownership:1 week
Love it. The screen is clear, does everything it claims to do.
I would recommend this to a friend!
Response from defender-usa.comBy Cross P, Customer Experience Team, July 22, 2019
Thank you for the review Thomas, we're happy you like your PHOENIXM22C Two Camera Digital Wireless Security System!
Written by a customer while visiting defender-usa.com
Customer Rating
5
PERFECT STANDALONE SECURITY CAMERA SYSTEM
on July 23, 2019
Posted by: ThomasP
from Washington
Gender:Male
Length of ownership:1 month
I have been using the Defender system for around 22 months and I am totally satisfied with the product. It functioned right out of the box - literally plug-and-play. It comes with 2 cameras, which is all I needed, but you can expand it with 2 more cameras purchased separately.
The unit and cameras have performed flawlessly. RECENTLY, I DECIDED TO ADD A SECOND SET OF CAMERAS AND PURCHASED ANOTHER DEFENDER W/2 CAMERAS. The additional cameras "paired" easily with the original Defender. I ordered the complete set as the original system is approaching the end of the extended warranty period - will use it as a backup system. We live in a semi-isolated area and trespassers have always been a concern. Since installing the Defender, we rest easy knowing that no one can approach the house day or night without an automatic camera alert and recording. We also enjoy watching the recordings of wild life that frequent our yard day and night.
I literally spent days researching all security camera offerings on Amazon and other online shopping vendors. Almost all of the offerings were for security cameras which relied on the CLOUD to store the recordings and a cell phone app to access them. Most also required a monthly service fee of one kind or another to get at your own recordings. The Defender is a totally self-contained system which appealed to me.
I checked into fake security cameras - no wiring needed - I recommend that no one go that route - pointless - crooks can tell the difference.
The Defender met all of my requirements: camera communicated via WIFI to a standalone mini computer - all the cameras need is a power source. I simply drilled a small hole through a wall and plugged in the power cord. The power cord has 2 sections so that you do not have to drill a hole as large as the wall plug. I use a simple appliance surge protector for each camera and the mini computer. The cameras are weather resistant - not water proof - they have not been affected by rain or snow as the roof eaves give partial protection - I added a simple aluminum shield to protect from rain and snow and high wind conditions and there have been no problems.
The cameras have both day and night infrared optics. The cameras have a motion sensor with a wider range than the camera so that it starts recording even before the moving target enters the camera range. The mini computer analyzes the pixels and will begin recording if there is enough pixel changes to activate a motion hit - you can control the sensitivity. On the highest sensitivity, it will pick up bushes moving in a light breeze. The sensitivity settings are camera specific. They pick up small animals moving in the yard and the images are clear and crisp.
The cameras also have a mic to pic up sound - so you can hear any conversation a trespasser may have. You also have an option to speak to someone outside via a speaker built into the camera.
It comes with a SD memory card that is totally adequate but I ordered an additional memory card in case I had to turn over one to the police for evidence. If you use the continuous recording option, you might want to consider getting a larger SD memory card. I review any recordings daily and delete them if they show nothing worth keeping. The SD card holds 8GB or 700 minutes.
The camera WIFI is good for 150 feet and was unaffected by walls, floors and ceilings. I was able to locate the mini computer anywhere in my 3 story with basement 5,000 sq ft house.
You can record based on motion detection, scheduled recording periods, constant recording (it overwrites oldest recordings automatically if the SD fills up - option), or on demand (press a REC button). You can control how long it will record from 15 seconds to 1 min for the motion detection recording. You can schedule each camera separately with selections by day (Monday), date (1-5th) and time ranges.
You can individually turn cameras on and off, adjust brightness and adjust resolution. You can monitor cameras individually, with split screen or by rotation. You also have a SLEEP mode which will turn on the display only if it goes into recording mode.
The recordings file screen appears as a calendar with days with recordings marked in blue - you can filter the calendar by all cameras or just one and search prior months. When you pick a day, all recordings for that day appear in a list for you to select and view and/or delete.
This system is extremely well designed with all the features anyone could want and they are easy to understand and use.
Another nice feature are the power cords. They have a generous length which makes it easy to position a camera high on a wall outside and still reach power outlets inside.
