Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Whitesilver (AT&T)
Average customer rating
4.8 out of 5
4.8
(20,055 Reviews)
Open Ratings Snapshot
Rating breakdown 20,055 reviews
5 Stars
17,220
4 Stars
2,176
3 Stars
383
2 Stars
124
1 Star
152
86%of customers recommend this product. 
(
1,050 out of 1,221
)
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Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Whitesilver (AT&T)
Customer Rating
5 out of 5
5
Amazing product
on January 8, 2026
Posted by: Anonymous
from Tallahassee, Fl.
Expertise:Intermediate
Verified Purchase:Yes
Trading up from a Note 8, I had no idea how far things have progressed. Speed, display, sound, all are advanced. It's a superior product to my neighbor's brand new "other" brand. They are envious.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Response from Samsung USBy R&R Team, January 8, 2026
Hi there Chuck Browning, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We love hearing how much you are finding this device to be so enhanced from your previous device, and that every thing feels so superior in performance. We have shared a link to the Samsung Support Team to assist you further if you ever have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Written by a customer while visiting Samsung US
Customer Rating
2 out of 5
2
This phone is a Downgrade not an Upgrade
on January 18, 2026
Posted by: Blah
No Bluetooth functions on S pen make it useless junk. Not worth the upgrade. Been using Samsung since the galaxy s3 and one of my favorite upgrades in the later years was the functional s pen. Now it's useless and I'm regretting my upgrade. I rate the phone a 2 out of 10 only because it looks nice but overall its really a downgrade from my s23. The battery, camera, display, Bluetooth S pen and all other functions of my s23 ultra were way better than what I now have with the s25 ultra.
Features
1 out of 5
1
Performance
2 out of 5
2
Design
2 out of 5
2
Value
1 out of 5
1
Response from Samsung USBy R&R Team, January 20, 2026
Hey Blah, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how distressing it can be when you have a new device that is not meeting your expectations. We have provided links to resources to help you maximize the battery life, discover the redesigned S Pen features, and available camera settings, and adjust the settings of your display, and discover the voice commands and hand gestures you can use. We have lastly, provided a link to the Samsung Support Team to assist you if you continue to experience frustrations with your device. Thank you for being a Samsung customer. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Apps are draining battery on Galaxy phone or tablet
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Miss the Bluetooth pen
on January 18, 2026
Posted by: Johm W
from Mesa, AZ
Expertise:Intermediate
Verified Purchase:Yes
Super nice the black titanium is amazing and both in looks and durability. Everything you expect from a flagship except it seems there taking premium features away such as the Bluetooth pen. I rarely used it but expect it on a flagship. I also have the s24 pretty indistinguishable changes except for the rounding of the edges.
Features
4 out of 5
4
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 22, 2026
Hey Johm W, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We are happy to hear that you are enjoying the redesigned look and feel of your new device. We have provided a link to an article to help you with the redesigned S Pen features available on your device. We have also provided a link to the Samsung Support Team to assist you any time you have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung Support
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Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy S25 Ultra 256Gb
on January 19, 2026
Posted by: OlaRichard
Verified Purchase:Yes
Amazing device, worked as advertised. The picture quality and esthetic of S25 is impressive.
I would recommend this to a friend!
Response from Samsung USBy R&R Team, January 21, 2026
Hi OlaRichard, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We are thrilled to hear that you are finding this device to meet and even exceed your expectations. We have provided a link to the Samsung Support Team to assist you if any questions come up as you continue using your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US
Customer Rating
3 out of 5
3
No real significant difference from my 22 ultra...
on January 21, 2026
Posted by: JAWIL
from Utah
Expertise:Intermediate
Verified Purchase:Yes
battery is not much better, functionality is no better
Features
3 out of 5
3
Performance
2 out of 5
2
Design
4 out of 5
4
Value
3 out of 5
3
Response from Samsung USBy R&R Team, January 22, 2026
Hi there Jawil, we appreciate you sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when you have a new device that is not meeting your expectations. We have provided a link to the complete manual for your device to help you discover all of the enhanced capabilities including Galaxy AI. We have also provided a link to the Samsung Support Team if you have questions about your device, or believe it is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Very good
on January 21, 2026
Posted by: Raul Bautista
Verified Purchase:Yes
I always liked the Galaxy, I like the one I wouldn't like them to look like the one.
Response from Samsung USBy R&R Team, January 22, 2026
Hi Raul Bautista, we are grateful for your feedback on your Samsung Galaxy S25 Ultra. We are happy to hear that you are pleased with your new device, and enjoying the unique design and appearance. Please, reach out to us any time you have additional feedback, or questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
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Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Excellent full featured phone
on January 21, 2026
Posted by: IraW
from Upper Gulf coast of Texas
Expertise:Expert
Verified Purchase:Yes
Excellent full featured phone; outstanding camera; large, sharp screen; magnetic charging; deserves a 5 star rating.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Response from Samsung USBy R&R Team, January 22, 2026
Hi IraW, we appreciate you taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We couldn't be happier to hear that you are so pleased with the usage of your device, and loving the camera of your device. We have provided links to resources to help you maximize your experience and discover all of the amazing enhancements, as well as answer any questions that may come up along the way. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
A nice change of pace
on January 24, 2026
Posted by: Beepboo
from Illinois
Verified Purchase:Yes
The new phone has been a wonderful experience, ive been enjoying and learning all of the new features it has to offer
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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