Customer reviews from Samsung US
Samsung - Galaxy S25 Ultra 512GB - Titanium Whitesilver (AT&T)
Average customer rating
4.8
(20,042 Reviews)
Rating breakdown 20,042 reviews
5 Stars
17,210
4 Stars
2,174
3 Stars
383
2 Stars
123
1 Star
152
86%of customers recommend this product.
(
1,041 out of
1,210)
Customer Reviews for Samsung - Galaxy S25 Ultra 512GB - Titanium Whitesilver (AT&T)
Posted by: Princess Aurora
from San Francisco
Expertise:Intermediate
Verified Purchase:Yes
I've been using galaxy with S-pan for 10-15 yrs. The phone is just awesome in all ways -- the note app with samsung's voice-enabled keyboard is a new level of awesomeness. The ability to have 2 apps open next to each other is amazing -- I usually open chatgpt with instructions and another app where I'm using those instructions lol! The rest of android features, like modes & routines, google pay etc work seamlessly.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Melissa
from Ohio
Expertise:Intermediate
Verified Purchase:Yes
I just don't see much difference in past phones. I only bought this to get the extra storage. Samsung really lowered themselves when they took away the ability to buy storage with SD cards. Plus I miss the days when you could plug in headphones instead of Bluetooth. Pay attention, because corporations are taking away choices for us.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Response from Samsung USBy R&R Team, December 26, 2025
Hi Melissa, thank you for taking time out of your day to share your thoughts about your Samsung Galaxy S25 Ultra with us. We know how disappointing it can be when your device is not meeting your expectations. We have provided a link to the complete manual for your device to assist you with the enhanced features, and discovering the full capabilities of your device. If you are needing additional storage capacity with your device, you can use the cloud-based storage expansion, that has the added benefit of access to all of your media across your ecosystem of devices. If you are wanting to use wired headphones, you can absolutely do so with the usage of a USB-C to headphone jack adapter plugged in to the charging port. We have provided a link to the Samsung Support Team if any questions arise as you continue using your device. Thank you for being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Eaglegordon
from Illinois
Expertise:Expert
Verified Purchase:Yes
I reviewed this earlier. Transferring all apps went smooth. E sim encountered a problem. Somehow it look like it was connected to a network. Doing network reset, was the fix but it wasn't in the instructions. A search had this suggestion.
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent phone except camera and ergonomics
on December 28, 2025
Posted by: Viggi
from Raleigh NC
Expertise:Expert
Verified Purchase:Yes
Good phone, i hope they upgrade the camera - mainly in low light. Holding this phone is difficult with 1 hand, pls make them more with rounded corners.
I would recommend this to a friend!
Features
4
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Crisper images, but I miss the S23 Ultra’s vibrant
on December 29, 2025
Posted by: trpnfly
I recently upgraded from the S23 Ultra to the S25 Ultra, and I find myself feeling a bit disappointed by the camera's color science. While I knew I was trading away some zoom power, I didn't realize I would also be losing the signature "pop" of the S23.
Even when viewing photos on my laptop to rule out screen differences, the S23 images remain much more vibrant. The S25 Ultra certainly produces crisper, more detailed shots, but the colors feel muted and flat by comparison. I’ve tried adjusting every filter and setting available, but I just can’t replicate that bright, lively look I loved. If you prefer natural tones, you'll love this camera, but if you enjoy Samsung’s traditional vivid style, it's a bit of a letdown.
Response from Samsung USBy R&R Team, December 30, 2025
Hi there Trpnfly, thank you for sharing your thoughts about your Samsung Galaxy S25 Ultra with us. We know it can be disappointing when you have a new device that is not meeting your expectations when using the camera. We have provided a link to an article to help you with the different camera settings and features. We have also shared a link to the complete manual to help you adjust the ways Galaxy AI are interacting with your camera. We have lastly shared a link to the Samsung Support Team to assist you further if you believe your device is not operating as intended. We appreciate you being a Samsung customer. -Elizabeth
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use camera features on your Galaxy S25, S25+, or S25 Ultra
https://www.samsung.com/us/support/answer/ANS10004601/
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
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Written by a customer while visiting Samsung US
Posted by: Jeff
from Louisville. Kentucky
Verified Purchase:Yes
All aspects are lightning fast, from charging, updates, searches. Not using AI on phone, but everything else satisfies me.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jennifer
Expertise:Intermediate
Verified Purchase:Yes
Wonderful phone so fun. Love everything about it. Definitely recommend.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Disappointed Fan
from Ohio
Verified Purchase:Yes
Forced to upgrade from my Note 9 bc of apps, but I'm not happy with losing a headphone jack, a bluetooth s pen, a fingerprint reader that works on the first try, etc. I was a Samsung fan with the Note series, but I won't be raving about the Galaxy S Ultra.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy R&R Team, January 5, 2026
Hi there, thank you for taking time out of your day to provide feedback on your Samsung Galaxy S25 Ultra. We know how frustrating it can be when you upgrade to a new device and there are features that have been changed from your expectations. If you are wanting to use your favorite wired headphones, you can use an adapter plugged in to your charging port to use your headphones. We have provided a link to an article to help you with the redesigned S Pen features on your device. We have also shared a link to a troubleshooting guide to help you with the fingerprint reader on your device. Lastly, we have provided a link to the Samsung Support Team to assist you further if you continue to experience frustrations, or have questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Use the Galaxy S25 Ultra’s S Pen
https://www.samsung.com/us/support/answer/ANS10004602/
Samsung phone is not recognizing fingerprints
https://www.samsung.com/us/support/troubleshooting/TSG01200322/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US