The unit is easy to setup and operate but does not include a detailed Owners Manual. However, they are easy to find on the internet - I downloaded a PDF from https://www.manualslib.com/manual/1139922/Defender-Phoenixm2.html
I would recommend this to a friend!
Response from defender-usa.comBy Cross P, Customer Experience Team, July 24, 2019
Hi Thomas, thank you so much for such a thorough and great review. We are so happy to hear that you loved your Defender system so much that you came back for more! We hope to protect what you value most for years to come!
Written by a customer while visiting defender-usa.com
Customer Rating
5
Very easy to setup and use
on July 26, 2019
Posted by: Fatboymatt2004
from Montice!!o.Iowa
Gender:Male
Length of ownership:1 month
I have now bought two systems and are very pleased with both. Very easy to setup and use and picture is very good. Replacing old Logitech system with these cameras. Well worth the money.
I would recommend this to a friend!
Response from defender-usa.comBy Cross P, Customer Experience Team, July 26, 2019
Hi Matt! We're so happy to hear that you are loving your new system. Defender strives to bring everyone peace of mind by protecting what you value most!
Written by a customer while visiting defender-usa.com
Customer Rating
4
Great Support
on July 26, 2019
Posted by: Astrojett
from Ontario
Gender:Female
Length of ownership:6 months
The cameras worked well for the first few months then they kept having problems with the signals dropping. I tried everything suggested on the website for troubleshooting before contacting the company. They responded right away and gave me the same suggestions to try, but then they sent me a new card with the updated Firmware information (which I had tried to download with no success) and the cameras are now back up and running. All fixed within a week.
I would recommend this to a friend!
Response from defender-usa.comBy Cross P, Customer Experience Team, July 26, 2019
Hi Julie, i apologize for your difficulties! I'm very happy to know we got you back up and running as soon as possible. We hope you are enjoying your PHOENIXM22C Wireless Security System!
Written by a customer while visiting defender-usa.com
Customer Rating
1
Phoenix security camera
on July 27, 2019
Posted by: Mikey 1
from St. Catharines Ontario Canada
Gender:Male
Length of ownership:1 year or longer
I bought this unit July 2018 and had it for one week and it malfunctioned I ordered a second camera and it malfunctioned after a week It is now July 2019 It has been turned off until July 1st/19 Reconnected unit and it failed to operate after 2 days I ordered unit through Amazon and don’t know how to replace under warranty
No, I would not recommend this to a friend.
Response from defender-usa.comBy Cross P, Customer Experience Team, July 29, 2019
Hi Ron, I'm very sorry to hear we've let you down! Please reach out to us hon our support page: https://www.defender-usa.com/support/ to discuss replacing your unit and your warranty.
Written by a customer while visiting defender-usa.com
Customer Rating
5
Excellent Night Vision
on August 1, 2019
Posted by: GuilfordManager
from Guilford, Maine
Gender:Male
Length of ownership:1 week
We have two complete systems on our municipal offices for greater security for the staff. The night vision in the vault area is excellent! - Town Manager of Guilford, Maine
I would recommend this to a friend!
Response from defender-usa.comBy Cross P, Customer Experience Team, August 1, 2019
Happy to hear we are helping protect your municipal offices and all the people who work there! Thank you for the review
Written by a customer while visiting defender-usa.com
Customer Rating
3
Easy to use and without Internet
on August 3, 2019
Posted by: weewee
from Tippecanoe IN
Length of ownership:6 months
I bought this in November but only started using it after coming home from Florida in April. Easy to set up. Love knowing when someone drives in our yard. HOWEVER the monitor keeps blinking off and on...sometimes just stays off until we replug it. Went thru all the steps re-pair the camera and monitor but still continues to give us interrupted screen play
Not sure if I would recommend it based on dependability
Not sure if I would recommend it based on dependability
Response from defender-usa.comBy CrossP, Customer Experience, August 6, 2019
Hi Marry, I am sorry to hear you're having these issues! please reach out to us at: https://www.defender-usa.com/support/. We will help you resolve these issues asap!
Written by a customer while visiting defender-usa.com