Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Whitesilver (AT&T)
Average customer rating
4.8
(20,055 Reviews)
Rating breakdown 20,055 reviews
5 Stars
17,220
4 Stars
2,176
3 Stars
383
2 Stars
124
1 Star
152
86%of customers recommend this product.
(
1,050 out of
1,221)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Whitesilver (AT&T)
Posted by: Powerlogic IT
Verified Purchase:Yes
Purchased for my wife and she loves it. AI integrations are unique and its camera takes excellent pictures. High reccomend.
Written by a customer while visiting Samsung US
Posted by: izzy
from 23605
Expertise:Expert
Verified Purchase:Yes
I wish I didn't buy this thing. even with the storage upgrade. what a huge mistake
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy R&R Team, December 31, 2025
Hi Izzy, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We are always happy to assist our customers in resolving any frustration they are experiencing, and have the best possible experience with your device. Without knowing what frustrations you are experiencing, we have provided a link to the Samsung Support Team. They can work with you directly through chat to resolve your frustrations. We appreciate you being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Leos
from Texas
Expertise:Expert
Verified Purchase:Yes
I'm loving it. Upgrade from s23 ultra. It was worth it.
Waiting for s26 ultra♥️
Waiting for s26 ultra♥️
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, December 31, 2025
Hey Leos, we appreciate you sharing your experience of your Samsung Galaxy S25 Ultra with us. We couldn't be happier to hear that you are so pleased with the upgrade to your new device, and finding it such a wonderful enhancement in so many ways. We would love to hear from you again in the future any time you have questions, or wish to share additional feedback on any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth
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Written by a customer while visiting Samsung US
Posted by: Rocketman
Verified Purchase:Yes
Best galaxy I've ever owned.(I've had for from the very first)
Written by a customer while visiting Samsung US
Posted by: Stefa
from NY
Expertise:Expert
Verified Purchase:Yes
Nice, the phone is working well, i like the perfornmance and the cammera
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: JrPa
Expertise:Intermediate
Verified Purchase:Yes
Love this phone. Wish it wasn't so big but i'm getting used to that part.And I knew it was going to be that way before I got it. I love that I finally am able to have space for pictures and videos.And the store and restaurant apps that I need on my phone. For years, I keep having to delete stuff from my phone, including apps that I needed.So that I could take pictures when an event came up. Then, I would have to take the pictures off my phone after the event. So crazy. I like the feel of this phone also. And the crystal clear screen.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Written by a customer while visiting Samsung US
Customer Rating
1
A Swing and a MISS...
on January 3, 2026
Posted by: Charlie
from Virginia Beach, Va
Expertise:Intermediate
I purchased 2 - S25 Ultra, so I get 2 reviews.
I dropped down yet another star on this review and here is why:
Samsung is in such a hurry to pump these out, their quality control is at best sub-par.
I've purchased 2 brand new s25 Ultra (me and wife) and that I can't use the "Hey Google" feature (regardless of Google or Gemini) it does not pick it up by verbal command.
If I have to press the side button to get it to wake up, the whole hands-free approach is just a wash.
Brand new... the price of these phone should suggest PERFECTION. However, it's okay if you only forsake a given % of customers, all else is fine.
So tired of paying premium and getting used quality.
This is why 1 star on this review, 2 stars on the other.
Samsung, step it up. It's only your name your shoving in the mud.
And please, it's a KNOWN problem and yet, no patch, no fix...Just "deal with it."
I don't need to ask a forum, we all know those of us that have the junk phones, we already know. No fix. No patch. Resetting does not work.
I dropped down yet another star on this review and here is why:
Samsung is in such a hurry to pump these out, their quality control is at best sub-par.
I've purchased 2 brand new s25 Ultra (me and wife) and that I can't use the "Hey Google" feature (regardless of Google or Gemini) it does not pick it up by verbal command.
If I have to press the side button to get it to wake up, the whole hands-free approach is just a wash.
Brand new... the price of these phone should suggest PERFECTION. However, it's okay if you only forsake a given % of customers, all else is fine.
So tired of paying premium and getting used quality.
This is why 1 star on this review, 2 stars on the other.
Samsung, step it up. It's only your name your shoving in the mud.
And please, it's a KNOWN problem and yet, no patch, no fix...Just "deal with it."
I don't need to ask a forum, we all know those of us that have the junk phones, we already know. No fix. No patch. Resetting does not work.
SAVE YOUR MONEY!!!....do not waste on this model. S25 ultra is sub-par.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy R&R Team, January 5, 2026
Hey Charlie, thank you for your feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when you have a new device that is not meeting your expectations in functionality. We have provided links to resources to help you with the different capabilities of your device, and ways to resolve your frustrations with Gemini. We have also shared a link to the Samsung Support Team to assist you further if you continue to experience frustrations with your device. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
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Written by a customer while visiting Samsung US
Posted by: Moxie
from Anchorage, Alaska
Expertise:Beginner
Verified Purchase:Yes
The camera quality sucks…not like what it mentioned..the zoom’s max is 3* not 100 🤦♀️🤦♀️🤦♀️🤦♀️🤦♀️🤦♀️🤦♀️🤦♀️🤦♀️
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy R&R Team, January 6, 2026
Hey Moxie, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations in functionality. We have provided a link to an article to help you with the different camera settings and features to capture the best possible experience with your camera. We have also shared a link to the Samsung Support Team if you believe your device is not functioning as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
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Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US